Courtyard Denver Airport at Gateway Park

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Belle chambre, service passable, stationnement géré par une autre compagnie 2 nuits m’a coûté 25$US, déjeuner très simple: bagel, muffins ou yogourt avec café. Pour plus facturé à votre chambre.

It was ok. Rooms were not comfortable.

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I specifically chose this hotel because it advertised a free airport shuttle. Unfortunately, I was taken by the shuttle to the wrong Courtyard Marriott Airport hotel, apparently there are two similarly named locations. Upon realizing the mistake, neither the shuttle nor the hotel staff at the incorrect location were helpful or empathetic in assisting me to reach the correct hotel. As a result, I was forced to pay for two Uber rides, completely negating the benefit of booking a hotel with shuttle service in the first place. The situation was frustrating and stressful, especially after travel, and the lack of support from staff only worsened the experience. Clearer shuttle communication and more supportive customer service could have easily prevented this situation.