Residence Inn by Marriott Tallahassee Universities at the Capitol

Had to pay for mediocre parking

Hotel.com let me down with guarantee to cancel up to arrival time or resolve my inability to document cancellation after multiple attempts. I talked directly with hotel and cancelled reservation and hotel.com kept insisting they could not get this verified with hotel. Hotel managers indicate stay was cancelled early in morning and no charges were posted so I should not have been charged for two days. This makes me not want to consider Hotel.com in future. Hopefully someone can be respectful and call me to correct this error (or possibly deliberate problem).

This is probably the best hotel. You can stay at close to the Florida State University campus. Good parking easy access good breakfast, clean rooms, friendly staff.

Spacious modern suite with large refrigerator, microwave, huge TV, work area, good free internet, limited but adequate fitness center - all very clean and functioning. When I arrived at airport, I called hotel and a free van was sent within 15 minutes to pick me up; leaving the same in reverse for 15-minute drive to airport. So I was able to avoid renting a car, as my conference site (Business School at FSU) was visible out my window, so I could walk. (Staff even offered - unprompted - to drive me to my meeting.) The hotel is essentially on the campus of FSU - that's both a plus and the only minus for me, as one night a student drove around 1:00am-1:30am with boombox blaring. That is not the hotel's fault. But a traveler might want to request a room on higher floor and not facing the street. Immediate area restaurants cater to student clientele, so may need to drive or Uber to upscale dining. Staff very friendly and helpful. I was surprised by getting full breakfast (no extra cost) instead of barebones continental: eggs, bacon, sausage, waffles, oatmeal, dry cereal, yogurt, fruit, etc. I would have preferred toning down the music in the common areas - a fault noted by other reviewers as well. In nearly all areas, the Residence Inn exceeded my expectations.

Breakfast was hot and fresh. Rooms were well stocked and clean. Parking was well lit. Staff were very friendly. My only complaint was we checked in late in the evening with a reservation and the room we were givien was facing the street. Loud music is played until 10pm which the front desk told us when we tried to change rooms. We also heard loud street noise until 3 am. we have stayed at this hotel several times without having a room facing the street. My suggestion is check in early. We also paid the same price as we would have if we werent facing the street.