IHG 旗下飯店埃爾帕索 I-10 東智選假日飯店及套房

Love the staff and the pool

The staff at the desk were very friendly and helpful - the other staff were great too. I did use the gym 2 days and that was fine - although I can never figure out out to use the TV/remotes! That was likely my problem. Only disappointment was no drinkable water other than bottled water. That might be a Texas thing, but a good source of filtered water other than plastic-filled bottles would be great. The pool/spa were down for maintenance but staff accommodated that and we look forward to that improvement when completed. Overall great. Thanks

Loved the cleanliness and the restraunts around it. Also my kids loved the warm pool!

indoor pool and hot tub were amazing!!! will definitely return.

Location worked great for us. We arrived in evening and the gal at desk was friendly and helpful. Welcoming and clean. The only downfall was the pool was closed for maintenance.

Hot tub does not work

Very pleasant stay. Very clean. Great gym. Pool unheated and spa heater broken, but went swimming anyway for exercise. Didn’t hear freeway at all. All in all, 2 thumbs up. And am sure the breakfast will be great too

Nice big room, good dove amenities in the bathroom. Only downsize was too many semis and trucks taking over too many parking spaces

The only thing I would say is there needs to be more parking but other than that, everything was great!!

Very nice stay. I was disappointed their pool and hot tub were down for repairs though.

Had to stay over night due to an overnight repair at my home. I had a great stay! Everything went well. From the cleanliness of the room to the continental breakfast. Zero complaints.

Clean room, standard free breakfast

The room was very clean.

Overall experience was nice, good breakfast, great staff only the shower was a little bit dirty it has some yellow stains and some dirtiness on the walls.

This was my first time at the property in 10 years and it has not aged well. The bathtub has a weird dark brown stain that was 20 inches wide. The elevators were super slow. The hotel smells great in the hallways but as soon as you get in your room it smells like old and wet carpet. For the price of the hotel I think you’d be better off at the newly built La Quinta’s. But honestly every hotel in El Paso is pretty darn bad. So I’d say this one is OKAY.

Our room was very clean, beds were fresh, bathroom spotless. Breakfast was great!

Dirty bathroom toilet water looked dirty even when flushed. Tub was dirty.

Fairly easy access from I-10 (east or west). Arrived at the location about 8:30pm. No one was present at the lobby desk (sign on counter said "Will return shortly"). Waited approximately 15 minutes for the desk clerk to arrive. Check in was okay. The room was large and fairly well appointed, however it did have an odd smell when we firstwalkedin. .. (couldn\'t pin-point exactly what it was). Bed and pillows were very comfortable. The bathroom was okay, but the sliding glass shower doors were messed-up (badly out of adjustment), and were dragging on the frame, and required a lot of effort to open & close (and would not close fully). I expected better from Holiday Inn, particularly at >$200 per night. The issues were brought to tbe attention of the desk clerk upon check-out. We only stayed one night, traveling through El Paso, on our way home to central Texas.

Staff was nice, the rate was fair, but the bathroom - room 100, was dirty. I have photos of the moldy grout and shower area. I was only there for one night, so I didn't want to make a fuss about it. I also made sure to tip the housekeeping staff, maybe it was a different cleaning crew that did a bad job. I have photos if you want to see. Thank you.

The room was not great clean. the mirrors were streaked. Looked like they were cleaned with a dirty towel. There was a family there with several children and they were running up and down the 4th floor hallways until 1am. The HVAC system in the room was not working. We were told the hotel was full but that we would receive 10,000 points for our discomfort. At check out I informed the lady at the check out desk about my issues and the verbal promise of 10,000 point. I asked to get in writing before leaving and the manager (Sergio I believe was his name) said he couldn't do that. I still haven't received anything. If they are taught to lie. They should be tought how to do better, period.

Good location on far East side of town. Did have significant highway noise. Nice hotel. Will stay here again.

Very clean hotel and the beds where the most comfortable beds and pillows i have ever laid in

I was very satisfied with my stay here. Room was clean, quiet & convenient.

A nice quiet hotel!

We stayed on The 4th floor and it smelled like cigarette smoke. Also from 1am-3am someone was running down the halls and then people were laughing loudly in the halls.

Our stay was very relaxing! The beds are very comfortable! Loved the king sz suite!😍Theres many restaurants close by Logan's, Outback Steakhouse, Taco Cabana just to name a few and stores as well! Ill definitely be booking when we come back again!

Easy check-in, friendly staff, and clean. Highly recommend. The rooms are spacious and comfortable.

The AC was inaccurate, just stops before room gets cool esp at night, room gets warm & AC doesnt kick in even though its set at 68degrees. The bed & pillows were uncomfortable.

Great place! Only thing is mattress could be more comfortable. All was clean & good quality otherwise!

AC unit was terrible, it’s a wall unit that makes a lot of noise while you are trying to sleep. The room was very hot. Shower has low water pressure.

Great customer service, clean very attentive they go above and beyond to help you

Great hotel, clean, wonderful staff, great breakfast. Thank you all!

The rooms were relatively clean and the housekeeping staff were great. I waited for over 10 minutes to check in as nobody was at the front desk upon arrival. Our room did. It have towels or toilet paper (weird)Naomi went to the front desk and was told housekeeping would bring them. Housekeeping never came, I ended up having to request 3 times before we got towels and toilet paper.

Great stop over point on our way through Texas. Great staff, very welcoming and helpful. Good space to share with our grown son. Appreciate the microwave and mini fridge and "out of the way" space for our bags and hooks for jackets or bags. Room was clean and comfortable. Location was good, safe, walkable to many food options

The staff was rude. Marissa particularly made the experience awful. It took us 2 hours to check in. We had booked through hotels.com and there was some type of issue with the credit card matching what they had on file. She told us she didn't have time for this and she had things to do. I contacted hotels.com and they were very helpful. Marissa hung up on 2 different agents before the situation was resolved. This was the absolute worst customer service and experience we've ever had, and we travel regularly.

Staff was very helpful and friendly!

The nice girl at night wearing a mask went above and beyond. Really helpful . I was in a bad mood from a delayed flight and she made it a pleasant experience. Nice guy during day as well, he helped me with a key

The staff member that checked me in was sweet and welcoming. The day of check out I walked out of my door to find my “receipt” on the floor outside my door. With my full name and address, not sure why. When I tried to ask the front desk he was on the phone and didn’t even acknowledge me along with other customers waiting. At check out time nobody was anywhere to be found. Area was convenient, the room was decent, but I don’t suggest staying here.

They give my room to somebody else 😡

First, they couldn’t find the confirmation number. Then I was told I could check out at 1:00 due to the issue and the prolonged check in. The next morning I had a lady “service cleaner”’yell at me that I had to be out by 12:30 or they would charge me another night. sadly, they made me feel uneasy and uncomfortable. Never again.

Good location on far East side of town. Did have significant highway noise. Nice hotel. Will stay here again.

Great location!

Great and very convenient location. It was comfortable and quiet after coming in from a funeral. Desk clerk was very friendly and helpful.

Convenient, easy on/off the freeway.

Great stop over point on our way through Texas. Great staff, very welcoming and helpful. Good space to share with our grown son. Appreciate the microwave and mini fridge and "out of the way" space for our bags and hooks for jackets or bags. Room was clean and comfortable. Location was good, safe, walkable to many food options

Being close to n the freeway

Easy access to freeway and restaurants

Free breakfast good. Parking was free and convenient. Staff helpful. Quiet. Easy access from interstate. Lots of restaurants around hotel.

Hotel was clean, easy to find, close to shopping and dining. We will stay here every time we visit El Paso.

Good location for shopping and near the event venue for my visit

Had to stay over night due to an overnight repair at my home. I had a great stay! Everything went well. From the cleanliness of the room to the continental breakfast. Zero complaints.

After a long 9 hour road trip, this was the perfect half way stop to our trip. The hotel was quiet and the staff were friendly. Our room was very spacious for a family of four and the staff accommodated us with extra linen for our pull out sofa bed. Breakfast was fantastic with plenty of options. We will definitely be staying there again.

Our room was very clean, beds were fresh, bathroom spotless. Breakfast was great!

Great hotel, clean, wonderful staff, great breakfast. Thank you all!

Breakfast so poor, only one lady to clean and serve, not good

Breakfast was bad! Not many options.

The agent who checked us in was superb in her helpfulness and friendliness. She went above and beyond and should get a new year’s bonus! Plus breakfast was great!:)

Pretty much OK overall. Two problems: 1. Did not have ice machine on every floor - had to ride elevator to get ice. 2. Breakfast started late by most motel standards - was leaving relatively early (7 am) and breakfast had just opened up, so had to pass. Most places start at 6 am.

Overall really pleasant experience, my only complaint was the pull out bed had food crumbs on it. I also wish the buffet was a little better. The pancake machine was broken and the other options weren’t great.

Spotless/clean room and super comfortable beds. Great breakfast.