里維爾波士頓洛根機場喜來登福朋飯店

Not much to like. No parking spaces yet they charge you 25.00 per day for park and fly. The bar wasn’t open. The woman was rude when I checked in.

No restaurant, pool wasn’t very inviting

When I booked the hotel there was free parking for the duration of your vacation. When we arrived, they charged us $25 per night, an expense we were not aware of and not prepared to pay for. Upon request to waive a portion of the fee as we were not notified of this change, we were refused. When booking there was also a free breakfast, also no longer free and there is a charge of up to $15.99 per person depending on the type of breakfast you choose. We did not eat there. We requested to speak to a manager regarding the changes that have taken place in the last 6 months as we had paperwork that indicated these things. The gentleman claimed he was the manager and refused to make or give any adjustments to the bill and informed that even though we had already paid for our stay 6 months ago he could refuse us from staying within the hotel. Another lady was checking in and informed that she had in fact contacted and made arrangements to stay there though they have no records of it when she had proof in her emails. This so-called manager began shouting at her as well, she was tired and clearly feeling emotional and the manager was not sympathetic to anyone, instead extremely annoyed and aggressive with everyone who questioned anything including potentially refusing a stay at the hotel even though it was paid for. Disgusting behavior and extremely unprofessional, my husband and I personally felt like his position as a manager went a bit to his head and he was on a power trip.

Hotel was about 15 minutes from the airport and shuttle was fairly prompt--although there was no clear instruction about how to catch it or where. I had to call the property, wait on hold, and then they told me where to go. Property seemed a little worse for wear. Door to fitness center jammed. sanitizer towels not working. My room smelled slightly of smoke. Other than that everything was clean and pretty quiet.

Since the hotel doesn't serve dinner, the sent us to Uno, who will give us a discount on our meal. The food there was excellent so it was a very good deal!

There was parking in the back but there was limited lighting and did not feel safe. Even the front drive up area was poorly lit and did not look inviting or safe. The room was not the cleanest. Could not get the bedside lamp or phone to work and when checking the plug, it was extremely dusty and not clean. The bedside table was dusty, baseboards were dirty. That made me feel that the room was probably dirty on a whole.

It was under construction so there was no onsite restaurant and there was limited food options nearby. Otherwise it was nice, the bar area was nice.

The new bar was a nice surprise. Well-stocked and a clear effort to train staff how to service it. The pool was tempting. Until I went towards the pool area and could smell the chlorine before the actual door to the deck. Decided I didn’t want red eyes that day. All in all, a good stay outside the city.

The parking was full so i had to park at the restaurant next door. My thermostat in the room was missing and all that was there was screw hole. The guy at the front desk had to move my room. The room looked incredibly outdated. This hotel needs alot of work. There is alot of hotels in this area and i will not be coming back here.

During our first night there was a power outage. The power outage damaged the hot water tanks and we were without hot water for 2 full days. I understand that this was out of their control and they tried to fix it as quick as they can but this was very inconvenient. I was only there for 3 nights and most of my stay we did not have any hot water. Eveyrone should have received a discount or free breakfast or something to show that they were sorry. I paid 2000 Canadian for 2 rooms just to have no hot water to shower. I will not be returning to this hotel and did not enjoy my stay because of this.

The room was very clean and I like the fact that there were restaurants close by that I could walk to when I was hungry. The staff was very nice and the breakfast buffet was excellent thank you for that.

Good clean

Hotel was about 15 minutes from the airport and shuttle was fairly prompt--although there was no clear instruction about how to catch it or where. I had to call the property, wait on hold, and then they told me where to go. Property seemed a little worse for wear. Door to fitness center jammed. sanitizer towels not working. My room smelled slightly of smoke. Other than that everything was clean and pretty quiet.

Very clean

There was parking in the back but there was limited lighting and did not feel safe. Even the front drive up area was poorly lit and did not look inviting or safe. The room was not the cleanest. Could not get the bedside lamp or phone to work and when checking the plug, it was extremely dusty and not clean. The bedside table was dusty, baseboards were dirty. That made me feel that the room was probably dirty on a whole.

Room spotless...great staff.... comfortable bed...and plenty of parking

The staff was great. Hotel was average. The halls and elevator were dirty, but the room was clean

Very clean and comfortable bedding. Liked the fact it had a microwave and fridge and had nice view. Overall great place to stay and convenient airport shuttle was a plus.

Very clean and accommodating for the price. Easy transport to the airport and checkout was a breeze.

I had a four night stay, room was never cleaned. Someone was walking in the hall flicking their fake nails off and they stayed on that floor for all five days I stayed there. Towels were never changed.

Only problem was the shower. It was either way too hot or just cold. No in between.

This property was worn down in my opinion. The room I was placed in had a window that overlooked the pool. I didn't like that as there was too much noise and no way to see outside.

Bed was uncomfortable. My room faced the pool area and lights were left on all night. When I shut the blackout curtains, they completely covered the heating/cooling unit so there was no air coming into the room, making it uncomfortable

Staff was great! Bed is very comfortable and room nice and quiet!

Pros: Quick 24hr check-in and 24hr airport shuttle was great! Cons: The room was not very comfortable. Harsh, uneven lighting, noisy barndoor bathroom, rattly fan you couldn't turn off, cheap quality sheets that felt like tissue paper, no bathroom fan, industrial gray felt walls. I realize these are small things but in the hospitality business, the room should be comfortable and a bit less depressing. The room felt institutional and I was glad we were only staying one night. We were exhausted but didn't sleep well due to the fan rattling all night.

I paid for Sheraton but got Motel experience. Was put in a basement room with window AC unit that made noise almost whole night. Window had wonderful views of the walls of the back of the building. Never recommend to anyone else.

Staff was extremely personable. Coffee, cookies, tea at the check-in desk a nice perk. Room was a little weird (view of indoor pool, air conditioning that was hard to turn down, shower tap that did not adjust the temperature in any way that made sense).

Blackout shade was missing so lights from street made sleep difficult as well as noise from heat system going on and off every few minutes. We were also charged $109 on my credit card which was a mistake. Had to call to correct it. Waiting for refund to show on my card.

I didn’t like the AC was very noisy. Very old AC. They need to update it

The room was comfortable.

Excellent choice for proximity to airport & shuttle service. Drivers Mike and Rob gave superb, helpful service and Jordan at the front desk was friendly and very helpful.

To Say our stay was beyond expectation is an understatement. My Wife and I was flying in from Fort Lauderdale to Boston returning home. our flight was supposed to arrive at 12 am in the morning on the 17th of June. Our Flight was delayed by several hours we were not going to arrive in Boston until 5 am. I called the hotel frustrated and thought about canceling but I would lose my deposit due to the rate I selected. not their fault at all. I agreed to those terms. The woman who took my call was empathetic and stated she would hold the reservation for us incase we still wanted to stay. Once we got to Boston I called and spoke with Anthony at the front desk. He sent the van to pick us up and set the expectation of 20 minutes. Right on time. Once we were at the hotel As soon as we walked in he welcomed us by saying Mr. and Mrs. briggs welcome to the Four points. I was taken aback by this in a very very good way. Not only did he make sure check it was super fast. he also offered us complimentary breakfast and empathized with us about our very long travel. Anthony did not make me feel like a guest. he made us feel like a VIP guest. he did not have to do any of this and he did it without hesitation, Empathy alone goes a very long way with me especially when it is authentic. Thank you so much Anthony for being an amazing ambassador for Sheraton.

Anthony at front desk and Bobby the shuttle driver were fantastic! I stay here for the connivence. of the shuttle to Logan

After a long day of flying from Bangkok Thailand I called the hotel and was told to go outsideand the van will be there. No van anywhere. 15 minutes latercalled again and told to go upstairs and go outandwait by door 203. The van showed up and the driver was amazing. A long day made longer by poor front desk employees

Anthony was very helpful and kind.

Person at check in was rude and not helpful

Limo driver was excellent, wake up call was 30 minutes early, and check in not very efficient

Bobby was exceptionally helpful at checkin .So was the female team member on duty.

There was only one person at the front desk, and she was overwhelmed by customers. She was very professional and never, showed any frustration and calm the situation as customs were asking about different questions.

I was given key to the hotel and someone was there. Amina at the front desk told me to find different hotel. Manager supposed to call me and never did.

The hotel was great. The area itself was a little shady.

Close to city center (10mnts driving) and airport. Good experience

It is convenient to the airport, and has shuttle service. It is also immediately next to a strip mall, which you can easily and safely walk to, whixh includes a nail salon, several clothing stores, a supermarket and restaurants, to name a few....

Easy to find; near hwy; convenience of shopping

Great convenient location with free parking. Staff was top notch and it’s close to the airport without being too close for noise and inflated rates.

A little further from Logan than I thought. Shuttle was great. Comfortable room, nice and quiet.

Kind of far, one entrance and exit so if you miss it you’re in for a loop. Long wait in the evening hours. Basic hotel. Nothing special but a place to sleep.

The hotel was quiet at night. The parking a location was a little difficult.

Convenient location to the airport but not that many places to eat around the area

Location is great near restaurants and grocery store

The room was very clean and I like the fact that there were restaurants close by that I could walk to when I was hungry. The staff was very nice and the breakfast buffet was excellent thank you for that.

No restaurant, pool wasn’t very inviting

The restaurant and bar closed. No hot tub. My friend had something biting her in her bed.

Breakfast is 15 and up per person

Since the hotel doesn't serve dinner, the sent us to Uno, who will give us a discount on our meal. The food there was excellent so it was a very good deal!

It was under construction so there was no onsite restaurant and there was limited food options nearby. Otherwise it was nice, the bar area was nice.

Nice hotel with convenient and courteous shuttle from and to airport. Breakfast not included was good quality with good options buffet. Pleasant staff.

The staff are pretty friendly the only thing I didn't like about the hotel was they didn't Supply a continental breakfast considering it's supposed to be a four-star hotel

The shuttle was a real plus. Drivers were polite and accommodating. Would definitely stay here again. Food available anytime you arrive and very nice service. Thanks

The morning guy at the front desk was a little rude when I asked him for coffee. He said yes but you have to pay for it. Instead of pointing me in the direction of the buffet where they could have made more money off me