Courtyard Syracuse Carrier Circle

The staff were the best ! But the hotel is under construction renovation. Construction was noisy until five when they quit and they did not work as far as I know on Saturday thank God because it wasn’t relaxing. I had two hours in between my shift and I needed to get a quick nap which was impossible. The restaurant staff was excellent, but I think it’s time to update your menu. You need more snack snacks that could be eaten in the evening and I think we could update that menu. It’s been around for a long time. I was shocked that the outdoor area the fire pit was not lit and that the pillows were ripped. This could’ve been corrected easily, and I was surprised that it hadn’t been. I would go back after the construction, especially if you made these suggestions, but considering the state that the hotel itself was in the price was way over what it should’ve been.

Room was very clean and updated. Easy convenience off Carrier Circle. Will stay there again

Our room smelled like a wet ashtray. I pulled the filter from the in-wall air conditioner and it is obvious that they didn't do even a replacement of that to try to mitigate the odor. This place was not cheap either. Just the stench was cheap. The staff was nice & apologetic but they were sold out on ADA rooms so nothing she could do. I will take my business elsewhere in the future.

They charge for full sta my upon check-in never seen that before. Then continue to charge you per night after you pay full stay and the $100 deposit. Front desk is was not helpful no manager on site to assist. Per front desk they cannot assist with check-out / refunds without a manager on site how convenient. Their breakfast isn’t even a breakfast just waffles , muffins and stale bagels and bread. Room had no ac , bugs on bed , bathroom was unclean , and the hotel per cleaning staff is under construction and may guests have had the sam complaints. How convenient that none of this is told prior to check-in and staff is so friendly but once you have an issue magically no one can help but a manager !!! complete rip off !!!

Toilet leaked and tub wouldn’t drain . The couple in the other room next to us was loud so we asked to be moved after they were told twice to quiet down . Bed was comfortable and room was very clean . Great location . Staff was very friendly.