Hyatt House Philadelphia/Plymouth Meeting

It was cute for what it was, it was extremely busy and only have one bartender for happy hour

I liked that the area is in a quiet neighborhood, and that the rooms / bathrooms are very spacious. Friendly staff.. The bed / sofa is comfortable. It is nice to just relax by the pool area. There's also a BBQ area next to the pool that creates a very relaxing atmosphere, especially at nights. Free breakfast, scrambled eggs, sausages, toasts, potatoes, cold cereals, orange and apple juices, coffee, tea.

Excellent location with very quick and easy access to many shops and stores, restaurants, markets, banks, etc. Parking was very convenient with many available spaces and locations around the property for easy access into the hotel close to the rooms. The facility overall is very nice with a large breakfast area, fitness room with equipment and weights, large laundry with any machines. The business center needs to be improved. The equipment was not well maintained and I the printer was not working properly. Hotel staff were all super accommodating, knowledgeable, polite and friendly. Any questions or help I needed during my stay, the staff at all times of the day and night were quick to help and made sure my request was handled promptly. All employees working at the front desk were EXCELLENT! It was a pleasure being at this Hyatt House for an extended stay and I plan to go back there again in the future. Thank You!

Excellent stay with nice outside area with a fire pit.

Truck windows were smashed in and items inside stolen, no cameras on the property. Even though signs posted say there are cameras on the premises, police confirmed there are not.

Convenient location. Great breakfast. Evening bar lousy

This was our second stay and it did not live up to our prior stay. We would still book here again but the hotel was undergoing some renovations & our room was directly below the construction. Staff refused to give us a different room despite the construction going beyond the time the hotel said it would be done-there was construction noise as early as 7:30 am & as late as 7 pm. Hopefully our next stay will be as nice as our first

only stayed 1 night didn't have time to enjoy the amenities. but room was large spacious clean comfortable loved the price. only complaint is the parking only had 2 handicap.the rest of the parking was far away and not enough parking for the amount of rooms.

We love the two bedroom two bath set-up. Grandma gets her own space and the youngsters have the fold out couch. The pool is quite perfect, free breakfast eased us into our day. Many nice places to eat are nearby. We traveled a bit north to Doylestown for fun at a family farm, and detoured on our way back to a beautiful free playground that the kids loved (even the one year old). Every employee we had contact with was friendly and helpful. The journey ended with a trip to the Philadelphia Zoo after check out. We were never in the car longer than 40 minutes each stretch and used our hotel as the hub so “baby “ would never reach her one hour limit in a car seat. I am sure we will be back!

An excellent Hotel in a nice area. Ideal parking and facilities. Well kept. Pool excellent. Staff very friendly.

Dirty and outdated. Room was freezing and no extra bedding given for sofa bed. Lots of crumbs, mildew buildup and still trash left in the trash can and toilet not properly cleaned. Around the hotel itself there was carpets torn up, crumbs and missing ceiling tiles. Door did not swing closed on its own and security features were minimal. My family and I left in the night due to this and would not even stay over night.

Breakfast was good, and the staff were friendly and helpful. The cleanliness of the room wasn't great. The room smell like mildew. There were toenail clippings on the floor. And the worst my toddler son found a dirty towel in the night stand. It wasn't even a hotel towel. It was black and soiled with what I assume were bedroom bodily fluids. That was disgusting and led to some quick toddler sanitizing. They need to work on their housekeeping but otherwise it was a good stay.

Our stay here was good. The staff was pleasant, the rooms were decent, and the pool was wonderful. The only complaint I have is housekeeping. While the rooms looked clean, we arrived with no wash cloths, no sheets/pillows for the pull out bed and there weren’t any trash bags in the 2 trash cans in the room. When they served our room, they made the beds but didn’t clean the floors. The whole room was hardwood and our feet were black by the end of the night from how dirty the floors were. The breakfast wasn’t bad. Eggs, bacon, waffles, yogurt, fruit, oatmeal, cereal and breads/bagels. Overall, if we had to stay here again we would, hopefully if we, do the renovations are complete!

Clean rooms

Horrible Never coming back, didn’t clean my room when asked and bathroom had mold.

Very clean large room with more than I expected. Would stay there again.

The kitchen was equipped, staff was fine, but the breakfast wasn’t great. Food was cold, not many options. Room was somewhat clean but the floors were dirty.

Room needed deep cleaned. There was what looked like bodily fluids on the box spring cover, dust and hair in her bathroom and food on kitchen appliances.

I was expecting a nice almost luxury hotel. It smell so bad and it was disgusting.

The property was very clean. It is a little dated but I will take that any day to have the cleanliness this location offered. All staff we encountered were extremely pleasant as well! Very pleased with this location.

Very comfortable and roomy suite.

it was probably one of the best hotel stay we’ve ever had. Having Two separate rooms was amazing. We really enjoyed the space and privacy.

We reserved a two-bedroom suite and were assigned Room 422 on the top floor. On the upside, the room was spacious and quiet, the desk staff were all very nice and accommodating, and, we were surprised to learn, the room had two bathrooms - one off of each bedroom. The kitchen was well equipped, except that - and here start the downsides - although the suite had three beds, obviously intended for at least three people, there were only two chairs in the entire suite, both at the dining table, one of which was obviously a work chair for a desk in a suite with no desk. There were only two coffee packs, two decaf packs and two teabags, although there were plenty of plates and glasses, including both wine glasses and a corkscrew. The hallway door didn't swing shut because it was too tight in the doorframe - it had to be pulled shut with extra effort to latch it. The sliding door to one of the bathrooms had come off its rail and lay at an angle on the floor; and it had a nasty-looking screw sticking out at just the right angle to gouge someone who wasn't being careful, say using the bathroom at night. One of the bathroom sinks drained slowly. All in all, potentially an excellent hotel, but badly in need of a new maintenance manager.

Very nice property. Booked a room with double beds assumed they would be queens but they were full size beds. Other than that no complaints.

If you are looking for a two bedroom suite, this room is great. Each room has it's own bath and privacy. Good for a family or two couples. Kitchenette was good. Sofa in living area was low quality and not that comfortable. TV sets in all three areas.

Large rooms

Very spacious - nice to have a living area and kitchen area- there was also 2 bathrooms - very happy with the amenities and complimentary breakfast . Coffee was delicious and stocked 24/7

Living room TV didn’t work. No one ever came to fix it or called about it. Also, had to go to the front desk for linens.

We love the two bedroom two bath set-up. Grandma gets her own space and the youngsters have the fold out couch. The pool is quite perfect, free breakfast eased us into our day. Many nice places to eat are nearby. We traveled a bit north to Doylestown for fun at a family farm, and detoured on our way back to a beautiful free playground that the kids loved (even the one year old). Every employee we had contact with was friendly and helpful. The journey ended with a trip to the Philadelphia Zoo after check out. We were never in the car longer than 40 minutes each stretch and used our hotel as the hub so “baby “ would never reach her one hour limit in a car seat. I am sure we will be back!

Stay was great. The HVAC filter does need changed. Room temperature sometimes didn’t want to keep up I checked the filter and it is dirty. My husband does HVAC work. The door didn’t want to shut and latch unless you forcefully shut it

The front desk clerk was on her phone the entire time via her AirPods. She also spoke so softly we could barely hear her and were sure if she was talking to us of her phone call. Rooms are very run down and given the “landlord special” via just slapping paint on things instead of fixing them. Our toilet paper holder was literally hanging on by a single screw. There were also several holes in the walls and door to the bedroom from the living room didn’t close all the way or stay open.

When I got into my room around 9:30pm I pulled out the pullout sofa bed and there was still a dirty sheet on it with a white substance in a couple of different places. There was also no linen in the room for the pullout bed. I called the front desk and was told I could come pick up linen but they didn’t have anyone there from housekeeping to change the dirty sheet. I clarified that I would have to change it myself and the woman told me I would have to change the dirty sheet myself but I could come pickup linen at the front desk. Once I arrived at the front desk the man who was working actually did apologize and offered to change the bed himself. The woman ended up coming with the linen and changing out the sheet but not until I was visibly upset at the front desk. Our second night the fire alarm went off at 12am and we had to leave the building. Not anyone’s fault but just added to the disappointment of the hotel in general.

I found the property perfectly adequate, but definitely understaffed. There were 3 weddings going on during my stay. There were no hangers in the room when I arrived and no one answered the phone at the front desk after several attempts. I ended going down myself to get some hangers, which involved a wait. Then there was not a pen in the room when I needed it. Again, I had to got to the front desk. In both instances, I was informed that there "should" have been those items in the room. Finally, revelers from the wedding were out till past 1 am in a courtyard surrounded by the hotel. They were drunk, yelling at each other and clueless they might be impacting other guests. I called to the front desk and it took 15 minutes for someone to attend to their shenanigans and offer a quiet night.

Friendly staff, especially Saud at the front desk. Early check in was very helpful.

Hana the night front desk personal was super nice. She assisted me in every aspect. I asked if she was the manager and she stated she wasn’t. You guys should allow her to be your training supervisor for customer service. She is excellent

The staff was very nice

Service was wonderful. Everyone smiled and was kind. Breakfast was delicious!!!

The general manager Robert was here when we checked in and has been amazing! We had a few minor issues, and he was attentive and helpful resolving them all (so much so I plan to submit a compliment about him to Hyatt directly). The room is also very clean, large, comfortable, and well appointed (lots of dishes!). We will definitely stay here again when traveling through the area. Very much has exceeded my expectations as a frequent traveler.

This was our second stay and it did not live up to our prior stay. We would still book here again but the hotel was undergoing some renovations & our room was directly below the construction. Staff refused to give us a different room despite the construction going beyond the time the hotel said it would be done-there was construction noise as early as 7:30 am & as late as 7 pm. Hopefully our next stay will be as nice as our first

My experience here was horrible! I feel like I was profiled by the front desk associate, her name is Clarifer. She asked for my id and debit card, which I found a little strange because the guest usually insert their own debit card for payment. While I was filling out the waiver she tapped my debit card on the scanner for the payment. The transaction was approved, she and I both saw this but then an error occurred. She claimed that the payment failed and that my payment wasn't received. I showed her my bank app and it said that the transaction was approved. She then insisted that I call my bank which was also odd but I did and they too said that the payment went through. I asked her multiple times to restart her computer because clearly the error was on her behalf and she refused to do so stating that she had been checking people in all day and didn't have that problem. She had no other solution and was very rude and nonchalant towards me. I frequent this particular hotel a lot and I've never been treated with such disrespect! In the end, I ended up paying for the room again! I had traveled there from Philly, which is a 40 minute drive for me and all I wanted to do was relax. I was very upset and I did call an 800 number to report what happened! I really hope that someone will follow up with me to solve this problem. I should have never been treated this way as a paying customer! Especially since I've been frequenting this hotel for years! It's a slap in the face.

The room really is clean, comfortable, and super-utilitarian. I love that staff and guests are diverse, and the area has so many dining options. Literally within a 1-minute drive there are shopping centers and strips with dozens of dining options, grocery stores, etc. While I haven't been to breakfast yet, it is free with the room. The only thing I would tweak is the parking. It's dark out there, and there are people hanging out in their cars. It doesn't feel specifically dangerous coming from the car to the entrance (seriously, it doesn't) but it could be more comfortable. There's almost no parking near the front door, so this feels relevant. That said, I'll be back.

I had a pleasant stay at the HYATT House Philadelphia/Plymouth Meeting. The room was spacious, clean, and well-equipped with everything I needed for a short visit. I appreciated the full kitchenette and the comfortable bed, which made it feel a bit more like home. The staff was polite and helpful. The complimentary breakfast was decent—nothing fancy, but enough to start the day. The location was convenient for getting around the area, and parking was easy.

Excellent location with very quick and easy access to many shops and stores, restaurants, markets, banks, etc. Parking was very convenient with many available spaces and locations around the property for easy access into the hotel close to the rooms. The facility overall is very nice with a large breakfast area, fitness room with equipment and weights, large laundry with any machines. The business center needs to be improved. The equipment was not well maintained and I the printer was not working properly. Hotel staff were all super accommodating, knowledgeable, polite and friendly. Any questions or help I needed during my stay, the staff at all times of the day and night were quick to help and made sure my request was handled promptly. All employees working at the front desk were EXCELLENT! It was a pleasure being at this Hyatt House for an extended stay and I plan to go back there again in the future. Thank You!

Location and price.

Helpful staff. Wonderful location

Beautifully clean hotel outside Philadelphia. Front desk employee was smiling and very helpful. Morning breakfast buffet with hot an cold items was certainly a plus. Room was very spacious and super clean and comfortable. Hotel was a little hard to find on the street it was on. Pool very well taken care of. My only issue was they were switching out in room couches that still looked relatively new, and they asked to do it while I was still in the room. Overall, great stay.

Like the location and large grounds set back from road. Very scenic and relaxing atmosphere.

Modern hotel with easy parking close to many amenities and restaurants. Located about 45 minutes from Philadelphia.

Spacious hotel with helpful staff. Expedia listed the property as having a parking fee but I did not have to pay and didn't see any parking deck option. Breakfast was just okay.

Very nice hotel in an upscale neighborhood. Large suites that are comfortable, clean and quiet. The full kitchen is a nice touch, the bathroom is very spacious. Overall you can tell things are aging, but well taken care of. Definitely recommend.

Bad breakfast

Very nice hotel. Complimentary breakfast was horrible.

It was cute for what it was, it was extremely busy and only have one bartender for happy hour

The hallway to our room smelled bad, but it was nothing compared to the smell in our room itself. It smelled like the most musty and mold infested basement. It was so bad that we used half a bottle of perfume, which still didn't help enough. We had to go get an air freshner smell and used half a can to make it tolerable. We had to continue to use the spray to keep it so we could stay in the room. Wish we had the money to go to another hotel!! On top of the horrid smell, everything on the 'free' breakfast was cold or did not taste good at all...will definitely steer clear of this place in the future.

Our stay here was good. The staff was pleasant, the rooms were decent, and the pool was wonderful. The only complaint I have is housekeeping. While the rooms looked clean, we arrived with no wash cloths, no sheets/pillows for the pull out bed and there weren’t any trash bags in the 2 trash cans in the room. When they served our room, they made the beds but didn’t clean the floors. The whole room was hardwood and our feet were black by the end of the night from how dirty the floors were. The breakfast wasn’t bad. Eggs, bacon, waffles, yogurt, fruit, oatmeal, cereal and breads/bagels. Overall, if we had to stay here again we would, hopefully if we, do the renovations are complete!

Service was wonderful. Everyone smiled and was kind. Breakfast was delicious!!!

Free breakfast buffet was excellant

Convenient location. Great breakfast. Evening bar lousy

My son and I had been traveling for a week, touring colleges throughout the Northeast and staying exclusively at Hyatt properties. The Hyatt House at Philadelphia/Plymouth Meeting was unquestionably the best experience we had the entire trip. The staff, the facility, and even the breakfast were all fantastic. I can honestly give this Hyatt House my highest recommendation.

The room was great. Breakfast was great. Pool area needs some work