普羅維登斯市區萬麗飯店

Only issue was the line at valet. Many events hss see opening at once and there wasn’t enough attendants

NO PARKING!! There is NO FREE PARKING OPTIONS. Even the garage down the street cost money and the whole street is coned off for valet parking so keep that in mind. I was not aware that when it states that parking is available that what they meant was that they only offer valet parking which IS NOT COMPLIMENTARY you have to pay for overnight parking which I think is ridiculous considering how much you spend on a room there. If I knew that was the only option, I would have booked a room at the other hotel right up the street which also cost less per night. However, other than the parking fiasco the room was clean, the front desk was friendly, and we enjoyed the restaurant in the hotel. But I do believe they should have it stated on their website, so customers are aware that they also have to pay for parking when booking with them.

Compared to other Providence hotels it is not as robust. It is priced higher than the Omni but lacks amenities, the bar is in the basement and the rooms were very small. For the price the Omni or Graduate and better choices.

Check-in was awful. Instead of the valet parking on-site, we had to park off-site and walk with our bags to the hotel. Essentially, the hotel was completely unprepared for Saturday afternoon check-in.

Very clean; staff and valet very attentive; gym was large, well equipped and clean; lots of high quality products provided in room such as cream, body wash, etc.; beds were very comfortable and clean with thick comforter (also had extra blanket in closet); surrounding area was safe and beautiful to walk around during day or evening with river views and bridges all over downtown.

No food available between 11-4 otherwise great hotel

Lack of parking and very slow valet service

Only issue was the parking. It could take up to 30 minutes to get car from valet. It was a busy weekend in Providence and they needed more help at valet. There was not a garage were we could self park

The Renaissance is a convenient location to all things happening in the city. It is a very well maintained property. There is no staff to help with luggage so locate a luggage rack if you are traveling heavy. The bar tender Sean makes an excellent martini.

Great place but would be nice if there was a pool.

This elegant transformation of a former Masonic temple was a real surprise since the photos on Expedia looked as if taken at a Holiday Inn. While the rooms are understated, they are just the right size, and everything seemed new and of good quality. (The bathroom hardware is especially beautiful.) The room was completely quiet, and, unexpectedly, the pillows were just right--one firm and the other soft and downy. The masonic theme, beginning with two regal thrones in the lobby, as smarly carried throughout the corridors and rooms.

The hotel was beautiful and clean. The carpets did not have that odor you usually find in hotels. It was updated and the staff was helpful and friendly. Would stay here again.

Excellent stuff! Room was clean, however bathroom wasn’t clean and had wet odder.

The hotel overall is lovely; however, our room had two issues. 1) The shower had a considerable amount of mold in it and 2) though the view to the State House was nice, the window was so filthy we couldn’t even take a picture through the window of the gorgeous Capital building. Otherwise, all was very good.

The Hotel was spotless. Staff very friendly. We walked into the Omni and the Biltmore and we were glad we chose the Renaissance. 2 things I'm thinking of...there was not an exhaust fan in the bathroom so the shower curtain had a strong mildew smell that was noticeable as soon as you walked into the bathroom. We called down to the front desk and they had the curtain changed immediately and it was fine after that. We came around 9pm and had no idea where the hotel was situated until daylight. I wish I had requested a room with a view of the capital. Instead we were looking at a parking garage. All in all everything was great and the food was good as well. I would recommend this hotel and I would stay there again.

Room was very dirty and had to switch to different room.

The bathroom wasn’t clean.

The staff are all wonderful, from the valets to the restaurant to the front desk. The room we had was large and clean, but for the bathroom. While I do love a shower with good pressure, this was akin to a fire house that bathed the entire room in water. This had obviously happened in the past: there was water damage to the doors, walls, and floor. The tiles wobbled under your feet as you walked. That bathroom needs to be addressed by a professional.

Hotel is clean, comfortable and quiet. Beds quality is premium. Excellent sleep quality.

The staff was wonderful and very friendly. I only gave it 4 stars because it was clear that our bathroom hadn't been cleaned prior to us checking in. There was someone else's hair all over the shower wall and popcorn on the floor. Other than that, I would stay here again. It was quiet and the bed was extremely comfortable.

This elegant transformation of a former Masonic temple was a real surprise since the photos on Expedia looked as if taken at a Holiday Inn. While the rooms are understated, they are just the right size, and everything seemed new and of good quality. (The bathroom hardware is especially beautiful.) The room was completely quiet, and, unexpectedly, the pillows were just right--one firm and the other soft and downy. The masonic theme, beginning with two regal thrones in the lobby, as smarly carried throughout the corridors and rooms.

It was a loud environment - could hear doors closing at night and people rolling suitcases down the halls over us.

While checking in I mentioned traveling with a Toddler and if there was a way to get a room that was a bit more spacious. When we walked into room 901 and saw the view we were extremely happy with your hotel. I will definitely come back to this hotel. The furniture, bedding, marble flooring, and chandeliers were beautiful. But, all of that didn’t matter when I ordered room service and received paper to-go containers with plastic spoons. The food delivery did not match the hotel’s ambiance. Internet, where to begin besides thank god for my hotspot. You want us to pay extra for data? When you pay a set price for unlimited data from Comcast. You’re ripping people off. Especially, when our toddler was in the middle of watching his learning videos. Overall a solid B. You will forever stay a 4 star hotel with food served in paper containers and asking people to pay more when 1GB is used. Thanks.

Easy check-in. Clean, spacious room. Great place to stay if you're going to an event at the Veterans Auditorium, which is right next door, or anywhere else in Providence for that matter. And, you can have dinner or drinks at a very nice restaurant below before or after the show.

Room had a view of an empty parking lot.

Overnight stay was okay - I’m not sure, but it seems that when booking with a third party (Expedia in this case) the hotel staff (or algorithm) places guests in a small room with the air conditioner equipment view. It has happened before. I feel companies like Expedia should address this issue.

Nice hotel. Great location. A little noisy.

Great hotel some rooms are a little on the small side, but very clean and nice overall

Incredibly comfortable beds! Large, clean and well stocked bathroom. Staff was friendly and accommodating and location was super convenient, we had a great stay.

Favorite hotel stay of our east coast trip. Beautiful building, especially lit up at night. Walkable to the Riverwalk, very safe area. Spotless and spacious room. Fantastic bathroom amenities. The most quiet HVAC in a hotel ever. Great breakfast in the onsite restaurant.

DO NOT BOOK THIS HOTEL. They canceled our reservation for parents weekend due to “over booking” and we made our reservation months ago. Customer service is horrible.

Excellent customer service

Staffing seemed very thin. Took time to get into Internet, even with help provided. Breakfast service was vey slow. Nice property. Nice public rooms. Adequate bedroom.

Our stay was Perfect! I am recovering from hip surgery and I fell in the bathroom in our room. I was unable to get up by myself. My sister ran down to the lobby to see if anyone could help and Tom from security was more than willing to lend a helping hand. If it wasn’t for him I would have needed to call rescue for sure. He was kind! I am so so grateful. I made sure to pass my gratitude to the front desk but it’s definitely worth mentioning again

Comfy room - the valet was wonderful and fast- everybody at the counter was great. They had Kevin Murphy shampoo and conditioner. I was blown away by that complementary waters and coffee tea.. the highlight of my stay was definitely the little Thai lady who served in the public restaurant for breakfast. She was so sweet and funny and the best server ever. Yukadee i think was her name… she was the highlight of that hotel

All the staff was outstanding Friendly efficient and great personality FABULOUS STAFF We will be coming back!!!!

They canceled my reservation for the first night I was there. Rebooked me at another hotel however it was very frustrating. I emailed the director about my experience and didn’t hear back very disappointing.

Front desk staff seemed completely overwhelmed. We arrived at 4:30 (check in is at 4:00) and were told that our room wasn’t ready/clean yet. When we did get to our room, there was only one bed rather than the two beds that we had reserved — for a family of four! We were told that there was no other room available and were forced to get a rollaway bed. Avoid this hotel!

Front desk staff was super friendly, and allowed me to not only check in early but also gave a free upgrade. The room was spacious and clean. It’s valet parking only, but since I don’t carry cash with me, the valet staff all have Venmo for convenience. Smart!

Robert and Hanna at the Front Desk provided “Stellar Customer Service and improved our stay ! We look forward to staying at this property again in the future. Thank You

City is walkable from this hotel

I had excellent stay as the hotel is centrally located to almost everything and anything.

Prime location, right next to the State House, didn’t have a view of it but it must’ve been really nice. The lobby is inviting with great staff and an amazing scent. Room was very clean, the shower had great pressure, and bed was very very comfortable. There’s a mall on the next block and was in a very walkable area to the fountains.

Location is great. Right next to the mall and in the heart of the city

Easy check-in. Clean, spacious room. Great place to stay if you're going to an event at the Veterans Auditorium, which is right next door, or anywhere else in Providence for that matter. And, you can have dinner or drinks at a very nice restaurant below before or after the show.

Located close to everything. A mall. Food. Train station. And Brown University. Very clean. Very helpful staff

Great Location

Great location across from capital.

Nice staff near the center.

Property was in the perfect location for what we are doing . Mall close by don’t need to drive anywhere

Nice hotel across from the Statehouse within walking distance of many restaurants and Providence Place. We had a great breakfast at the inhouse restaurant.

Good but breakfast poor

The service at the restaurant property was not to the standard. Food was overcooked and nobody seems to have a handle of what happened to the order. The staff was inexperienced.

excellent hotel in every way. lobby nice; check in easy; elevators good; restaurant good; bed awesome; tv good; overall a 10

The room is clean and confortable. The room service breakfast is expensive and trash. Great hotel, horrible kitchen.

Favorite hotel stay of our east coast trip. Beautiful building, especially lit up at night. Walkable to the Riverwalk, very safe area. Spotless and spacious room. Fantastic bathroom amenities. The most quiet HVAC in a hotel ever. Great breakfast in the onsite restaurant.

Hotel was clean and well maintained. Staff was friendly. The TV remote wouldn’t work but we didn’t watch TV so we didn’t bother to call the desk. Hotel restaurant was good.

The service at the restaurant was not great. Seems like the staff was inexperienced.

The Renaissance is a convenient location to all things happening in the city. It is a very well maintained property. There is no staff to help with luggage so locate a luggage rack if you are traveling heavy. The bar tender Sean makes an excellent martini.

This is the best spot to stay in Provicence. My only issue was the smell in the restaurant, they need to change the mats and spray it down with bleach because its terrible. Also the pancakes for breakfast were trash, I had to use a knife to cut them which tells you a lot about a place.