Everything was going so well during my stay in room 412, from Jan. 29-Feb 2, 2026. The staff were friendly and helpful. The free breakfast was just great. The room was fine. Unfortunately, late Sunday, Feb. 1 night(around 11 pm to around 12 am, the fire alarm went off and would not stop. I was asleep, preparing for my trip home early the next day. Called front desk. No need to evacuate. Called 10 minutes later; fire department en route to help with alarm. About 10 minutes later started to hear water running from locked closet in room. Thought it was raining, but it wasn’t. Poked head outside. Saw firefighters, and water running like. Stream in the hallway. Then water began leaking onto my bed, and from the locked closet to my carpet. Firefighters told me to pack up, as well as, an employee on my floor. Packed rapidly, went to lobby to join others. Was given room 131. Phone did not work, and I had requested wake up call. Did not sleep at all, because I was afraid to miss my booked uber to airport at 8:20 am. I was told that we would be receiving some form of compensation, but have received no notification. I expect to receive some kind of refund for that final, terrible, stressful night on Feb 1. I do not travel much, so hotel vouchers and points will not do. Everyone at the hotel was wonderful, helpful, and so very apologetic. I would like to receive some kind of refund. Thank you so much for your time.
Everything was going so well during my stay in room 412, from Jan. 29-Feb 2, 2026. The staff were friendly and helpful. The free breakfast was just great. The room was fine. Unfortunately, late Sunday, Feb. 1 night(around 11 pm to around 12 am, the fire alarm went off and would not stop. I was asleep, preparing for my trip home early the next day. Called front desk. No need to evacuate. Called 10 minutes later; fire department en route to help with alarm. About 10 minutes later started to hear water running from locked closet in room. Thought it was raining, but it wasn’t. Poked head outside. Saw firefighters, and water running like. Stream in the hallway. Then water began leaking onto my bed, and from the locked closet to my carpet. Firefighters told me to pack up, as well as, an employee on my floor. Packed rapidly, went to lobby to join others. Was given room 131. Phone did not work, and I had requested wake up call. Did not sleep at all, because I was afraid to miss my booked uber to airport at 8:20 am. I was told that we would be receiving some form of compensation, but have received no notification. I expect to receive some kind of refund for that final, terrible, stressful night on Feb 1. I do not travel much, so hotel vouchers and points will not do. Everyone at the hotel was wonderful, helpful, and so very apologetic. I would like to receive some kind of refund. Thank you so much for your time.
