Name: Hampton Inn & Suites Houston-Cypress Station
Address: 150 Wagon Pt, Houston (et environs), North Central Houston, US
Price range: 84 $US–183 $US per night
Rating: 7.73

Ce qu'en disent des voyageurs

Au Hampton Inn & Suites Houston-Cypress Station, de nombreux clients apprécient le petit-déjeuner, mais plusieurs commentaires font également état de problèmes d'entretien récurrents, d'une propreté inégale et de fermetures intermittentes des équipements tels que les piscines, les jacuzzis, les ascenseurs et divers systèmes en chambre.

Les commentaires sur le service sont mitigés : plusieurs clients décrivent des interactions impolies ou un manque de personnel à la réception et des problèmes d'enregistrement, tandis que d'autres soulignent l'aide précieuse de membres de l'équipe comme Kevin et le personnel du petit-déjeuner. L'emplacement suscite des réactions contrastées : certains le trouvent pratique ou calme, mais plusieurs commentaires décrivent un quartier industriel difficile avec des problèmes de sécurité et des cambriolages de véhicules. Planifiez en conséquence et vérifiez le bon fonctionnement des équipements clés avant votre arrivée.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les installations ne sont pas fiables : la piscine intérieure et le jacuzzi sont souvent fermés, froids ou hors service, et les ascenseurs tombent fréquemment en panne. Plusieurs clients signalent également des problèmes avec la laverie, les distributeurs de glaçons et les portes d'accès par carte.

Avis de voyageur à ce sujet

10

Jennifer

13 oct. 2024

·

A séjourné 2 nuits

I love this hotel . although we got stuck in the elevator due to computer breakdown ,we still think this girl was better than all the full star ones . We was stuck 20 minutes. The fireman rescued us. The next morning the elevator was functional again. The breakfast was excellent.

8

Thomas

17 sept. 2025

·

A séjourné 1 nuit

Not a bad stay....Enjoyed the indoor pool.

6

Nigel

30 août 2024

·

A séjourné 4 nuits

The property was cleaned and well kept. In my room neither television worked the entire 4days it was asked to be fixed and yet and still had no signal. The pool was out of order which was frustrating as that was one of the reasons i selected this hotel above others because it was extremely hot in the 100 degrees outside. Its a bit frustrating traveling with a little one and trying to find something to kept them entertain with at the hotel. So when you have amenities that should be available unavailable 😫. Staff was overall nice.

2

Gregory

27 août 2024

·

A séjourné 2 nuits

I specifically chose this location for the indoor pool. The pool was closed my entire stay. The room wasn’t thoroughly clean as there was a bar of soap left in the shower from previous guest. The deadbolt on the door wouldn’t lock unless you raised up on the handle with force. Landline didn’t work so I was unable to contact the front desk or housekeeping unless I went looking for them. The keycard kept deactivated twice to where I couldn’t enter my room and had to travel back downstairs for replacement with no explanation. The outer doors to the hotel didn’t work with the keycard so we had to walk around to the front to enter when we parked in the back. The complimentary breakfast was good.

8

Larry

11 mai 2025

·

A séjourné 1 nuit

Pool was not open. One back door wouldn't open with key card and it wasn't anywhere near the time that was stated that it wouldn't work. But they were very nice rooms for the price and area of town. The hot breakfast was good but not actually very hot at all. We would definitely stay there again though.

6

Latotshalynn

15 févr. 2023

·

A séjourné 2 nuits

Everything was great with the exception of the pool area. I called before I booked the room to see if their indoor pool was heated and also if the jacuzzi was heated and working also. After checking in and going to the pool, I found out that the pool was extremely cold and the jacuzzi was also. Yes I was madly upset because the pool was my main reason for booking that particular hotel. So really it was a waste of time, money, and a weekend. I was very stressed from a horrible week and I used the pool for relaxation but unfortunately, I did not accomplish anything.

4

Michelle

18 mars 2024

·

A séjourné 2 nuits

this has to be one of the worst hotels I’ve stayed at. First: elevators didn’t work, apparently haven’t been for awhile. Second: hot tub was closed (also, apparently has been for awhile) Third: pool was freezing, and it was definitely colder than the 80 degrees they say it is. The main reason we stayed here was because of the indoor pool so we were very disappointed. Fourth: we checked in right around 10pm. We were assigned the 3rd floor and have 5 kids, youngest being a 3 year old. We weren’t even in the room 30 minutes and the front desk was knocking on our door saying we were getting noise complaints…. We were literally getting the kids in showers and in bed… so if you have children, don’t recommend staying here as the rooms are apparently paper thin. Fifth: we asked for bath towels because we had none, and never got any. When asking again, they said they had none and gave us hand towels… we ended up having to buy our own. Lastly, I will say Kelly at the front is amazing and helped me with everything we needed but overall this place is trash and don’t recommend. Find somewhere else.

4

Kevin

1 sept. 2024

·

A séjourné 3 nuits

The phones didn’t work, the pool was out of service the ice machine on the floor was did not work.

2

Jesus Trujillo

18 juin 2024

·

A séjourné 4 nuits

The elevator didn’t work/ ice machine didn’t work/ laundry didn’t work i checked for 5 day it was bad air conditioning was so slow the check in it was bad took almost one hour to give me a room

6

Sean

31 mars 2024

·

A séjourné 1 nuit

When I checked in I was given a room that was not what I booked. Upon returning to the front desk I was informed they had overbooked that room type. The desk clerk called the manager and they eventually changed me into the correct room type. A major reason for booking the hotel was the indoor pool and hot tub. The hot tub was half full and the water was murky green. The pool was not as green but was still not in usable condition. Room was clean and nice once we were in the correct room.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est irrégulière. Bien que certains clients signalent des chambres et des espaces publics très propres, beaucoup d'autres mentionnent des draps tachés ou non lavés, des odeurs de moisi, de fumée ou de cannabis, la présence de parasites ainsi que des surfaces ou de la vaisselle sales.

Avis de voyageur à ce sujet

2

Sophia

4 juin 2024

·

A séjourné 2 nuits

In our first room, we had to stay in a dirty hotel room and they wouldn't even clean it.There was also no water pressure in the sink. We went to let the person at the counter know and she was rude about it and told us there were no other rooms available and no one to go and clean the room. No manager on site. Finally the next day we moved rooms and it was a little bit better but I can tell the sheets were not cleaned. We have not received any compensation or any apologies for their mistake and was told it's not their fault and that it was Hotels.com fault.

2

Jazz

12 août 2025

·

A séjourné 2 nuits

I always stay at this particular Hampton Inn when I visit Houston area. Upon arrival on this trip, there were two police officers talking to people in the front of the door which should have been a red flag. After checking in, we go to the room 108, which had a very foul odor. The room smelled like Mildew. We asked to change to a different room and was told they were booked up. We dealt with it. When it was time for bed, my daughter pulled the blanket back and found that the sheets on the bed were filthy. There was stains and spots everywhere and they have clearly not been washed. I contact the front desk, their solution was to bring two clean sheets for myself to change them. Again, they would not change the room. I go to change the sheets, I picked them back up from next to the tv and a roach runs across the stand/cabinet that the tv sits on. We then left the hotel and was refused a refund or any compensation! This used to be my favorite hotel to visit. I will not be returning!

10

Neli

28 janv. 2024

·

A séjourné 2 nuits

The only thing that was the downfall of this hotel is the fact that the higher floors smell like marijuana.

10

Lee

18 juin 2025

·

A séjourné 2 nuits

Clean facilities, Staff is on point and friendly. Property around its location is industrial.

6

Princess

13 oct. 2025

·

A séjourné 2 nuits

There’s a review about a staff member named Vanessa, and honestly, I have to agree—she came off as a bit rude and seemed uninterested in her job. The hotel itself wasn’t very clean either. I stayed in a room with a kitchen, and there were food crumbs all over the table, chairs, and floor. The spoons in the kitchen even had food stains on them, like they hadn’t been properly washed. When I first checked in, they gave me the wrong room, but to their credit, they fixed it right away when I told them. Unfortunately, the area around the hotel didn’t feel very safe there were crackheads all around, and the whole neighborhood seemed pretty rough. I’d recommend finding a better hotel in a nicer area.

10

Chrisandra

30 août 2025

·

A séjourné 2 nuits

It was the best hotel I have stayed in this area. Clean and smelling good! My mother was getting radiation for her cancer. Mr Kevin greeted us with a smile and was the best help throughout our stay. We will definitely be back. The swimming pool was so warm and refreshing. The breakfast was top notch. We spent 2 nights and felt like Queens! I can’t say enough good stuff about Hampton Inn and suites!

4

Hannah

14 juin 2024

·

A séjourné 1 nuit

Area was extremely sketchy. Our parking spot had broken glass from a previous break in. Homeless walking around everywhere. Elevator was broken, barely any snacks stocked to purchase. Side tables in the room had sticky drink rings from previous stay. Mildew in several ceiling areas throughout hallway. Floors just looked dirty everywhere. Felt paranoid about our car the entire night. Will never stay here again.

4

Christopher

7 avr. 2024

·

A séjourné 1 nuit

Unfortunately, my little one was able to pin-point a few concerns in the room... * Small blood stains on the sheets on both beds. * Mold on the bottom of the curtain in the bathroom. * Old small blood stains on the wall near the toilet. Outside of these minor concerns, the front desk representative was responsive in providing new bedding. Thank you for your services.

2

Amir

8 oct. 2024

·

A séjourné 1 nuit

Not very clean. TV and WiFi did not work. Was wrongly charged a damage fee.

10

Marissa

27 janv. 2024

·

A séjourné 2 nuits

Very pleasant stay. Very clean. Good breakfast. Front desk lady was wonderful. She was helpful and accommodating. She is definitely an asset to this hotel. We would definitely stay here again

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

La qualité des chambres est variable : certaines sont confortables ou bien aménagées, mais de nombreux commentaires font état d'une faible pression de l'eau, de problèmes de chauffage, de ventilation ou de verrouillage, ainsi que de problèmes avec les équipements en chambre tels que la télévision, le Wi-Fi et le téléphone. Le bruit entre les chambres est également mentionné.

Avis de voyageur à ce sujet

8

Thanney

9 avr. 2024

·

The staff was very nice, check in and out were easy. Room was clean and the hotel was clean. Beds were comfortable. The only problem we found was the first floor smelled like cigarette smoke and weed. It was not very pleasant. We would stay here again.

6

Nigel

30 août 2024

·

A séjourné 4 nuits

The property was cleaned and well kept. In my room neither television worked the entire 4days it was asked to be fixed and yet and still had no signal. The pool was out of order which was frustrating as that was one of the reasons i selected this hotel above others because it was extremely hot in the 100 degrees outside. Its a bit frustrating traveling with a little one and trying to find something to kept them entertain with at the hotel. So when you have amenities that should be available unavailable 😫. Staff was overall nice.

2

Gregory

27 août 2024

·

A séjourné 2 nuits

I specifically chose this location for the indoor pool. The pool was closed my entire stay. The room wasn’t thoroughly clean as there was a bar of soap left in the shower from previous guest. The deadbolt on the door wouldn’t lock unless you raised up on the handle with force. Landline didn’t work so I was unable to contact the front desk or housekeeping unless I went looking for them. The keycard kept deactivated twice to where I couldn’t enter my room and had to travel back downstairs for replacement with no explanation. The outer doors to the hotel didn’t work with the keycard so we had to walk around to the front to enter when we parked in the back. The complimentary breakfast was good.

2

Joann

22 juil. 2024

·

A séjourné 1 nuit

I wasn’t able to check In on Time I had a very important dinner to go to my daughters baby shower dinner her dad drove 18 hours to make it here he was very tired and weak from just getting over Covid. They didn’t have a room ready for me we was already pressing for time and on top of that I was told no wyfy or tv after I paid my money no refund. Didn’t know one stay in the room and need to know how to get my refund back

6

Bikly

14 déc. 2024

·

A séjourné 1 nuit

Rate was pretty good. First we were told that we could only enter through the front door. Unable to enter at any of the side doors even with key. Then as we came upon our room, there were two guys what appeared to be doing a photo shoot (this was 11p) in the hallway. Otherwise, room is nice. Water has very little pressure.

8

Eric

19 févr. 2024

·

A séjourné 2 nuits

Rooms were ok pillows were very small the elevator was broke and they only had rooms on third floor. The morning breakfast was ok just out of a lot of stuff and no condiments for the food they did have.

6

Heather

19 août 2024

·

A séjourné 1 nuit

The front desk girl was HORRIBLE! So incredibly rude like I was disturbing her personal phone call to check in. We were not giving the correct room but couldn’t do anything about it since they were full. I tried to tell her that our kitchen sink pipes were not connected so anything you dump down the drain just comes back out the bottom. She could not have cared less.

4

Amy

10 avr. 2024

·

A séjourné 1 nuit

This was the worst Hampton Inn I’ve been to in a long time. Maybe worst ever. Our family chooses Hamptons often for short stays as they are typically clean and updated. It seems like this one was updated (poorly) somewhat recently but it was shoddy work. There are still marks all over the walls where the workers marked studs and where they marked places to hang pictures, towel racks, etc. No attention to detail. It did not at all live up to other Hampton Inns. The water pressure was so bad in one of our rooms (we are a big family and always get 2 rooms) the at we had to move to another. The rooms were humid. One bathroom mirror was still quite dirty. Just overall not a good experience. It was safe and decently quiet but we would never choose this location again.

10

Loleta

24 févr. 2025

·

A séjourné 1 nuit

Only issues phones in rooms weren’t working. Stayed system was getting up dated.

2

Amir

8 oct. 2024

·

A séjourné 1 nuit

Not very clean. TV and WiFi did not work. Was wrongly charged a damage fee.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est mitigé. De nombreux clients font l'éloge du personnel amical et serviable (avec des mentions spéciales pour Kevin et l'équipe du petit-déjeuner), mais des plaintes récurrentes signalent de l'impolitesse ou un manque de personnel à la réception, des enregistrements lents ou problématiques, des problèmes d'attribution de chambre et des demandes non résolues.

Avis de voyageur à ce sujet

2

Sophia

4 juin 2024

·

A séjourné 2 nuits

In our first room, we had to stay in a dirty hotel room and they wouldn't even clean it.There was also no water pressure in the sink. We went to let the person at the counter know and she was rude about it and told us there were no other rooms available and no one to go and clean the room. No manager on site. Finally the next day we moved rooms and it was a little bit better but I can tell the sheets were not cleaned. We have not received any compensation or any apologies for their mistake and was told it's not their fault and that it was Hotels.com fault.

4

Isaac

28 sept. 2025

·

A séjourné 1 nuit

I never got to stay. There was a system issue at check in and I could not get a room.

10

Laura

10 déc. 2025

·

A séjourné 2 nuits

Loved it!! great customer service, cleanliness, fresh breakfast 100% recommend

10

Maria

28 sept. 2025

·

A séjourné 3 nuits

This was a great stay and Kevin at the front desk went above and beyond- loved the breakfast and the chef as very nice- overall, a wonderful stay and I’ll be back next time in Houston!

6

Heather

19 août 2024

·

A séjourné 1 nuit

The front desk girl was HORRIBLE! So incredibly rude like I was disturbing her personal phone call to check in. We were not giving the correct room but couldn’t do anything about it since they were full. I tried to tell her that our kitchen sink pipes were not connected so anything you dump down the drain just comes back out the bottom. She could not have cared less.

10

MING

6 sept. 2025

·

A séjourné 6 nuits

I rarely leave reviews, but this time I have to say that the manager, Kevin Pereira, is absolutely fantastic. Not only does he greet you warmly every morning, but if you need anything, he's always there to help. He made me feel right at home! I'll definitely stay here again next time I'm in Houston!

10

GLENN

25 août 2025

·

A séjourné 1 nuit

The staff was very, very, very, very helpful.. I'm looking forward. Uh, reserving, it's my next day and it will be there. Everybody there was so helpful. Everybody there was discrete.

10

Marissa

27 janv. 2024

·

A séjourné 2 nuits

Very pleasant stay. Very clean. Good breakfast. Front desk lady was wonderful. She was helpful and accommodating. She is definitely an asset to this hotel. We would definitely stay here again

10

Elena

2 sept. 2024

·

A séjourné 2 nuits

Chris at check in and out was delightful!!

4

Virginia

22 nov. 2025

·

A séjourné 1 nuit

Staff lacking. During check in we waited at the front for someone to show up. Knocked on door behind front desk. Finally, had to go look for someone so we could check in.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Les commentaires sur l'emplacement sont mitigés. Quelques clients l'ont trouvé pratique ou calme, mais plusieurs décrivent un quartier industriel difficile avec de l'activité de sans-abri, une présence policière et des signalements de cambriolages de véhicules ou de bris de glace sur le parking ; certains l'ont trouvé excentré.

Avis de voyageur à ce sujet

2

Tonisha

3 mai 2024

·

A séjourné 1 nuit

DO NOT DO NOT STAY HERE. They steal your credit card information and use it for fraudulent charges. Rooms dirty still had beer can from previous stayers, shower stopped up in bathroom, hot water barely works, gross, they break in cars because its hidden in a back area. I wouldnt let a dog stay in this hotel . They are stealing and will smile in your face at your stay and steal your money when u are away

8

Larry

11 mai 2025

·

A séjourné 1 nuit

Pool was not open. One back door wouldn't open with key card and it wasn't anywhere near the time that was stated that it wouldn't work. But they were very nice rooms for the price and area of town. The hot breakfast was good but not actually very hot at all. We would definitely stay there again though.

10

Lee

18 juin 2025

·

A séjourné 2 nuits

Clean facilities, Staff is on point and friendly. Property around its location is industrial.

6

Princess

13 oct. 2025

·

A séjourné 2 nuits

There’s a review about a staff member named Vanessa, and honestly, I have to agree—she came off as a bit rude and seemed uninterested in her job. The hotel itself wasn’t very clean either. I stayed in a room with a kitchen, and there were food crumbs all over the table, chairs, and floor. The spoons in the kitchen even had food stains on them, like they hadn’t been properly washed. When I first checked in, they gave me the wrong room, but to their credit, they fixed it right away when I told them. Unfortunately, the area around the hotel didn’t feel very safe there were crackheads all around, and the whole neighborhood seemed pretty rough. I’d recommend finding a better hotel in a nicer area.

2

Alfredo

23 févr. 2024

·

A séjourné 4 nuits

They ganged my vehicle, broke mi glass of my truck on the back side and stole my tools

10

Patrick

5 févr. 2024

·

A séjourné 3 nuits

Safe quiet clean

6

Nippa

22 août 2024

·

A séjourné 1 nuit

A bit out of the way from anything

4

Hannah

14 juin 2024

·

A séjourné 1 nuit

Area was extremely sketchy. Our parking spot had broken glass from a previous break in. Homeless walking around everywhere. Elevator was broken, barely any snacks stocked to purchase. Side tables in the room had sticky drink rings from previous stay. Mildew in several ceiling areas throughout hallway. Floors just looked dirty everywhere. Felt paranoid about our car the entire night. Will never stay here again.

6

Dawn

19 juin 2024

·

A séjourné 1 nuit

The location was convenient to TOPPS Surgical Center. The hotel was decent and fairly clean. The breakfast was horrible. The milk was nasty, possibly spoiled, orange juice tasted spoiled, the sausage tasted wierd, the eggs and waffle were the only items that were goosld.

10

Jennifer

7 août 2023

·

A séjourné 2 nuits

Pleasant , quiet and clean

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est généralement apprécié pour son goût et sa variété, avec de nombreuses mentions d'offres excellentes ou fraîches et d'un service amical. Cependant, certains signalent des problèmes de température ou de qualité, des pénuries occasionnelles et, dans de rares cas, des articles qui semblaient avariés.

Avis de voyageur à ce sujet

10

Jennifer

13 oct. 2024

·

A séjourné 2 nuits

I love this hotel . although we got stuck in the elevator due to computer breakdown ,we still think this girl was better than all the full star ones . We was stuck 20 minutes. The fireman rescued us. The next morning the elevator was functional again. The breakfast was excellent.

8

Pamela

4 mars 2024

·

A séjourné 1 nuit

The stay was nice as it was just over night. We were on the 3rd floor and the elevator wasn’t working so that was a pain when we had to bring up luggage. I slept really well though so no complaints about the bed or pillows! Breakfast was good too.

10

Stephon

10 déc. 2025

·

A séjourné 2 nuits

Everything was good but the eggs! Lol

8

Larry

11 mai 2025

·

A séjourné 1 nuit

Pool was not open. One back door wouldn't open with key card and it wasn't anywhere near the time that was stated that it wouldn't work. But they were very nice rooms for the price and area of town. The hot breakfast was good but not actually very hot at all. We would definitely stay there again though.

8

Eric

19 févr. 2024

·

A séjourné 2 nuits

Rooms were ok pillows were very small the elevator was broke and they only had rooms on third floor. The morning breakfast was ok just out of a lot of stuff and no condiments for the food they did have.

10

Laura

10 déc. 2025

·

A séjourné 2 nuits

Loved it!! great customer service, cleanliness, fresh breakfast 100% recommend

10

Maria

28 sept. 2025

·

A séjourné 3 nuits

This was a great stay and Kevin at the front desk went above and beyond- loved the breakfast and the chef as very nice- overall, a wonderful stay and I’ll be back next time in Houston!

10

Chrisandra

30 août 2025

·

A séjourné 2 nuits

It was the best hotel I have stayed in this area. Clean and smelling good! My mother was getting radiation for her cancer. Mr Kevin greeted us with a smile and was the best help throughout our stay. We will definitely be back. The swimming pool was so warm and refreshing. The breakfast was top notch. We spent 2 nights and felt like Queens! I can’t say enough good stuff about Hampton Inn and suites!

6

Dawn

19 juin 2024

·

A séjourné 1 nuit

The location was convenient to TOPPS Surgical Center. The hotel was decent and fairly clean. The breakfast was horrible. The milk was nasty, possibly spoiled, orange juice tasted spoiled, the sausage tasted wierd, the eggs and waffle were the only items that were goosld.

8

kimberly

1 juil. 2024

·

A séjourné 3 nuits

Ok place to stay. Nice breakfast options.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	82 $US
février	88 $US
mars	93 $US
avril	98 $US
mai	92 $US
juin	130 $US
juillet	93 $US
août	88 $US
septembre	91 $US
octobre	88 $US
novembre	87 $US
décembre	79 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $183
18 $105	19 $104	20 $122	21 $126	22 $88	23 $92	24 $103
25 $101	26 $102	27 $102	28 $106	29 $91	30 $97	31 $84

di	lu	ma	me	je	ve	sa
1 $106	2 $91	3 $103	4 $102	5 $104	6 $98	7 $116
8 $101	9 $99	10 $103	11 $99	12 $90	13 $85	14 $85
15 $99	16 $104	17 $107	18 $108	19 $104	20 $92	21 $88
22 $90	23 $104	24 $116	25 $106	26 $88	27 $123	28 $104
29 $89	30 $105

Hampton Inn & Suites Houston-Cypress Station

Prix pour Hampton Inn & Suites Houston-Cypress Station

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Suite, 1 très grand lit et 1 canapé-lit, coin cuisine

Chambre, 2 grands lits, accessible aux personnes malentendantes

Chambre, 2 grands lits, accessible aux personnes à mobilité réduite (Mobility and Hearing)

Chambre Deluxe, 1 très grand lit

Chambre, 1 grand lit

Suite, 1 très grand lit et 1 canapé-lit, accessible aux personnes malentendantes, coin cuisine

Chambre, 1 très grand lit, accessible aux personnes à mobilité réduite (Mobility and Hearing)

Chambre, 2 grands lits

Avis des voyageurs sur Hampton Inn & Suites Houston-Cypress Station

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Politiques de l’établissement

Instructions d’arrivée

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