Americas Best Value Inn Augusta I-20

Stay was great room clean

I like the price and the female owner was very pleasant. However, during each stay something was wrong with the room. Several cleanliness issues

Everything was perfect, no breakfast as advertised but our stay was perfect. Pillows are small but did the job. Very nice man at check in.

Absolutely the worst hotel experience I've had. SCAM BEHAVIOR I booked this hotel through Expedia paid five days in advance for a work colleague. At 10:30 p.m., I called the hotel to let them know he would be arriving after midnight. The clerk confirmed the reservation and assured me late check-in would not be a problem. When my colleague arrived around 1:30 a.m., he was told there was no reservation. I stayed on the phone during the entire interaction. The clerk said he needed to contact Expedia to figure out the issue, leaving my colleague standing outside until nearly 2:00 a.m. talking through a small window. When my colleague politely asked if he could wait inside, the clerk became argumentative and falsely accused him of being rude. I called the hotel myself, explained I had heard the entire conversation, and the clerk hung up on me. I told my colleague to leave and get another hotel for the night. Expedia handled the situation professionally. However, when they contacted the hotel, the clerk falsely claimed my colleague had already been checked in and assigned a room, which was completely untrue. The entire experience was unprofessional and dishonest. I would not recommend this hotel.

Room was very clean. I was only there for a few hours, no complaints. Price is good as well.