Sonesta Columbus Downtown

This place is dumpy and outdated and I am really not sure why it's so highly rated.

There were several "undisclosed" fees we were made aware of upon check in, which I felt was a little unprofessional in my opinion. Person that checked us in didn't give us the proper conditions of the stay, but don't worry, we did get 2 bottles of warm water. From those issues to the "health and cleanliness" issue that was brought up and not addressed make me unwilling to give any type of positive.

Evening was great upon check in. The hotel provided everything that was listed except soundproofed rooms. We specially booked this hotel for that reason and were disappointed that was not what we received. We had an upstairs neighbor that made noise all through the night. When this was mentioned to the front desk, we were told that that it’s a tricky situation and the hotel was full. We will NOT rebook.

Room was clean, staff was very friendly and responsive. The restaurant staff were great and the drinks were amazing!

Food was just ok