Extended Stay America Suites - Knoxville - West Hills

I don’t know how this hotel got such a high rating. High point: the staff was friendly and helpful. Worst: our nonsmoking room reeked of cigarette smoke, as did the entire nonsmoking hallway. The room itself was not very clean at all. The mirrors had been wiped with a dirty cloth. There was visible dust on the furniture. I expected the outdated finishes, tiny pillows, and thin towels, but there’s no reason for a dirty room at any price. We cancelled our second night.

Hotel smelt like straight weed. Asked front desk before check in she told me it was just by the door because people outside and coming and going with not much airflow. That was a complete lie every floor smelt like you were hot boxing. Front desk didnt even advise or seem friendly on check in handed me a card and said a room number that was it. Beds are like rocks the ground in Afghanistan was more comfortable that the bed.

A+ GRAB N GO BREAKFAST

Front desk ladies were helpful and nice. Room hasn’t been updated like the description says. If you’d like dishes/cookware you have to call front desk to get them. There was nothing in the room. LED light in kitchen had no cover.

Whole place smells. Door security latch locks after you leave the room and front desk person has tool that she used to unlock so apparently that happens a lot instead of just repairing!!! The heater was not plugged in and there were kinky lil hairs on a washcloth.