Extended Stay America Suites - Louisville - Dutchman

Dated facility. The breakfast they advertise is much under rated. No coffee there this morning and only 2 muffins. No one at the front desk. Left room cards on the counter and left

One of the best hotel stays my son and I had on an across the Country Father/Son Roadtrip. Full nice kitchenette, super spacious and comfy room, great staff, excellent location. I would highly recommend for any type stay for near Louisville.

A typical older motel. The pictures online show a hardwood type floor but our room had very old carpet in it. It felt kind of cold and damp and sticky. The two beds were pushed up against the opposite walls so that you couldn't get around them. There was very little space in between them in the middle. Maybe enough for two people to stand facing each other, but the back of their legs would be touching the beds. The bedding appeared fairly crisp and clean. We weren't bothered by any maids, but our room wasn't cleaned either after being gone from noon to midnight. Also they do not have breakfast other than a grab and go as they described. So you can go up and get a muffin and some orange juice but that's about it. They say they're pet friendly but when I walked in to check in, the girl behind the desk was quick to inform me that all their pet rooms were taken. It didn't appear that the motel was full by any means. It does have an unsupplied kitchenette and one tiny towel for the kitchen. Bathroom was extremely small , but we did have plenty of towels and washcloths. Other occupants were friendly and they appeared to live there. If anybody walks by your room talking or is in the parking lot talking,you will hear them. The girl that works behind the desk is very sweet and very helpful in pointing us to a good breakfast restaurant. As well there is a Starbucks within a few short steps of the motel. $222/night cuz of festival. Ridiculous! Nice ppl but not staying again.

I was woke up at 630 in the morning to a person high on meth outside my door. She was freaking out and i had to chase her off myself. It says their is breakfast. But its nothing more than a couple muffins and coffee. And its on a little rack no more than 3 ft tall and 3 ft wide. The shower head was broken. Our key cards constantly stopped working. The food nearby was nice. But i did a short walk to the nearest gas station and there were 2 junkies shooting up heroin with a pile of at least 100 syringes just laying there. Do not recommend.

Poor breakfast, expensive rate for the room and some much humidity.

I called to make sure my room would still available since I could not check in at 3pm. Guy said to come by MIDNIGHT. By 6pm. My hotel was cancelled and I even contacted virtual chat to make sure I’d still have a room. Leak in the ceiling bathroom so all stuff got wet and damaged for 3 days. Sheets didn’t get changed. Had the same dirty towels for 5 days; after I asked for them to be cleaned abe changed. And breakfast is a grab and go situation. Not worth it. But location was okay.

Positives: near downtown Louisville; lots of restaurants near by Negatives: 1. Poor TV Signal: either it was very jerky all night, or I had trouble getting any tv signal. 2. When I went to call the front desk about the TV signal, the hotel phone was not even powered on. 3. No reading light on one side of the bed 4. Very poor Grab & Go breakfast

The office/lobby was closed when we arrived, around midnight. Eventually we found a phone on the outside wall, which connected us to someone who called an on-call attendant. The bed was sagging. The lawn was not mowed. Everything inside our room looked tired and dated. Cleanness was questionable.

It was great because we were at a previous hotel that wasn't and needed a better place. It was also a great location close to a lot of stores and restaurants. We were so happy that the hotel offered dishes for the room since we stayed for a week. The only thing I didn't like about the stay was getting woke up by the loud cleaning cart going by the rooms at 7 am in the morning. I had the bed next to the window so I could hear it.

This place nailed it for location, location, location. It is easy access to anything you need or anywhere you want to go around Louisville. Make sure you bring everything you need to have functional kitchen or you can rent it from there.

Absolute worst hotel I have ever stayed in. I expected cheap but not disgusting. Brought my own blanket to lay in top of the bed. Still felt itchy. The dresser drawers were broken. The remote batteries were gone. Every surface was dirty and sticky. Only stayed to sleep a few hours mid road trip. Otherwise would’ve taken the loss and left.

Ok. I didn't like the mold on the curtain in the bathroom. The floors were a bit dirty and there were some ants crawling around.

No toilet paper, hair in the bathroom, dirty mircowave

Dead bugs on floor of room, live bugs in the bathroom towels. Non-smoking room reeked of smoke. Girl at front desk very unfriendly. Will not stay there again.

I have traveled to all 7 continents, 78 countries and this is the worst hotel we have ever stayed in. Run down, tired and just plain broken. All Of which I could over look but…. BUGS. ROACHES. all over. Big roaches scampering about the room. Just gross. We paid $275 for one night for one room full of roaches.

I called to make sure my room would still available since I could not check in at 3pm. Guy said to come by MIDNIGHT. By 6pm. My hotel was cancelled and I even contacted virtual chat to make sure I’d still have a room. Leak in the ceiling bathroom so all stuff got wet and damaged for 3 days. Sheets didn’t get changed. Had the same dirty towels for 5 days; after I asked for them to be cleaned abe changed. And breakfast is a grab and go situation. Not worth it. But location was okay.

The front desk attendant was friendly and gave us honest recommendations for food. Our room was fine other than hair still on the shower wall from previous guest and the shower drained slowly.

The office/lobby was closed when we arrived, around midnight. Eventually we found a phone on the outside wall, which connected us to someone who called an on-call attendant. The bed was sagging. The lawn was not mowed. Everything inside our room looked tired and dated. Cleanness was questionable.

So dirty, bathroom sink water not going, smells bad, it is not suitable for family… it is like motel.

I had a horrible experience. There were bugs, the furniture was cracked & broken. They had to give us another room when we first checked in because it was not clean. In the second room there were bugs, the towels were dirty. I was extremely unsatisfied

Loud ass people

One of the best hotel stays my son and I had on an across the Country Father/Son Roadtrip. Full nice kitchenette, super spacious and comfy room, great staff, excellent location. I would highly recommend for any type stay for near Louisville.

It was clean and comfortable.

The room was not as expected. The tv looked like it was going to fall off the base. The bed was lopsided. And uncomfortable. The door kept stopping because the base was broken.

Rented a handicap accessible room for my son after surgery. Room was ok but rather small for two people. We did not use any services so no interaction with staff other than check-in and check-out.

Some pictures posted by the property can be a bit deceiving. The hotel definitely needs ongoing upkeep and staff dont seem to care much about the customers. We asked to switch rooms on 3 different occasions, every time being told theyd have a room for us on a specific day. However it never happened. The one front desk agent even told us to make sure all of our items in our current room were packed and ready to move to the new room the following morning, only for her to then tell us we werent getting another room as promised after we had packed everything up. Our room was on the bottom floor and had an awful draft under the door, so much so i had to put a winter jacket at the base of the door to help keep the draft out. The towel holder/shelf partially fell off the wall so we had to have maintenence come and fix it (which they promptly did). The shower drain is clogged so you get to stand in a good amount of dirty bath water as youre showering. The shower curtain is on the shorter side so water comes out of the bathtub and gets all over the bathroom floor, which has caused the floor to warp. The table in the room was SO wobbly you couldnt move much in fear it would break. The walls are so thin we could CLEARLY hear people's arguments in other rooms throughout our stay, amongst other things. The location of the hotel was good and general cleanliness wasnt awful (outside of cobwebs, and some questionable stains on the carpet). We wont be staying here again.

A typical older motel. The pictures online show a hardwood type floor but our room had very old carpet in it. It felt kind of cold and damp and sticky. The two beds were pushed up against the opposite walls so that you couldn't get around them. There was very little space in between them in the middle. Maybe enough for two people to stand facing each other, but the back of their legs would be touching the beds. The bedding appeared fairly crisp and clean. We weren't bothered by any maids, but our room wasn't cleaned either after being gone from noon to midnight. Also they do not have breakfast other than a grab and go as they described. So you can go up and get a muffin and some orange juice but that's about it. They say they're pet friendly but when I walked in to check in, the girl behind the desk was quick to inform me that all their pet rooms were taken. It didn't appear that the motel was full by any means. It does have an unsupplied kitchenette and one tiny towel for the kitchen. Bathroom was extremely small , but we did have plenty of towels and washcloths. Other occupants were friendly and they appeared to live there. If anybody walks by your room talking or is in the parking lot talking,you will hear them. The girl that works behind the desk is very sweet and very helpful in pointing us to a good breakfast restaurant. As well there is a Starbucks within a few short steps of the motel. $222/night cuz of festival. Ridiculous! Nice ppl but not staying again.

Nice roomy well decorated clean room

It was nice and quiet.

The office/lobby was closed when we arrived, around midnight. Eventually we found a phone on the outside wall, which connected us to someone who called an on-call attendant. The bed was sagging. The lawn was not mowed. Everything inside our room looked tired and dated. Cleanness was questionable.

Could not check us in with service animal even though they state they accept pets. Stood in the lobby for extended time before I was even helped.

The staff was friendly and room was clean.

Lady at the desk RUDE

The staff was amazing! This was the best Extended Stay by far that I have ever stayed in. I would stay again.

The night desk person was wonderful.

Front desk is terrible it depends on which person you get to determine you can stay there or not , I stay there often and always use the same card with no problem,but one particular woman will turn you away saying you have to have a major credit card for the deposit,so I had a friend try to get a room and they weren't asked for the deposit at all and got the room

Terrible customer service. Our dog was well within the limits on the website and they would NOT let us check in. They would not even look at our dog. I paid for the reservation in full in advance and they refused to refund my money.

Great check in and check out. Room was bea

The office/lobby was closed when we arrived, around midnight. Eventually we found a phone on the outside wall, which connected us to someone who called an on-call attendant. The bed was sagging. The lawn was not mowed. Everything inside our room looked tired and dated. Cleanness was questionable.

Love this property, friendly nice staff very helpful and understanding. Tara the manager is awesome.

I love this property!! Very nice area.

It was close to Bowman Field where I was working. I left 4 days early, and didnt get reimbursed?

good place to stay convenient to everything i needed

One of the best hotel stays my son and I had on an across the Country Father/Son Roadtrip. Full nice kitchenette, super spacious and comfy room, great staff, excellent location. I would highly recommend for any type stay for near Louisville.

Convenient great price

Positives: near downtown Louisville; lots of restaurants near by Negatives: 1. Poor TV Signal: either it was very jerky all night, or I had trouble getting any tv signal. 2. When I went to call the front desk about the TV signal, the hotel phone was not even powered on. 3. No reading light on one side of the bed 4. Very poor Grab & Go breakfast

It was great because we were at a previous hotel that wasn't and needed a better place. It was also a great location close to a lot of stores and restaurants. We were so happy that the hotel offered dishes for the room since we stayed for a week. The only thing I didn't like about the stay was getting woke up by the loud cleaning cart going by the rooms at 7 am in the morning. I had the bed next to the window so I could hear it.

This place nailed it for location, location, location. It is easy access to anything you need or anywhere you want to go around Louisville. Make sure you bring everything you need to have functional kitchen or you can rent it from there.

Location is great , room have everything you need , clean,nice mattres

I was hesitant to book this place due to some of the poor reviews, but the price was too attractive not to so we took the gamble! We stayed here during our time in Kentucky while we went to the Bourbon and Beyond music festival and honeslty overall, it was great. Pros: The lady at the front desk (red hair) was super freindly and informative. The price was amazing, we stayed 5 nights. The rooms were ICE cold, which was fantastic because we went during a heat wave. The area felt safe, and overall, quiet. The room qas a good size for just the two of us and came with a full size fridge and stove top. Cons: The room upon arrival was not the cleanest... you could tell it was lightly cleaned but not a job well done. There was some dust around the tv area, a dirty Q-Tip under the bed, and there were strands of hair from a previous guest left in the shower. This was all a quick fix, i always bring my own cleaning supplies when i travel to hotels for my own personal peace of mind, so i just cleaned it all myself anyways and was not a big deal. Just worth a mention. The room itself after i cleaned it was great and overall i am happy we stayed here. I would stay here again forsure! Ps: Alot of reviews mentioned bugs and i did not see any bugs whatsoever. The only issue really was the cleanliness. But like i said , a quick clean yourself and its honestly fine. Well worth the price and the stay! Not a huge deal at all.

Dated facility. The breakfast they advertise is much under rated. No coffee there this morning and only 2 muffins. No one at the front desk. Left room cards on the counter and left

Very good place to stay for an overnight stay. I basically went in slept, and left early the next morning. The room vas very clean which matters most. Had a free breakfast and left. If you’re looking for a good place to sleep this place works, if you’re staying for multiple days it’s a little lacking in comfort items.

Checked in at 1245 am and requested 30 min after 11 am check due to trip to get breakfast(nutrition bar only thing available in office) and was straight told no! Rude, dirty and horrible atttitude don’t recommend stay.

A typical older motel. The pictures online show a hardwood type floor but our room had very old carpet in it. It felt kind of cold and damp and sticky. The two beds were pushed up against the opposite walls so that you couldn't get around them. There was very little space in between them in the middle. Maybe enough for two people to stand facing each other, but the back of their legs would be touching the beds. The bedding appeared fairly crisp and clean. We weren't bothered by any maids, but our room wasn't cleaned either after being gone from noon to midnight. Also they do not have breakfast other than a grab and go as they described. So you can go up and get a muffin and some orange juice but that's about it. They say they're pet friendly but when I walked in to check in, the girl behind the desk was quick to inform me that all their pet rooms were taken. It didn't appear that the motel was full by any means. It does have an unsupplied kitchenette and one tiny towel for the kitchen. Bathroom was extremely small , but we did have plenty of towels and washcloths. Other occupants were friendly and they appeared to live there. If anybody walks by your room talking or is in the parking lot talking,you will hear them. The girl that works behind the desk is very sweet and very helpful in pointing us to a good breakfast restaurant. As well there is a Starbucks within a few short steps of the motel. $222/night cuz of festival. Ridiculous! Nice ppl but not staying again.

I was woke up at 630 in the morning to a person high on meth outside my door. She was freaking out and i had to chase her off myself. It says their is breakfast. But its nothing more than a couple muffins and coffee. And its on a little rack no more than 3 ft tall and 3 ft wide. The shower head was broken. Our key cards constantly stopped working. The food nearby was nice. But i did a short walk to the nearest gas station and there were 2 junkies shooting up heroin with a pile of at least 100 syringes just laying there. Do not recommend.

Poor breakfast, expensive rate for the room and some much humidity.

This property is filthy , there is no breakfast. I decline to go to another room because my room was filthy and the front desk lady refused to check me out even though I gave her the keys to the room and left the property. So she kept my reservation open to charge me for a day I wasn’t in attendance for. Refusing to give Expedia the waiver code but my bank handle it. DONT STAY HERE

I called to make sure my room would still available since I could not check in at 3pm. Guy said to come by MIDNIGHT. By 6pm. My hotel was cancelled and I even contacted virtual chat to make sure I’d still have a room. Leak in the ceiling bathroom so all stuff got wet and damaged for 3 days. Sheets didn’t get changed. Had the same dirty towels for 5 days; after I asked for them to be cleaned abe changed. And breakfast is a grab and go situation. Not worth it. But location was okay.

The front desk attendant was friendly and gave us honest recommendations for food. Our room was fine other than hair still on the shower wall from previous guest and the shower drained slowly.

Positives: near downtown Louisville; lots of restaurants near by Negatives: 1. Poor TV Signal: either it was very jerky all night, or I had trouble getting any tv signal. 2. When I went to call the front desk about the TV signal, the hotel phone was not even powered on. 3. No reading light on one side of the bed 4. Very poor Grab & Go breakfast