Four Points by Sheraton Portland East

We enjoyed our stay. The room was spacious although the bathroom is small. There is also a small bar, concession area and restaurant on site. It was a good location for ghe Gresham area we were visitjng. The bed was comfortable. I would have liked a heavier weight comforter. But still, we slept very well.

View of loud street. Almost no water from bathroom sink. Pools closed. Bar is closed. No breakfast service.

Only one Lady as the waitstaff with a temporary kitchen and bar. She was working so hard to take care of everyone! She deserves a raise!!

not good no TV and nobody much cared.

Not a good area Super poor tv service Poor sound dampening between rooms

The room was clean and staff member who helped us at the reception desk was friendly. Parking lot needs upgrade.

Had to change rooms because the headboard was greasy for some reason. The largest rooms do not sleep 5 as the website says. The pool was not available and under renovation. I did like the breakfast vouchers for Elmer's next door.

The pool was out which was not advertised during a heat wave and several little parts for doors, lights, ect were loose or broken.

Great late night free shuttle from PDX. Wonderful breakfast included!

Wonderful stay. Great conference room.

We turned off the lights and climbed into bed at 10 pm. My husband immediately daid the sheets feel wet. It was a hot day so I thought he was sweating but he said no, I’m feeling wet on the sheets. We turned on lights and there was a giant water stain on the bottom sheet - clearly the mattress had been peed on and a lazy housekeeper put new sheets on anyway. We were able to get a room change but should have e gotten a refund. Worn chairs had duct tape on the arms, carpets were dirty. I spent the rest of the night wondering if there were bedbugs! I was so creeped out. Disgusting.

Clean room, friendly staff

Hotel room was decent and clean. The air in the hotel still smells like cigarettes. Carpet was pretty filthy and old. There is a huge power station right next door. The whole neighborhood has a very sketchy vibe with people doing weird things while we were there.

I like that the rooms are clean and spacious

Super clean, nicely updated, spacious room!

Just kind of a “meh” quality property. The front desk staff weren’t super friendly. The rooms definitely weren’t the cleanest. House keeping came really early and then didn’t come back. Just not my best stay experience.

Dirty and disorganized. Couch had holes in it. Staff are friendly though.

Very clean

This property was terrible. When we showed up to a reserved handicap accessible room, we walked in and the room hadn't even been cleaned. The beds had dirty aheets, the bathroom had dirty towels on the floor, and they wpuldnt even refund our money, because we had used Expedia.

Smelled rotten! Foul smell

We were assigned a room facing a major street. Noisy early in the morning. But everything else was great. Would stay again if given a room not facing the street.

Room was comfortable and quiet.

This was a great stay although I wouldn’t have loved it if I didn’t have family to visit. My only large complaint was that the AC/heating unit made a squealing noise. Of course, I didn’t notice until the middle of our first night and by then, I knew we would only be sleeping there and with family the rest of the time, so it was not a huge deal.

The cost was $263 for a crappy room, dirty/stained carpet. But I did have a lovely view of Highway 84. The hotel bar/restaurant was pathetic. All I wanted was a nice glass of wine after driving eight hours and all I got was a basically run down "Denny's" type restaurant. Y'all really, really let me down on this one.

We enjoyed our stay. The room was spacious although the bathroom is small. There is also a small bar, concession area and restaurant on site. It was a good location for ghe Gresham area we were visitjng. The bed was comfortable. I would have liked a heavier weight comforter. But still, we slept very well.

Super clean, nicely updated, spacious room!

The hotel is on a very busy street, and the street noise is very loud. Lots of racing cars in the middle of the night. And train tracks /train noise.

Property was clean and easy to access from freeway. The room was updated and nice. It’s by a busy road to the traffic was loud at night and in the morning. Breakfast is not included.

Property was clean and staff was kind and helpful the only issue was the walls are not soundproof at all and we could hear the family next door all night.

The room was nice and the bed was comfortable. The heater wasn’t noisy like most hotels.

Clean room, friendly staff

Check in clerk had some difficulty getting the hotel system to integrate with Expedia

Just kind of a “meh” quality property. The front desk staff weren’t super friendly. The rooms definitely weren’t the cleanest. House keeping came really early and then didn’t come back. Just not my best stay experience.

After my reservation online u calles pcer the hotel. To verofied my reservation for 2 rooms. And i formed that i will showep up late nigtj. After 1:00am on 03/01/2025 vecause i wasdrivi ng 5 hours far away and depending on trafic and snow passes. The front desk Lady Mentioned that it will be fine. The only thing I will do, when i arrive push the rigth bottin to request access and i asked the lady to write a note fir rhe nigrh staff to sxpect me. She asseres me rhst she weite rhe note. Then when i am arrive the guy/nigrh shift . Told me that he cancelled my reservation. Vecause i am noe showed up. I told him that i informed the hotel that i will arrive late. He told me thst he can not do anyrhing about and the only thing i have to do another reservation and pay there. I told him thst i was paid fir 2 room why i have to pay again. He told me vecsuse i called your reservation. I told him . That was your mistske in cancelled. I told him to find the note where o informed. And he repited again you have to pay agsin i asked him. That i need to talk with jos superviser. He told me. I will call her and ask. And i was waiting there until 6:00am. And he told me that his superviser told him that i have to pay for thw eooms there because it will be a new reservation. And the supercisor will call the theid party where i did the reservation to give me my miminey back. And now i need hotel.com to help me with this the roblem because i am being charges twice for 2 room i ended paying 4

Very easy checkin and out

Lovely staff, mellow, and clean.

Trying to contact the hotel afterwards is impossible. Don’t answer the phone, no voicemail, don’t answer emails.

Excellent service for check-in counter- Miss Jaylin 👍👍

The front desk people were rude. They would cut you off while i was speaking, were not friendly, and simply look annoyed. I understand they deal with alot of people, but they do not need to have that attitude against everyone, especially when im talking respectfully to them.

Staff was very accommodating

1 night stay for a funeral. Close to facilities and family. Convenient, right off the interstate. Nice room with comfortable bed. Not the nicest neighborhood but it is a suburb of Portland so there really are few nice neighborhoods anymore.

Unsafe surroundings

The hotel was okay. Our family chose this location due to its proximity to an event we were attending. The area is more of an industrial area and there are limited dining options. If we need to stay in this area in the future I would look at other options. Not that there was anything wrong with the stay or the staff it was more the price to stay was comparable to nicer properties nearby.

Very close to the freeway exit, especially convenient for travelers. Nearby access to gas and dining.

We enjoyed our stay. The room was spacious although the bathroom is small. There is also a small bar, concession area and restaurant on site. It was a good location for ghe Gresham area we were visitjng. The bed was comfortable. I would have liked a heavier weight comforter. But still, we slept very well.

Hotel room was decent and clean. The air in the hotel still smells like cigarettes. Carpet was pretty filthy and old. There is a huge power station right next door. The whole neighborhood has a very sketchy vibe with people doing weird things while we were there.

We stay here every time we come to Gresham. It is quiet and Elmers is connected. There are gas stations and small stores within walking district plus the Chocolate Factory is across the street.

Quiet place just off the freeway to pull out and sleep. Just what I needed

Overpriced hotel. We didn’t feel safe at the hotel

The property is off the beaten path in a very quiet area, right next to a phenominal restaurant. The staff is great and super friendly! There is public transportation all over. We rented a car but there are tons of options! We will be back here next time we come to Portland!

We enjoyed our stay. The room was spacious although the bathroom is small. There is also a small bar, concession area and restaurant on site. It was a good location for ghe Gresham area we were visitjng. The bed was comfortable. I would have liked a heavier weight comforter. But still, we slept very well.

No pool no breakfast

View of loud street. Almost no water from bathroom sink. Pools closed. Bar is closed. No breakfast service.

Property was clean and easy to access from freeway. The room was updated and nice. It’s by a busy road to the traffic was loud at night and in the morning. Breakfast is not included.

Pros: Great location right off of the Interstate; connected to restaurant with good food; amazingly friendly and helpful staff Con: beds and pillows were extremely uncomfortable

I booked a suite, I was shocked how small the bed was compared to a good size room(smaller than a queen and I’m 6’3, my legs were dangling). It also felt like it would collapse at any moment it was that bad. My son also felt every spring on the couch could not sleep all night. Avoid at all costs the street side, you will hear every car going down the road, is that noisy! I booked thru Expedia, bought breakfast $15 a person, when I got to the hotel they gave me a restaurant voucher for $10 a person, I ended up paying $35 extra for myself and my wife for a continental breakfast. Overall a really bad experience!

This hotel did the job. We did have a cozy clean bed to sleep in & we were happy with that. A number of small things took away from the experience though- the shower head was broken so we couldn’t get the water hot enough, our ac made a weird noise, the tissue box was soaking wet, they told us quarters were available from the front desk for laundry & then they were out of quarters at said front desk. The young woman at the front desk was pretty uninformed & not too friendly. We chose the option during checkout that included breakfast vouchers & it didn’t show up on their end, idk if that is a Hotel.com problem or the hotel itself but that should be addressed. They did end up giving us the vouchers though & the restaurant next door was delicious. We got the room for a discount last minute, if we would’ve paid full price I’d be disappointed.

Had to change rooms because the headboard was greasy for some reason. The largest rooms do not sleep 5 as the website says. The pool was not available and under renovation. I did like the breakfast vouchers for Elmer's next door.

Great late night free shuttle from PDX. Wonderful breakfast included!

It was just okay—nothing special. It's a middle-of-the-road kind of place and not the safest location. My biggest complaint was that upon booking, they asked if I wanted to pay a little extra to get coupons for breakfast at the local dinner. It wasn't until seeing the menu and the prices that it became clear the coupons were more expensive than what the restaurant charged for meals, and there were no refund offers. It's a little scammy. I would not stay again or recommend it to a friend.