Inn at the Convention Center

No elevator ( I'm disabled), TV would not work, switched rooms to queen ( I booked a king), ice machine broken, room a disaster, ceiling falling through, should I continue? I think not Ill move on form this experience. There's no such thing as you pay what you get for because paying a dollar for this experience would be a complete overcharge. I left a few things in the room that I really needed and returned to the property later today and was completely disrespected by the front front desk gentleman just adding another layer to the notch of absolutely the worst service and property I can ever come across and I will tell you if you guys let anybody else book rooms there you should have to be investigated

Staff was friendly. Elevator was out of service all four days and beyond. Ice machines did not work. Very run down from a year ago. Would stay here every year for the past 10 years for its location and price. ( very good price for the location.) now charges fees that weren’t being charged before.

they were really good to me and my son

Grab the popcorn… Choosing this hotel is based on location or cost alone because it is not worth it. No ice machine on any floor, except one, and it is broken! The drapes didn’t close all the way, so I had to use a hanger with clamps. I discovered that the water tasted like sewage when I was brushing my teeth! Good luck on adjusting the water temperature in the shower! I’ve had to swipe my keys many times before it unlocked to door open! On several occasions, I’d have to go the lobby to reactivate the keys! No coin-operated washer and dryer! No luggage cart! Tub doesn’t appropriately drain! The housekeeping needed sign hung on the door for three days, no service. The pictures do not match the pictures displayed on the website! No coffee service as in depicted in the lobby pictures. Questions or issues are answered with “I’m sorry, I’m new here.”! ONE working elevator! I had to use the third-floor trash can because there were none on the second. Never staying there again!

Property staff overwhelmed by number of guests. Parking lot too small when hotel full. Charges $20 per day for parking but mixed messages for when to pay, if you need a slip for the car, will they tow. Different desk staff provide different answers. Only allowed 1 room key which took 3 trips back to the lobby to work. All appliances unplugged at checkin. Other patrons reported the same. This included heat/ac, cable box, etc. No remote in room when checking in and 4 remotes later and 4 hours later issue finally resolved. Vending machines were empty. Never could get clean towels This hotel was not expecting the surge in guests and it showed.