Name: Best Western Inn at the Rochester Airport
Address: 395 Buell Road, Rochester, New York, USA, Rochester, New York, US
Price range: 92 $–363 $ per night
Rating: 7.63

Was Gäste sagen

Im Best Western Inn am Flughafen Rochester loben Reisende die unschlagbare Nähe zum Flughafen, den Shuttle-Service und das günstige Park-and-Fly-Angebot. Allerdings berichten sie von gemischten Erfahrungen bezüglich Sauberkeit, veralteten Zimmern und der Reaktionsfreudigkeit des Personals, sowie gelegentlichen Wartungsproblemen und Fluglärm.

Viele Gäste empfinden die Betten als bequem und den Check-in als hilfreich, während andere unbeaufsichtigte Rezeptionen, nicht abgehobene Telefone oder Verwirrung bezüglich Reservierungen und Gebühren beschreiben. Das Feedback zum Frühstück ist sehr unterschiedlich – von zufriedenstellenden Waffeln und einem frühen To-Go-Angebot bis hin zu begrenzter Auswahl oder späterem Beginn. Die industrielle Umgebung bietet nur wenige Möglichkeiten zum Essen, und einige Reisende empfinden die Gegend als unscheinbar. Erwarten Sie einen einfachen, auf den Flughafen ausgerichteten Aufenthalt.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Der Flughafen-Shuttle und das Park-and-Fly-Angebot sind starke Punkte, wobei Renovierungen erwähnt werden. Allerdings weisen Gemeinschaftsbereiche und Geräte (Verkaufs-/Eismaschine) Gebrauchsspuren auf und der Shuttle-Van kann abgenutzt wirken. Einige Gäste berichteten von fehlender Wäscheeinrichtung vor Ort und bestätigten, dass es keinen Pool gibt.

Reinigung

Die Berichte sind geteilt: Viele beschreiben saubere Zimmer und ordentliche Räume, während andere Gerüche, Haare oder Flecken in den Badezimmern und der Bettwäsche sowie schlecht geleerte Mülleimer bemängeln. Die Konsistenz der Reinigung scheint unregelmäßig zu sein.

Zimmer

Die Zimmer sind klein und veraltet mit grundlegender Ausstattung. Mehrere erwähnen begrenzte Steckdosen, laute Klimaanlagen und gelegentlich defekte Fernseher. Die Betten sind für viele bequem, aber Fluglärm und kompakte Badezimmer sind üblich.

Dienstleistung

Das Personal wird häufig als freundlich und hilfsbereit beschrieben. Gäste berichten jedoch auch von unbeaufsichtigten Rezeptionen, nicht abgehobenen Telefonen, Personalmangel beim Shuttle/an der Rezeption, Fehlern bei Reservierungen oder Rechnungen sowie gelegentlich von einem unhöflichen Fahrer.

Ähnliche Gästebewertungen

2

Milford

22. Sept. 2024

·

Aufenthalt am 1 Nacht

There was no one at the front desk for 1 hour at 8 pm.I called main number customer service. She was at a loss and couldnt find anyone to help me. I was alone and scared and crying ....it ruined my trip . I will never stay at a Best Western again

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6

Dorothy

2. Jan. 2025

·

Aufenthalt am 1 Nacht

the owner said he would take us to airport and pick us up when we come back. called office twice no answer. we lucked out there were two cabs outside the airport. they drove us to hotel ,the manager was there I went inside and ask him why he didn't answer the phone, I called twice. He said he we helping someone. When I called the hotel it ran so long Igot the 800 # service they apologized and couldn't help us. That when we took the cabs.

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2

Indhira

21. Okt. 2024

·

Aufenthalt am 2 Nächte

When arrived to check in after 5.5 hrs drive with 2 children they said that my reservation was cancelled stating that my card was rejected which was not true. Stated that they contact me by phone, not true, that they sent me an email which was not true. I checked my emails and no notification was received however I received it a few minutes after I was there at 10:51pm. I called Expedia where i did the reservation and they also never received cancellation and didn’t see any issues with my card. They told the same thing to another elderly couple whom they also picked up at the airport with the same story. They didn’t have any other room available and the whole Rochester area was completely full. I called along with the help of another hotel we tried to call over 20 hotels within and around the area and everything was booked. We had to sleep in our car for that night. This hotel only had one person serving as the reception, driver, everything. This has been the worst experience.

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10

Bhaskar

14. Mai 2025

·

Aufenthalt am 1 Nacht

The property is currently under renovation. Excellent staff and services—I would like to mention the hotel's GM, Shri. Shri ensured that any issues were followed up on and addressed to the guest's satisfaction. We will stay when we visit Rochester in the future.

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4

George

2. Mai 2025

·

Aufenthalt am 2 Nächte

The staff is not very available - when I called from the airport for the shuttle no one answered - fortunately I met two other traveler headed there who did get thru but waited a very long time. And once I was locked out of my room and no one was at the desk - it too at least 15 minutes for someone to show up to reactivate my card even though the sign siad "be back in a moment"

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8

Kristin

21. Okt. 2025

·

Aufenthalt am 1 Nacht

Overall it was okay for our one-night stay. The two different people we saw at the front desk were both on the phone taking personal calls for extended periods of time and seemed like they could not be bothered. Check-in is regularly 3pm and a room was not ready until 2:45, even with paying an early check-in fee. Parking was included and easy. The bed was comfortable and the noise from the nearby planes was not that bad since I had a sound machine for sleeping. The hotel was fine, it was really the service that was lacking.

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10

Kevin

15. Aug. 2025

·

Aufenthalt am 1 Nacht

Great staff and assistance! Thank you

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4

Jessica

25. Nov. 2025

·

Aufenthalt am 1 Nacht

Choose this hotel because it was close to the airport annd had a free shuttle and we just needed a place close for a late arriving flight. My husband had called ahead to make sure the shuttle was available at the time our flight was arriving and we were told it is a 24hr shuttle service. I was traveling with my sister and my 11 year old daughter. When we arrived, no one was answering the phone at the hotel so we could request a shuttle from the airport. After about 20 mins of trying to call and talking to reps at the call center who were also not able to get ahold of the hotel staff,?we were about to order an uber instead as it was late and I had my daughter with me. Finally my husband who was back home was able to get them on the phone to request a pick up by the shuttle. When the shuttle driver arrived he complained about having to pick us up and told us it was his last day because he didn’t want to work anymore because he was 76. We tried to be polite and congratulate him on his retirement but he was very rude and seemed irritated by everything ( that we didn’t have luggage, when I misunderstanding a question he asked, etc) It made for a very uncomfortable ride. The person the person at the front desk was talking to someone in his earbud the whole time he checked us in so I couldn’t tell if he was talking to me or the person on the phone. The room was as expected and the people in the the morning were friendly unfortunately I would not recommend this place.

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2

kathy

5. Sept. 2025

·

Aufenthalt am 1 Nacht

check-in confusion between Best Western info and expedia info, as if there had not been any communication between the inn and expedia. one had our group for one room - while expedia had us correctly as 2 rooms. Luckily, a second room was available also, the first room we were assigned had an unmade bed! the inn did assign us a new room within a few minutes

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2

Faiza

5. Aug. 2023

·

Aufenthalt am 2 Nächte

I had to wait for a half hour at midnight to get someone to check me in. Even calling - no one assisted me. Even worse was when someone came finally- they didn’t even apologize. And actually made the mistake excuse that they normally don’t work this shift but saw me standing whixh is why he came in to help. I’m appalled at this whole experience after a late night flight. And would never recommend anyone stay here

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Direkt gegenüber dem Flughafen, was frühe Flüge und Transfers erleichtert. Die Gegend ist industriell mit begrenzten Essensmöglichkeiten und gelegentlichem Fluglärm.

Gastronomie

Die Qualität und Verfügbarkeit des Frühstücks sind uneinheitlich – einige genießen Waffeln und eine ausreichende Auswahl, während andere es begrenzt, nicht frühzeitig fertig oder schlecht bestückt finden. Es gibt kein vollwertiges Restaurant vor Ort.

Monat	Durchschnittspreis
Januar	91 $
Februar	92 $
März	101 $
April	109 $
Mai	174 $
Juni	140 $
Juli	115 $
September	104 $
Oktober	118 $
November	96 $
Dezember	89 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $101	15 $92	16 $92	17 $100	18 $93	19 $109
20 $108	21 $108	22 $119	23 $109	24 $119	25 $167	26 $167
27 $118	28 $119	29 $119	30 $119

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $119	2 $363	3 $176
4 $111	5 $128	6 $111	7 $119	8 $121	9 $183	10 $182
11 $120	12 $121	13 $120	14 $122	15 $119	16 $191	17 $182
18 $119	19 $119	20 $119	21 $119	22 $119	23 $163	24 $164
25 $109	26 $119	27 $119	28 $119	29 $119	30 $121	31 $119

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Suite, 1 King-Bett, Nichtraucher, Kühlschrank (with Sofabed)

Standardzimmer, 1 King-Bett, barrierefrei, Kühlschrank

Executive-Zimmer, 1 King-Bett, Nichtraucher, Kühlschrank (Living Room;with Sofabed)

Standardzimmer, 2 Doppelbetten, Nichtraucher, Kühlschrank (Larger Room)

Standardzimmer, 2 Doppelbetten, Nichtraucher, Kühlschrank

Standardzimmer, 2 Queen-Betten, Nichtraucher, Kühlschrank

Suite, 2 Doppelbetten, Nichtraucher, Kühlschrank (with Sofabed)

Standardzimmer, 1 King-Bett, Nichtraucher, Kühlschrank

Gästebewertungen

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Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Kaution

Gut zu wissen

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