TownePlace Suites by Marriott Suffolk Chesapeake

Bad. Charge extra fee $27.54 on my credit card without my knowledge or consent. One lady at the front desk said for the car parking. I called back next day the other guy said for 1 night stay

Didn't really clean the room while we stayed. They only took our trash once. The shampoo & body wash bottles were completely empty when we arrived. The kitchen was very convenient & stocked with the basics. The pool wasn't overly chlorinated, which was nice! The continental breakfast was always good. They almost never had the same thing twice. Overall, we had a pleasant stay, just wish our room was vacuumed & our trash was taken out.

Worst Marriott hotel experience ever! The noise started at 4:30 a.m. each day to 6:30 a.m. Cabinets slamming, shelves slamming...all sounds emanated from the downstairs area. We stayed nearly a WEEK and they NEVER cleaned the room! They are using "pandemic rules" that they "spot clean the room." We checked in on a Saturday and they stated the room would be cleaned on Monday. They didn't touch the room. There was tons of dust on top of the computer desk and behind the night stands. It was truly disgusting. Spring cleaning apparently isn't on the mind of this MARRIOTT branded hotel! It took them 2 days to clean a cranberry juice spill in the main hallway. The room had little micro bugs (looked like some sort of mosquito) in it. The air vents on the HVAC were dirty and the carpet was dirty. The carpet had not been cleaned of a pet crap stain. It is amazing to me that this property can keep the "MARRIOTT" branding when it is being so poorly managed. Truly pathetic. No daily maintenance on the swimming pool area. We have stayed at Marriott Hotels for 25 years. NO MORE! That's it. This hotel is epitomizing the MARRIOTT HOTEL BRAND'S "RACE TO THE BOTTOM." CONGRATULATIONS !!!!!!! We have stayed at MOTEL 6 chain hotels and ECONO LODGE hotels that were CLEANER than this property!!!!!

Nice hotel. Beds were comfortable, and kitchenette in room is a plus. Hotel and parking lot was very clean. Nice outside pool area. Most restaurants are close, but not walking distance close. (Maybe a 5-10 min drive). Staff was great. Breakfast was ok, had hot and cold choices but only a few things to choose from.

Our stay was okay. We did encounter the door to the outside repeatly being propped open on the first floor allowing anyone to enter the hotel. This made us feel a bit unsafe. We will not stay here again when we visit our family.

Clean, comfortable bed, oven, tall refrigerator, nice staff and peaceful.

This place was a tucked away pleasant surprise! It was cozy, clean, full of space and just about everything you could think of wanting in a room from the hair dryer to the dirty clothes basket. Although the room itself wasn’t very large it was so well arranged and so much cabinet and closet space that you really lack nothing. The staff were so nice and friendly I will definitely revisit this place again! And although they allow animals at this property I didn’t smell or see animals and the floors and surfaces at this place were very clean!

Didn't really clean the room while we stayed. They only took our trash once. The shampoo & body wash bottles were completely empty when we arrived. The kitchen was very convenient & stocked with the basics. The pool wasn't overly chlorinated, which was nice! The continental breakfast was always good. They almost never had the same thing twice. Overall, we had a pleasant stay, just wish our room was vacuumed & our trash was taken out.

My stay was great a this facility and everything was clean

Room was awesome. Super clean. Staff way too kind and nice. Quiet. Comfty beds.

The property was clean and quiet nice relaxing stay

Worst Marriott hotel experience ever! The noise started at 4:30 a.m. each day to 6:30 a.m. Cabinets slamming, shelves slamming...all sounds emanated from the downstairs area. We stayed nearly a WEEK and they NEVER cleaned the room! They are using "pandemic rules" that they "spot clean the room." We checked in on a Saturday and they stated the room would be cleaned on Monday. They didn't touch the room. There was tons of dust on top of the computer desk and behind the night stands. It was truly disgusting. Spring cleaning apparently isn't on the mind of this MARRIOTT branded hotel! It took them 2 days to clean a cranberry juice spill in the main hallway. The room had little micro bugs (looked like some sort of mosquito) in it. The air vents on the HVAC were dirty and the carpet was dirty. The carpet had not been cleaned of a pet crap stain. It is amazing to me that this property can keep the "MARRIOTT" branding when it is being so poorly managed. Truly pathetic. No daily maintenance on the swimming pool area. We have stayed at Marriott Hotels for 25 years. NO MORE! That's it. This hotel is epitomizing the MARRIOTT HOTEL BRAND'S "RACE TO THE BOTTOM." CONGRATULATIONS !!!!!!! We have stayed at MOTEL 6 chain hotels and ECONO LODGE hotels that were CLEANER than this property!!!!!

The property is clean and smell great

Staff was very nice property was clean and had a nice scent room was great large spacious would stay again

exceptionally clean and the staff was very helpful

The lady at the front desk was wonderful to deal with. She got us checked in quickly and was very friendly and helpful with making our stay pleasant. The room was very nice and the amenities were an added bonus. Would definitely stay there again.

Clean, comfortable bed, oven, tall refrigerator, nice staff and peaceful.

This place was a tucked away pleasant surprise! It was cozy, clean, full of space and just about everything you could think of wanting in a room from the hair dryer to the dirty clothes basket. Although the room itself wasn’t very large it was so well arranged and so much cabinet and closet space that you really lack nothing. The staff were so nice and friendly I will definitely revisit this place again! And although they allow animals at this property I didn’t smell or see animals and the floors and surfaces at this place were very clean!

Overall, my stay was nice and clean. It is a very busy hotel especially on the weekends. The walls are super thin, and you will definitely hear your neighbors. If you want some quiet time, then ask to be in a room away from others.

We arrived at 7:30 pm after a very long day and missing entrance. Few things about person who checked us in. I asked if my Marriott rewards number was in computer. He said yes. Asked again. It wasn’t. I gave it to him. Misunderstanding of 20.00 incidental fee. Thought it was given and if not used returned to us. He explained incorrectly. Last thing. I ordered King Size bed, I thought. Bed was not and it was very high. My husband had to help me get into it as I’m short. Otherwise room was very nice as was everything else.

Room was awesome. Super clean. Staff way too kind and nice. Quiet. Comfty beds.

Worst Marriott hotel experience ever! The noise started at 4:30 a.m. each day to 6:30 a.m. Cabinets slamming, shelves slamming...all sounds emanated from the downstairs area. We stayed nearly a WEEK and they NEVER cleaned the room! They are using "pandemic rules" that they "spot clean the room." We checked in on a Saturday and they stated the room would be cleaned on Monday. They didn't touch the room. There was tons of dust on top of the computer desk and behind the night stands. It was truly disgusting. Spring cleaning apparently isn't on the mind of this MARRIOTT branded hotel! It took them 2 days to clean a cranberry juice spill in the main hallway. The room had little micro bugs (looked like some sort of mosquito) in it. The air vents on the HVAC were dirty and the carpet was dirty. The carpet had not been cleaned of a pet crap stain. It is amazing to me that this property can keep the "MARRIOTT" branding when it is being so poorly managed. Truly pathetic. No daily maintenance on the swimming pool area. We have stayed at Marriott Hotels for 25 years. NO MORE! That's it. This hotel is epitomizing the MARRIOTT HOTEL BRAND'S "RACE TO THE BOTTOM." CONGRATULATIONS !!!!!!! We have stayed at MOTEL 6 chain hotels and ECONO LODGE hotels that were CLEANER than this property!!!!!

Nice hotel. Beds were comfortable, and kitchenette in room is a plus. Hotel and parking lot was very clean. Nice outside pool area. Most restaurants are close, but not walking distance close. (Maybe a 5-10 min drive). Staff was great. Breakfast was ok, had hot and cold choices but only a few things to choose from.

Staff was very nice property was clean and had a nice scent room was great large spacious would stay again

Really enjoyed my stay. Bed was extremely comfortable a

The lady at the front desk was wonderful to deal with. She got us checked in quickly and was very friendly and helpful with making our stay pleasant. The room was very nice and the amenities were an added bonus. Would definitely stay there again.

Bad. Charge extra fee $27.54 on my credit card without my knowledge or consent. One lady at the front desk said for the car parking. I called back next day the other guy said for 1 night stay

The Hotel was nice but the true gem is the staff. They treated us like family. I was blown away how nice the staff was during our stay. They knew my family names and gave great recommendations for activities in the area. Bases on my experience, I would definitely stay there again.

We arrived at 7:30 pm after a very long day and missing entrance. Few things about person who checked us in. I asked if my Marriott rewards number was in computer. He said yes. Asked again. It wasn’t. I gave it to him. Misunderstanding of 20.00 incidental fee. Thought it was given and if not used returned to us. He explained incorrectly. Last thing. I ordered King Size bed, I thought. Bed was not and it was very high. My husband had to help me get into it as I’m short. Otherwise room was very nice as was everything else.

Nice hotel, great location for the event I attended and great customer service

Front desk host was SO patient and friendly and helpful.

Very nice people.

I would like to personally thank Katrina for taking care of my reservation for my Grandparents! She made sure that they received a handicap accessible room that made them comfortable! My Grandmother said “It feels like being on a honeymoon!” Thank you all!

They overbooked and canceled my two bedroom reservation when I arrived off of my flight. Putting us in a very bad situation as we were traveling with an elderly parent. They lied by contradicting in a cancellation letter that it was because of water damage. They offered no concession or refund or help in recovering our costs. They suggested Another hotel that was less than desirable, half the price, and not in the location we needed close to the Bickford assisted living facility that was in walking distance. We would have visited on a different day had we known ahead of time. They literally ruined our trip. The GM was no where to be found. The gal helping did not go the extra mile and was matter of fact about our displacement. But instead mentioned they were so full and overbooked from an apparent military convention. Yes Marriott put their profit over their people.

Staff was excellent

Great location and value.

Friendly staff. Nice quiet location.

Very nice location, areas were kept clean, staff was very nice will revisit again

This is our 5th time staying at TownePlace. Great professional staff and location is great.

Nice hotel, great location for the event I attended and great customer service

The front desk staff were friendly and the property was close to shopping and eateries.

Nice hotel. Beds were comfortable, and kitchenette in room is a plus. Hotel and parking lot was very clean. Nice outside pool area. Most restaurants are close, but not walking distance close. (Maybe a 5-10 min drive). Staff was great. Breakfast was ok, had hot and cold choices but only a few things to choose from.

Awesome place for business or restaurant nice and quiet and lots of nearby places to eat….

our one night stay was great. The employees were very friendly and helpful. Very nice quiet area, just off the main roads.... Room and bed was perfect.

The accommodations were fine, but the breakfast was less than appealing. The croissants were consistently hard, and the pans containing the food (in particular the handles) were consistently not clean.

Didn't really clean the room while we stayed. They only took our trash once. The shampoo & body wash bottles were completely empty when we arrived. The kitchen was very convenient & stocked with the basics. The pool wasn't overly chlorinated, which was nice! The continental breakfast was always good. They almost never had the same thing twice. Overall, we had a pleasant stay, just wish our room was vacuumed & our trash was taken out.

Nice hotel. Beds were comfortable, and kitchenette in room is a plus. Hotel and parking lot was very clean. Nice outside pool area. Most restaurants are close, but not walking distance close. (Maybe a 5-10 min drive). Staff was great. Breakfast was ok, had hot and cold choices but only a few things to choose from.