The Old Palace Lodge

Terrible! Curtains all closed downstairs. No food or drinks available. Only 2 bulbs working in the bathroom and 1 was flashing on and off. The shower head was broken and only two out of the 20 parts filtering water were working. The temperature outside was 25 degrees yet the hotel still had the heating piping out and it was a ridiculous temperature inside the hotel itself. It was impossible to sleep. The hotel was housing immigrants and they were cooking food for themselves inside the hotel. It was a terrible experience and would never visit again!

Building and gardens were lovely. However, our room was absolutely boiling hot and when staying with an infant, made us very uncomfortable. There was no fan provided, the windows barely opened and to cool my son down, we had to put his travel cot into a bathroom. The lifts were out of use and no ground floor rooms were available, despite us making it clear we had an infant on the booking and would need a pram. The corridors were very narrow and when making our way to our room, it was very difficult with an infant, all the bags and other people having to all use one staircase. My partner was certain he saw breakfast included in the price, but no mention at the hotel either.

Ample free parking, Good value room and breakfast. Friendly staff. Will book again.

No bar, no restaurant, lift doesn’t work and full of families living in the rooms. Staff were really nice and the room was actually nice but it’s not a hotel. 90% occupied by people living in the rooms whilst awaiting being housed elsewhere. That’s fine but should not be advertised as a hotel on hotels.com!

Room size was good and clean but pretty dated. No electric points nor light switch near bed. Electric points were in odd places. Drawers in room instead of desk to sit at. Bed was comfortable enough but walls pretty thin - could here music and snoring from rooms next to me. Walk to room was pretty long and lifts out of order. Made for a tiring trip from car to room with baggage. Staff were warm and friendly.

The room was clean but looked tired. Had a nice feel about the place. Found the staff very friendly and helpful. The shops are all nearby. The only downside was the lift was not working.

Very helpful Receptionist, Kylie. Room excellent with comfy bed and TV and coffee making facilities. Parking good and close to several major Supermarkets and shops. Highly recommend

Very pleasant, recently renovated hotel in a quiet location in Dunstable. Rooms were clean and comfortable, bathroom was great. Only downside (for a recent reno) - no USBs in the room. Almost everyone carries a USB rechargeable device these days, and it's remit of hotel not to provide USB ports, and require us to carry an adaptor. Also, my room had no bedside lights whatsoever and no way to turn off the room light from the bed. Currently no food or drink on site. Though there are walkable options.

I was concerned after reading reviews however I didn't need to be. There was a large car park with ample parking. The reception was nice and welcoming and the receptionist very friendly. We were on the second floor which we took the lift to. The corridors were clean and smelt fresh our room was a quadruple room for the 3 of us, it was adequate, clean, smelt fresh and the beds were comfortable. We had kettle with tea and coffee provided, the bathroom had small bottles of shampoo and body wash provided. Breakfast was included it was continental style with plenty of pastries, croissants, toast yoghurt fruit and cereal tea coffee, chocolate and fruit juice were also provided. It was also very quiet and we didn't encounter any children. This hotel isn't posh or upmarket but it's clean comfortable and a nice place to stay. Also easy walking distance from the town, we attended a show at the theatre and it was very convenient. Wouldn't hesitate to stay here again.

After many years of staying at this hotel, what the website fails to tell you and did not know until after we had booked there is no restaurant or bar anymore for reasons that became obvious on arrival. Very disappointing and will not be using again

Can honestly say this was one of the grimmest hotels? I’ve had the misfortune to stay in in a long time. Despite apparently being a four star hotel, what they don’t tell you is this hotel appears to be a migrant hotel which also allows paying guests. Both the restaurant and bar are permanently shut, everywhere you go all you hear is screaming children, rubbish thrown everywhere, facilities all closed and the externals haven’t been cleaned in a long time. Our room not only had a waterfall shower that didn’t work, but the makeshift showerhead that was fitted was both broken and didn’t allow the mixing of cold and hot and therefore it was either freezing or scolding and no in between. The toilet you had to flush six times to get it working. The room was so hot that we literally couldn’t sleep in it and ended up having to spend time sitting in our car outside with the air-conditioning on just a cool back down. When we got into the room, there was one towel between the two of us when we asked for another towel we got the smallest bath towel possible which has stain stains on it, there was a very poor fan in the room however all the plug sockets were so badly positioned. We ended up having to move the bed so that we could actually get some air from this fan. Upon moving the bed we found half a packet of nuts left across the floor that hadn’t been cleaned and dust that I’ve been there for ages. This hotel is at best a two star and is an absolute lie that it’s a four. Avoid!!

We got there and it was very welcoming and was upgraded, however the room that we was upgraded to was very dirty, and run down, I can’t imagine what the standard rooms are like. Stains on the bed and pubes in the shower. No shower gel even after we asked. The was soap but it was grime, it is also housing refugees. Which is fine however there was a lot.

I know we have had a heat wave but room was so hot i barely slept. The windows barely open. The fan was just blowing warm air around. Also am not sure but felt they are now using hotel for single mums. Although not a problem as i was there once. But i feel people should be aware if this is the case. Didnt have a problem with this as was hardly there. I had clumps of hair over our carpet not mine i hasten to add. Was disappointed as have stayed here before a few years ago but has gone downhill

Room was dirty with toe nail clippings across the floor. Cabinets in the room were broken. No fan or air conditioning Website stated there was a gym and well maintained garden area. No gym and the garden was completely run down. Windows in the hotel were covered with sheets. Dark and smelly.

Arrived to a beautiful setting. However, room 1 had dirty sheets (blood found on duvet). No towels. 1 worn pillow each. Room badly dated. Moved to a family room. Again, 1 pillow each. Hand towels only. 3rd floor, lift broken. Honestly a poor place to stay. Apart from a comfortable bed this place is awful!

Great staff, clean and cozy room. Excellent continental breakfast included for only£48,bargain.

Looked nothing like the pictures at all. Dark and dingy. Families living in the rooms with toys and nappies all over the windowsill. No lights on at all. Smelt very bad. Couldn’t stay. We left within ten minutes. The room is completely different to the pictures

Smelly rooms. Poor dirty bathrooms. Only good thing was the linen. Slept comfortably

I was concerned after reading reviews however I didn't need to be. There was a large car park with ample parking. The reception was nice and welcoming and the receptionist very friendly. We were on the second floor which we took the lift to. The corridors were clean and smelt fresh our room was a quadruple room for the 3 of us, it was adequate, clean, smelt fresh and the beds were comfortable. We had kettle with tea and coffee provided, the bathroom had small bottles of shampoo and body wash provided. Breakfast was included it was continental style with plenty of pastries, croissants, toast yoghurt fruit and cereal tea coffee, chocolate and fruit juice were also provided. It was also very quiet and we didn't encounter any children. This hotel isn't posh or upmarket but it's clean comfortable and a nice place to stay. Also easy walking distance from the town, we attended a show at the theatre and it was very convenient. Wouldn't hesitate to stay here again.

Dirty and Smelly.

Very nice old building I booked an upgraded room , it was super clean and had air con the shower was a rain style and it was massive , the bed was comfy and the tv was big .. although there is no food or drinks available you can literally walk round the corner to Dunstable Main Street and eat and drink what ever you want

Parking good and nice welcome. Downstairs area very cosy and inviting. Room TV didn't work so moved to another. Decor in rooms tired and dated and sink in room cracked, so does need quite a bit of TLC, but everything clean and bed comfortable. Also breakfast staff very helpful with obtaining something gluten free for my daughter. The continental breakfast was enough. Overall good for what we paid.

Building and gardens were lovely. However, our room was absolutely boiling hot and when staying with an infant, made us very uncomfortable. There was no fan provided, the windows barely opened and to cool my son down, we had to put his travel cot into a bathroom. The lifts were out of use and no ground floor rooms were available, despite us making it clear we had an infant on the booking and would need a pram. The corridors were very narrow and when making our way to our room, it was very difficult with an infant, all the bags and other people having to all use one staircase. My partner was certain he saw breakfast included in the price, but no mention at the hotel either.

I know we have had a heat wave but room was so hot i barely slept. The windows barely open. The fan was just blowing warm air around. Also am not sure but felt they are now using hotel for single mums. Although not a problem as i was there once. But i feel people should be aware if this is the case. Didnt have a problem with this as was hardly there. I had clumps of hair over our carpet not mine i hasten to add. Was disappointed as have stayed here before a few years ago but has gone downhill

Very limited choice in the bar , no hot chocolate, no jack Daniels, no lemonade!!! And no sleep because of noisy people on the floor above us and creaking floorboards

The room stank of thick smoke, I was placed on the top floor despite having lots of bags. The front gate was locked so I had to walk through the dark car park to get access to the building

Stayed four nights. Two of those were interrupted by noise next door. Walls are very thin and it doesn't help that TV is mounted onto party wall. No air conditioning, slow or intermittent internet, soap not replenished for two days. An endless walk to the car park and exit. The room was big though.

Room size was good and clean but pretty dated. No electric points nor light switch near bed. Electric points were in odd places. Drawers in room instead of desk to sit at. Bed was comfortable enough but walls pretty thin - could here music and snoring from rooms next to me. Walk to room was pretty long and lifts out of order. Made for a tiring trip from car to room with baggage. Staff were warm and friendly.

Stayed in a refurbished room: large and quiet.

Very pleasant, recently renovated hotel in a quiet location in Dunstable. Rooms were clean and comfortable, bathroom was great. Only downside (for a recent reno) - no USBs in the room. Almost everyone carries a USB rechargeable device these days, and it's remit of hotel not to provide USB ports, and require us to carry an adaptor. Also, my room had no bedside lights whatsoever and no way to turn off the room light from the bed. Currently no food or drink on site. Though there are walkable options.

Room smelt of BO Front desk unmanned No hot water for tea at breakfast Very little pastries laid out

Parking good and nice welcome. Downstairs area very cosy and inviting. Room TV didn't work so moved to another. Decor in rooms tired and dated and sink in room cracked, so does need quite a bit of TLC, but everything clean and bed comfortable. Also breakfast staff very helpful with obtaining something gluten free for my daughter. The continental breakfast was enough. Overall good for what we paid.

Ample free parking, Good value room and breakfast. Friendly staff. Will book again.

Someone walked in my room whilst I was asleep when I shouted they walked out left the light on kids we’re running around the corridor all the time making loads of noise and when I checked out early they didn’t even care the staff

Great staff, clean and cozy room. Excellent continental breakfast included for only£48,bargain.

Nice property - it was unfortunate that due to the major cancellations at Luton airport there was a long wait for check-in but this was, I imagine, exceptional. Nice small hotel, friendly staff and good choice for breakfast.

Generally clean tidy and very very helpful and friendly

The room was clean but looked tired. Had a nice feel about the place. Found the staff very friendly and helpful. The shops are all nearby. The only downside was the lift was not working.

Very helpful Receptionist, Kylie. Room excellent with comfy bed and TV and coffee making facilities. Parking good and close to several major Supermarkets and shops. Highly recommend

Clean room, excellent for price. The receptionist on duty late afternoon on the 5th November and the morning of 6th November was very friendly, helpful and always had a smile.

Very nice old building I booked an upgraded room , it was super clean and had air con the shower was a rain style and it was massive , the bed was comfy and the tv was big .. although there is no food or drinks available you can literally walk round the corner to Dunstable Main Street and eat and drink what ever you want

Easy access to Town, pubs and restaurants. Convenient for visiting family and meeting up with friends.

Ample free parking, Good value room and breakfast. Friendly staff. Will book again.

Nice hotel with good amenities. Easy trip to the airport . Would stay again

Convenient for where I wanted to be. The bed was not very comfortable.

The room stank of thick smoke, I was placed on the top floor despite having lots of bags. The front gate was locked so I had to walk through the dark car park to get access to the building

Nice and quite area, the entrance of the property is a bit dodgy cos the front door on the street isn’t open , but rest was all good . The mattress was absolutely comfortable. Large room with large bathroom . Lovely stay.

The room was clean but looked tired. Had a nice feel about the place. Found the staff very friendly and helpful. The shops are all nearby. The only downside was the lift was not working.

Very helpful Receptionist, Kylie. Room excellent with comfy bed and TV and coffee making facilities. Parking good and close to several major Supermarkets and shops. Highly recommend

I was concerned after reading reviews however I didn't need to be. There was a large car park with ample parking. The reception was nice and welcoming and the receptionist very friendly. We were on the second floor which we took the lift to. The corridors were clean and smelt fresh our room was a quadruple room for the 3 of us, it was adequate, clean, smelt fresh and the beds were comfortable. We had kettle with tea and coffee provided, the bathroom had small bottles of shampoo and body wash provided. Breakfast was included it was continental style with plenty of pastries, croissants, toast yoghurt fruit and cereal tea coffee, chocolate and fruit juice were also provided. It was also very quiet and we didn't encounter any children. This hotel isn't posh or upmarket but it's clean comfortable and a nice place to stay. Also easy walking distance from the town, we attended a show at the theatre and it was very convenient. Wouldn't hesitate to stay here again.

We had 2 rooms. One was OK, the other was appauling! No furniture, useless shower and not clean. Add on no food or drink facility worth giving a miss until they restore this once great hotel back to a standard expected.

No food or drinks available at all including nothing for breakfast, table in room but no chairs to go round it, no soap in the bathroom

Terrible! Curtains all closed downstairs. No food or drinks available. Only 2 bulbs working in the bathroom and 1 was flashing on and off. The shower head was broken and only two out of the 20 parts filtering water were working. The temperature outside was 25 degrees yet the hotel still had the heating piping out and it was a ridiculous temperature inside the hotel itself. It was impossible to sleep. The hotel was housing immigrants and they were cooking food for themselves inside the hotel. It was a terrible experience and would never visit again!

No bar, no restaurant, lift doesn’t work and full of families living in the rooms. Staff were really nice and the room was actually nice but it’s not a hotel. 90% occupied by people living in the rooms whilst awaiting being housed elsewhere. That’s fine but should not be advertised as a hotel on hotels.com!

Great staff and comfortable bed, breakfast good , free parking

Great staff, clean and cozy room. Excellent continental breakfast included for only£48,bargain.

Very pleasant, recently renovated hotel in a quiet location in Dunstable. Rooms were clean and comfortable, bathroom was great. Only downside (for a recent reno) - no USBs in the room. Almost everyone carries a USB rechargeable device these days, and it's remit of hotel not to provide USB ports, and require us to carry an adaptor. Also, my room had no bedside lights whatsoever and no way to turn off the room light from the bed. Currently no food or drink on site. Though there are walkable options.

I was concerned after reading reviews however I didn't need to be. There was a large car park with ample parking. The reception was nice and welcoming and the receptionist very friendly. We were on the second floor which we took the lift to. The corridors were clean and smelt fresh our room was a quadruple room for the 3 of us, it was adequate, clean, smelt fresh and the beds were comfortable. We had kettle with tea and coffee provided, the bathroom had small bottles of shampoo and body wash provided. Breakfast was included it was continental style with plenty of pastries, croissants, toast yoghurt fruit and cereal tea coffee, chocolate and fruit juice were also provided. It was also very quiet and we didn't encounter any children. This hotel isn't posh or upmarket but it's clean comfortable and a nice place to stay. Also easy walking distance from the town, we attended a show at the theatre and it was very convenient. Wouldn't hesitate to stay here again.

Great place to stay in Dunstable. The room was spacious and clean. Good English breakfast.

After many years of staying at this hotel, what the website fails to tell you and did not know until after we had booked there is no restaurant or bar anymore for reasons that became obvious on arrival. Very disappointing and will not be using again