Heartland Ambassador Hotel Hamilton

Good secure parking. Rooms clean and good AC. Kitchen missing coking top, pots and pans overall in poor state and old.

Spa is awesome. Handy location to town, pak n sav and restaurants across the road.

The swimming pool was great, spa was ok as water looked dirty, spacious rooms, good view from balconies. Things to improve i think could be having an exhaust fan in the bathroom.. and phone charging options.

great place to stay with young family. Fully fenced pool good to cool off in

Heartland was central to everything we needed and wanted. Rooms are clean and comfortable. Great customer service. Loved the buffet breakfast. Kids enjoyed the pool and spa. Can not fault anything.

Clean room, pool, nice staff

Clean room Great size Nice pool for the children

The staff is friendly and helpful. Easy free parking in the hotel. Room is good size and clean. Would stay here again.

I booked this hotel for the 1 night we were in Hamilton due to my son loving swimming. The pool was not heated so was freezing cold in the middle of winter and the “spa” was a tiny barrel shaped jacuzzi that fit only 3 people at max if that, and was definately not hot enough. The whole pool area was not sheltered from the weather anywhere and all the rooms windows looked straight out into the pool area it was creepy with people watching us in the spa. We were on the ground floor of the “tower” easily accessible and handy however with 4 floors above us there was a constant sound of flowing water most of the night, so much so it was keeping all of us awake! Sounded like people above us were using the shower all bloody night long! I didn’t get to sleep till after 2am and that was only because I used earplugs! Seriously the staff need to stay in that room and see what I mean! The tv - where do I start - it was tiny TVs are so cheap now seriously invest in a decent sized one! And seriously every single sports channel available but not a single movie channel! We aren’t sports people! Would’ve been nice to be able to watch a movie! No movies on tv 1 2 & 3 on a Friday of a long weekend was sooo painful! Upgrade your Sky account please! Sports channels are more expensive than the movie channels. Hotels need every option available. Not even any additional prepay movie options available. Plus side was location also a downside though due to road noise all night but close all.

Kids loved the free icypoles at the pool over summer!

Clean and spacious. Beds very comfortable and good quality pillows and linen. Quiet, lots of parking and a great location and price

The hotel is located close to several cafe and restaurants. And the reception staff was very friendly. Also the outside view of the hotel was looks nice. However, the inside room was poorly maintained; specially, the bath room was old and not clean.

Clean comfortable room. Pleasant and helpful staff. Very well located for both breakfast and dinner options.

Very clean and tidy room.

Very friendly, great amenities & very clean.

The staff is friendly and helpful. Easy free parking in the hotel. Room is good size and clean. Would stay here again.

Dirty carpet and strong smell of cleaning products used

Clean and tidy, parking right outside, good breakfast, comfy bed and air con that worked well.

Toilet bowl in outside not clean. Bathroom blinds not clean. Carpet stained and outside light kept us awake all night

Clean room efficient service

Very noisy bathroom fan which only switched off at 10pm and came on again at 6am. When fan was off, could hear water/ plumbing all night while trying to sleep. All in all- very sleepless nights

The swimming pool was great, spa was ok as water looked dirty, spacious rooms, good view from balconies. Things to improve i think could be having an exhaust fan in the bathroom.. and phone charging options.

Ive stayed there a couple of times and always on the 3rd floor so being on the ground floor this time was way better. What sucked though was the TV didnt work properly and there was no sky movies. All motels/hotels have sky movies, but not this one. Overall, it was ok.

Overall a good hotel, but we could not get the air conditioning to work, it seemed to be pumping air into the bathroom, but I couldn't get it to warm the room. Bathroom plug was not working and I had to manually insert and remove it. Breakfast was very good, so kind of made up for the small inconveniences already mentioned. Overall a good place to stay.

Poor WiFi connection

Location good but noisy. Bathroom very small. Shower over bath terrible. Very poor water pressure. Coakroach in room

The room was ok and the breakfast very good. The wifi was not working well at all. We could barely connect and it would drop out in 90 seconds. Completely inadequate wifi would be the reason I would not return. The other annoyance was the bathroom fan ran from 6am to 10pm controlled by the hotel. The noise made it hard to sleep during those hours.

Great location and convenient parking. Road noise is quite loud and curtains could be twice as thick to block out sunlight better.

Room was a good size, is dated and run down especially for the price. Bathroom was quite shabby and had a shower over the bath which the shower head was to the side of the batch making showering not so comfor. Walls seem to be paper thin as can hear loud traffic and people in the other rooms. Staff were good. I didn’t use any of the amenities.

Probably the only suggestion is upgrade your technology, Old very small televisions with sky sports, Id rather a larger smart tv I can go to my own apps these days.

Very friendly and helpful staff. Comfortable room. This is our 2nd stay at tgis hotel and we'd definitely stay here again.

Had the most terrible stay, very noisy neighbours and hotel security seemed pointless and reluctant to assert any measures to fix, paper thin walls between rooms! Incredibly disappointing stay and lack of service.

Good location, clean and tidy with great service at reception.

Friendly Staff

Great stay, staff were very friendly and helpful. Room was nice, spacious, and clean - great value for the price. There’s also a supermarket and pub across the road, and a shopping centre about a 15 minute walk away, very convenient.

The staff were very helpful

Lovely staff, big rooms with everything you need. Nice and clean.

Nice staff, friendly and wfficient

We arrived about 10:30 pm. The check-in staff, instead of saying park at an empty space, came out and found us a parking spot close to the entrance of the building close to the lift. We also talked with him about paces to visit. Rooms were clean, comfortable, and spacious. Unlike some hotels we ran into, this hotel had two luggage stands to open our suitcases and we did not feel crowded. Bathroom/restroom was clean, spacious, and had towel racks and places to put change of clothes. We did not use other facilities such as swimming pool but they appear to be clean as we walked by.

The staff could not have been more helpful. We had a problem with noise from the apt. Block behind the hotel and they went out of their way to move us to a quieter spot and make sure we were happy. The hotel is in a good spot for transit routes and not far from lots of good places to eat. It is a little dated but hard to criticise this at the price. Again, well worth saying just how helpful the staff are.

Spa is awesome. Handy location to town, pak n sav and restaurants across the road.

Convenient location park the car a walk to restaurants and groceries. Also gas station close by.

A great location handy to the city in other amenities

The accommodation was large and well appointed. Ideal for a large family. Opposite large supermarket and great location in town.

Close to Waikato stadium, walking distance to city. Close to supermarket. Walking distance to do great walk along Waikato river walk

I have stayed in the Heartland Ambassador many times. It is clean, comfortable and centrally located, handy to the CBD as well as Hamitlon West. There is a restaurant on site but also the likes of Subway and KFC right opposite as well as Pak n Save supermarket. A 10-15 minute walk gets you right in the CBD with all the bars and restaurants along and just off the southern end of Victoria St.

Easy parking and closer Hamilton cbd

Location was great and close to lots of facilities.

Great location and convenient parking. Road noise is quite loud and curtains could be twice as thick to block out sunlight better.

The onsite parking was super convenient, and we were able to walk to a variety of restaurants, shops, the Waikato Museum, and the Waikato riverwalk directly from the hotel. The staff were all helpful and kind. We didn't use the pool because we visited during the winter, but it looked like a great spot for warmer weather. The only downside for us was the volume of traffic into the night, as our room faced the Victoria Street intersection.

Very Clean Help full staff. Breakfast was good

Nice clean room Yum breakfast

Beds were comfortable, but the wifi wouldn't work properly. Bathroom was ok a bit small and the rubbish bins had rubbish in. Location was good close to everything. Breakfast was ok but i felt sprry for staff as there was only two ladies serving people and cooking Breakfast, so you had to wait at times for more food. Spa and pool was cool kids loved it. Staff were polite and helpful.

Our first night was amazing, it was very quiet and the room was so clean, bed comfy. Second night was abit noisy - the doors to rooms slam shut and we could hear this through the night. The breakfast buffet was very good, good fresh food and great dairy free options.

Heartland was central to everything we needed and wanted. Rooms are clean and comfortable. Great customer service. Loved the buffet breakfast. Kids enjoyed the pool and spa. Can not fault anything.

We had a lovely stay and really enjoyed our cooked breakfasts. Lots of yummy food and staff all very friendly

The property is a bit more dated and needs some upgrades. Breakfast options were not cost efficient for a family of four.

Not really what I expected. I expected a hotel room as in the picture for the price I paid. Also the breakfast was not what I expected. Could have been better. A bit of a walk from the city center as well.

Handy accommodation to PaknSave, KFC, The Helm, town and the hospital. Room was great. Definitely get the breakfast - great options and nice and hot food, fresh juice. Pools and hot tub were great too.

THE BREAKFAST WAS DISGUSTING