Heritage Inn & Suites St Louis Fenton, Trademark by Wyndham

Traveling to see family. Stayed one night. Bed was comfortable, clean and safe environment. Would stay again!

All was good except the variety of food available for breakfast. Very limited, and the motel staples of biscuits and gravy, reconstituted eggs and a few cereals is not healthy for people with diabetes.

The hot tub was boiling hot and there were at least 4 bug traps in the room . I did not see any bugs. The air conditioning was loud.

Overall bad experience. Arrived for weekend stay on Friday at 330pm. Got in room and turned AC down low to get room cold. Put some perishables away in fridge for later. Then, left for evening plans and returned around midnight. Upon return room temp was 76 degrees, the AC had been turned off. Room finally cooled down enough to sleep around 2 am but then AC turned off repeatedly throughout the night causing the room to be super uncomfortable and sleep impossible. Morning came and we went to fridge to enjoy items we had in it to find the fridge was not working and all the items had spoiled. Later in the day we returned to the hotel to go use the pool and relax. There were no pool towels so I went to front desk to request some. I was told there were none clean and there were no additional towels for our room either so we were unable to use the pool. We ventured out again, ensuring the AC was turned on before leaving. We again returned around 9pm and once again found our AC off and the room was 75 this time. I returned to the desk and was handed instructions to reset the AC system and told the AC runs on motion sensors and turns off after 30 minutes of inactivity. The staff were not friendly or helpful with this situation. Essentially telling us that our complaint was not a concern to them and to get over being uncomfortable and unable to sleep.

There weren’t towels, not in my room at check in, and not available at the front desk. Staff said they were completely out, said it happens regularly, on my second day of my stay I was able to get a washcloth, last one available, and that was literally it for the entirety of my stay. Nice enough property if you don’t need to shower for 3 days……