Hawthorne Hotel

This hotel has been around for decades, and it matches the Salem surrounding properties. Staff were friendly, but room was like stepping back in time. No mini fridge, and ice was hard to find. Space is a bit tight in the bath area. One night stay was fine.

The room was clean and the bar staff was friendly and very helpful.

The hotel has much cha and character. Our room however was very small. It was the last one available and we realised why. Room 301 should really be a single. With a single bed there might be enough room to accommodate a wardrobe or a chest of drawers. It was classed as an economy room but at over $200 a night we expected better.

Due to street work, water unexpectedly wasn’t available on the top floors. The staff handled it very well, keeping guests informed and offering a full refund to guests choosing not to stay. As we had not travelled far, we decided to head home. We would not hesitate to book again. Fantastic location, unflappable staff. Kudos.

The hotel was nice looking and had good historical value. It’s in a good location. The cleanliness of the room was average to above average. The beds were not good. Solid hard foam mattress. Very uncomfortable. The staff was there to do a job but really did not succeed. Not too friendly. Seemed to be a younger / inexperienced staff. Upon check in really no information was given. Had to ask for the complimentary bottles of water. Breakfast was ok and was served between 7am and 9am and not complementary. The thermostat in the room wasn’t operating. The hotel regulated the temperature. Pretty warm. Front desk suggested to just open the window. I would rate our overall experience a 3.