Royal Panerai Hotel Chiangmai

The room is in rough-fair condition. The staff was great. The water heater in master bath didn't work during stay. Maintenance was sent the second evening to fix it. Said "maybe" something and left. He did get the water heater working 50% in the guest bath. It goes hot to cold in cycles. The room has two seperate bedrooms which was nice traveling with kids. Beds were super firm which we liked. There is no pool and breakfast is not included nor is it served anywhere on the property. If you are looking for a good hotel and you are visiting to be in Old Town, look at google maps, zoom out till you see the square in Chiang Mai. Stay somewhere inside the square to be close to shops, food, etc.

Not sure where to begin. Couldn’t find our booking, system down, eventually got a room, no hot water, only partially cleaned, blown light bulb in bathroom. Changed room, not much better but could see in the bathroom. Bathroom had water leaks and mould, shower head not adjustable so water goes everywhere. Room service missing about 5 days out of seven. No hand towels. Bath towels paper thin, some with holes. No soap, only two tiny plastic body wash and shampoo say 15ml. I could go on and on. Avoid.

The hotel is a complete dive. It's nothing like the pictures. It is old, dirty, things don't work, sink clogged, wifi doesn't work, staff unresponsive, no soap, no desk lamp, no nite stand lamp, no hair dryer, rooms dark and dingy. Room had strong musky smell, changed rooms, but mostly the same. went for a deluxe room, but the rooms are all the same. I would not stay here again....period

Place was awfull...no hot water, batroom curtain very dirty. Hotel does not provide you with hand soap. Receptionist tells you to use body wash or shampoo to wash your hands...terrible terrible place to stay!!!

⭐☆☆☆☆ Leider ein sehr enttäuschender Aufenthalt. Das Empfangspersonal war ausgesprochen unfreundlich und wenig hilfsbereit. Offenbar gab es einen Managementwechsel – unsere bereits bezahlte Buchung war angeblich „nicht auffindbar“. Das WLAN war mit Abstand das schlechteste, das wir in ganz Thailand erlebt haben. Die Zimmer sind zudem deutlich in die Jahre gekommen und bräuchten dringend eine Renovierung. Wären wegen des Lichterfests nicht alle anderen Hotels ausgebucht gewesen, hätten wir das Hotel sofort gewechselt. Insgesamt keine Empfehlung.