Extended Stay America Select Suites - Appleton - Fox Cities

Todo exelente

There is no staff after 10pm or before 9 am. Reserved a king bed and got a single queen. No toiletries on the room, luckily brought our new own. The toilet ran constantly all night.

No toilet paper on arrival. 3rd day they stripped the bed and only left us one towel and no hand soap (which was in the room initially). When we let them know we were checking out early due to the conditions they told us to “have the day we deserved”. Reached out to hotels.com (representative was friendly) and I was offered $25 key note cash which I haven’t seen. They also said they had to have the property approve a refund of the last night. The property wouldn’t answer the phone and after two attempts they said that’s all they could do and I’d need to reach out a second time to have them try again. Not very customer friendly. Would not recommend this property. We aren’t picky at all and knew the amenities were lacking. We have been displaced due to flooding and needed a place to stay but this property was real bad

They charge for towels, not understanding, I would not stay here again!!

Staff was great. Hotel needs updated stuff many people living there and lots of smoking right outside the only front entry door. Only 2 towels in the bathroom. Clean but could be way better