Super 8 by Wyndham Roanoke VA

So they don\'t tell you the property requires a $100 CASH deposit upon check in for "incidentals". There are holes in the walls, reeked of pot everywhere, leaking fixtures. Carpet was filthy, lights didn\'t work in the room. Upon checkout you have to stay so they can check the room before you leave so you have a chance to get your deposit back at all. Even the waffle house in the parking lot boarded up and got out....would never have booked if I knew it was this bad. Stayed one night and left at 5am. Place needs serious help.

You get what you pay for but it was very run down and only offered toast and jam for breakfast. The smoke alarm was missing. Some of the sockets didn’t work.

Jamie at the front desk was outstanding! They're lucky to have her. The owner is very kind. Our room was clean and well-maintained. For the price, we were highly satisfied. The only 2 issues we had were the doors that were supposed to only be accessible with room keys were open to all. There are a lot of undesirables but that's to be expected at this type of motel. We needed a last-minute place to sleep while we were in town buying a scooter and this place fit the bill.

Lobby smelled horrible. The parking lot was dimly lit. The man behind the counter wanted a cash deposit, and refused putting a deposit on my card. I did not stay, I went to a different hotel. And did not book through Expedia. The Expedia app would not let me cancel the reservation, and only 15 minutes had elapsed.

Night manager was rude. Exterior door lock was broken. Someone's hair was stuck to one of the towels.

The motel does not have an elevator, a business area or a gym.

Besides the reception, the place was bad quality. The tub had rusted or random stains. There are no room lights instead only lamps. The room smell of smoke, they didn’t provide regular towels only hand and face towels, and I found random wrappers and stains left under the bed, by the table or on the door peak hole. I wouldn’t stay there again.

So for the price wasn't expecting much. But has severely gone down hill from the last time I stayed there. I about got a contact high walking in the lobby for check in as reeked of pot everywhere in the building. Front end staff not overly friendly though was Christmas so that was to be expected anywhere. There was half full trash bags in the hallway in front of the doors when I got there. But the room was just horrible. Bed was half made with linens and towels just dumped on it. With two small mismatched pillows one of which was plastic and the pillow case did really fit on. So took about 10 minutes to make the bed up properly and almost went out and bought pillows. The remote on the TV did not work on the TV, just the cable box. The alarm clock was broken and making weird noises. The refrigerator was not working so had to keep my insulin in the car so it stayed cold. Etc. The only thing that worked right was a rather loud heater. But it did keep the room warm on the coldest night of winter. And the breakfast was not a breakfast. Only available items were thawed frozen waffles and bread with broken toaster, or stale cereal in a bin that was half broken and no milk or a banana. And had coffee. Don't drink coffee but the others in the room said was worst coffee they every had. We all kind of laughed about how bad it really was and went next door to waffle house. But it was cheap and had no bugs, which is what mattered most for this stay as was not there much.

This is disgusting! The smoke detector is missing exposing live wires. The bathroom faucet is broken. Bathroom vent doesn't work. The tiles in the bathroom are broken, loose and filthy. The latch lock on the door is broken. There is no breakfast. When I asked why there was no breakfast the "manager" told me she would grab a loaf of bread. This place was so bad we didn't stay our second night despite already paying in full. This dump needs to be condemned!

The cons: The bedspreads were dirty and in need of washing, and our smoke detector had been removed from the room. Only one electrical outlet that we could find was actually working. The security door that would require guests to badge in and out to access the rooms was left wide open, even at night. My brother had his own separate room, and had much the same experience. The pros: the sheets themselves were clean, and the staff were friendly and good at check-in.

During this stay there were roaches under the mirror in the bathroom and the AC did not work at all. They also require a $100 cash deposit that is not stated before getting to the hotel. We told the workers that there were roaches in the room and the AC didn't work and they did not help us at all. We decided to check out early. The bedroom window was also unlocked and without a screen. The window led straight out into the parking lot which we did not find safe at all since it was unlocked.

Booked a non smoking room. And both bedspreads were covered with cigarette burns. The pillows had stains. Saw roach in bathroom. The towels had a musty smell

Absolutely filthy. Seen multiple different bedbugs and cockroaches in the room. Cigarette burn holes all in the bed and it is disgusting. It does not look like the room was even cleaned at check-in. Worst hotel I’ve ever seen in all my years of traveling.

Hotel was dirty, with bed bugs and roaches.

We ended up leavening about 2-3 mins after getting there due to there being a roach crawling around in the bathroom. There were also holes from burn marks on the comforter as well.

This place should be shut down multiple health code issues bugs in the rooms horrible horrible cleanliness.

I do not feel it was worth the $55+ I paid for my 1 night stay. Room had dirty socks left by a previous person, what looked to be a cigarrette burn on the top comforter, and the power outlets by the bed were wiggling free from the wall. Also, I had to give them $100 cash for them to hold onto for incidentals. I was not made aware of this before checking, so I had to use their lobby ATM which charged an additional $5.50 on top of what I took out. In the morning I got the $100 back but like they didn't even go up to the room to check for damages or anything? Like they just wanted to make sure the people staying here had more money than for their stay?? The listing on the website (and in a Google search) says they provide a free breakfast, totally NOT the case. That was literally the only reason I choose them over another similar listing. I feel lied to! Staff themselves were courteous and I know they were following hotel policy so I don't blame them.

Not clean. Bedding had cigarette burns. No hand towels. No breakfast at all, not even coffee.

We checked in really late. The guy at the front desk was nice and did a good job checking us in. However, the room stunk, but we were tired and went straight to bed. When I got up in the morning in and went into the bathroom, I saw the ceiling above the shower was well covered in black mold--could be the source of the stink. I also noticed a good layer of dust on top of the light shades. The fridge did not work well; part of it's top was actually broken off. The corridors were poorly lit and smelled musty as well.

Hotel has bad bugs Beatles cockroaches in their rooms. The dirtiest place not even worth staying here for $15 a night. The manager is very rude disrespectful they do not care about their customers and they’ll ignore any complaint. Never stay here. This is absolutely one of the worst hotels in Roanoke.

In our first room the air conditioning didn't work, even though they tried to convince us that it would work. They moved us to another room.

During this stay there were roaches under the mirror in the bathroom and the AC did not work at all. They also require a $100 cash deposit that is not stated before getting to the hotel. We told the workers that there were roaches in the room and the AC didn't work and they did not help us at all. We decided to check out early. The bedroom window was also unlocked and without a screen. The window led straight out into the parking lot which we did not find safe at all since it was unlocked.

Tv remote didn't work and a few bugs in the bathroom I was just sleeping overnight by myself so it didn't bother me.

You get what you pay for but it was very run down and only offered toast and jam for breakfast. The smoke alarm was missing. Some of the sockets didn’t work.

The toilet was broken (unable to flush) light didn’t turn on A/C stuck on 63* other than that it was fine for a cheap hotel, but you need to be able to flush the toilet and turn on the main light in the room

I picked this property solely for the price. It was located on a small stretch of road with other run-down low-cost properties and did not shine as the best one. It was an unpleasant shock to pre-pay for the room and then find there was a $100 cash fee that would be refunded at check-out after the room had been inspected. Since the front of the AC in my room fell off as I turned it on, it didn't bode well for me that I'd get my money back! The hallway was noisy in the middle of the night with guests chatting and socializing. One of the guests had a loud conversation right outside my door, which woke me up. The room, indeed the entire property, had not seen any refurbishment in a very long time. There was a man just hanging out on the front stoop watching me as I parked and unloaded my car which made me feel uncomfortable. I did get my money back at check-out; no one investigated the room before I left. I don't know what that was about at all. I would not choose this property again.

Besides the reception, the place was bad quality. The tub had rusted or random stains. There are no room lights instead only lamps. The room smell of smoke, they didn’t provide regular towels only hand and face towels, and I found random wrappers and stains left under the bed, by the table or on the door peak hole. I wouldn’t stay there again.

Killed 3 cockroaches , cigarette burns on the comforter, AC inoperable.

The room smelled and the bed was very uncomfortable

The cons: The bedspreads were dirty and in need of washing, and our smoke detector had been removed from the room. Only one electrical outlet that we could find was actually working. The security door that would require guests to badge in and out to access the rooms was left wide open, even at night. My brother had his own separate room, and had much the same experience. The pros: the sheets themselves were clean, and the staff were friendly and good at check-in.

I travel often and understand placing a card on hold for incidentals. However, the man at the front desk demanded cash for incidentals. I told him I don't travel with cash, but I can use my debit card or Venmo. He got very aggressive and said if I don't have cash, I cannot stay there. I tried to reason with him and reiterated that people don't carry cash these days, and he said "that's not my * &# problem!" The hotel would not refund my money for the night, and I called Expedia to explain the situation. Expedia reassured me, they "would escalate this and I would hear back from them in 24 to 72 hours…" I never heard back from Expedia… Terrible hotel, horrible customer service from Expedia. Expedia lied and never followed up with me. Their service is dramatically going downhill.

Jamie at the front desk was outstanding! They're lucky to have her. The owner is very kind. Our room was clean and well-maintained. For the price, we were highly satisfied. The only 2 issues we had were the doors that were supposed to only be accessible with room keys were open to all. There are a lot of undesirables but that's to be expected at this type of motel. We needed a last-minute place to sleep while we were in town buying a scooter and this place fit the bill.

The desk clerk had a very bad attitude and I was not comfortable

Thy said 24hrs available for check in. When I reach the property, no one at front desk and guests sleeping in lobby area sofas. I waited 30mins and called Expedia and no support provided. Then I contacted Wyndham support and spent 1 hour. They also called and no one showed up even phone ringing continuously. I booked this hotel to take a stop with kids and end up eating time money as I had to book another hotel. I didn’t expect this type or bad service from Expedia. This group of people who owns hotels making this industry worse

There was no one there to check me in.

We didn't get to stay because we had no idea that we had to have a security deposit . We had stayed there 3 previously times because my wife was having back surgery so this time we had to sleep in the truck because of no deposit. The person at check in was also very RUDE about the whole situation he didnt care and we made our reservation online almost a month before . It takes 2 minutes to take the money out of your account but almost 2 weeks to put it back . The whole thing was bull .

Friendly staff

Rude staff, dirty rooms.

The night shift staff was great

This Super 8 says accepts cards no cash, and when we arrived they refused to give us the room that was already paid for unless we gave them 100 in cash as a Deposit. When we told them they can hold it on the card he said he only takes cash and then when i tried to ask why he walked away and said if you not giving me cash im not listening and proceeded to sit on his laptop . DO NOT STAY HERE PLACE WAS DIRTY BEFORE EVEN GOING IN THE ROOM, ANOTHER PERSON WAITING SAID THE ROOMS WERE ROACH INFESTED

good location

Jamie at the front desk was outstanding! They're lucky to have her. The owner is very kind. Our room was clean and well-maintained. For the price, we were highly satisfied. The only 2 issues we had were the doors that were supposed to only be accessible with room keys were open to all. There are a lot of undesirables but that's to be expected at this type of motel. We needed a last-minute place to sleep while we were in town buying a scooter and this place fit the bill.

Lobby smelled horrible. The parking lot was dimly lit. The man behind the counter wanted a cash deposit, and refused putting a deposit on my card. I did not stay, I went to a different hotel. And did not book through Expedia. The Expedia app would not let me cancel the reservation, and only 15 minutes had elapsed.

Worked well for traveling thru from md to tn. Stayed halfway in roanoke. Only slept there but it was nice, comfortable and quiet.

The place was dirty and looked in poor condition. I never checked in. My wife and I where uncomfortable with how it looked and to people standing in the parking lot. It was passed the refundable time and i losed the payment but could stay there.

I picked this property solely for the price. It was located on a small stretch of road with other run-down low-cost properties and did not shine as the best one. It was an unpleasant shock to pre-pay for the room and then find there was a $100 cash fee that would be refunded at check-out after the room had been inspected. Since the front of the AC in my room fell off as I turned it on, it didn't bode well for me that I'd get my money back! The hallway was noisy in the middle of the night with guests chatting and socializing. One of the guests had a loud conversation right outside my door, which woke me up. The room, indeed the entire property, had not seen any refurbishment in a very long time. There was a man just hanging out on the front stoop watching me as I parked and unloaded my car which made me feel uncomfortable. I did get my money back at check-out; no one investigated the room before I left. I don't know what that was about at all. I would not choose this property again.

This motel was in the worst part of town and after arriving with room paid in full with Expedia the motel still wanted an additional $100 cash for the room deposit. Clerk could barely speak English. This location should not be on Expedia! We did not stay the night at this dump!

When in Roanoke, skip right on past the Super 8. It is badly in need of repair. I don't know why the people who work there, and the guests smoke cigarettes up and down the hallways, and outside the doors. the first floor smells awful. The best part of Super 8 was it was 100 yds. from Waffle House.

The hotel was dingy and we got our room. Some of the lights did not work. The bed also had a noticeable stain and there are many reviews of bed bugs. When we arrived. The area was very unsafe looking and had shady characters in the parking lot lingering around.

Easy access, convenient location.

Cigarrette burns in the bed spread, wires hanging from the ceiling where the smoke detector was supposed to be. TV didnt work (although the evening manager did come to the room herself to fix it). Breakfast was a pack of frozen eggo waffles and oatmeal packets without any water to make them. Not even any napkins in the breakfast room.

You get what you pay for but it was very run down and only offered toast and jam for breakfast. The smoke alarm was missing. Some of the sockets didn’t work.

So called breakfast was only dry cereal and milk. Coffee tasted like hot water and creamer was spoiled

This hotel needs some serious help. We were scheduled for 2 nights, but left after 1. It was dirty. The "breakfast" was no show - no coffee and only 3 prepackaged waffles. We tried locating anyone that worked there, even standing in front of the check in window and calling out, but nobody was there. We tried getting a refund for our second night, but was refused.

Not maintained. Bathroom faciloties broken. No sink stopper. White bread and jam is NOTbreakfast. Bed was comfortable.

Every where smells so bad and breakfast is just frozen waffles, nothing else

I do not feel it was worth the $55+ I paid for my 1 night stay. Room had dirty socks left by a previous person, what looked to be a cigarrette burn on the top comforter, and the power outlets by the bed were wiggling free from the wall. Also, I had to give them $100 cash for them to hold onto for incidentals. I was not made aware of this before checking, so I had to use their lobby ATM which charged an additional $5.50 on top of what I took out. In the morning I got the $100 back but like they didn't even go up to the room to check for damages or anything? Like they just wanted to make sure the people staying here had more money than for their stay?? The listing on the website (and in a Google search) says they provide a free breakfast, totally NOT the case. That was literally the only reason I choose them over another similar listing. I feel lied to! Staff themselves were courteous and I know they were following hotel policy so I don't blame them.

Not clean. Bedding had cigarette burns. No hand towels. No breakfast at all, not even coffee.

So for the price wasn't expecting much. But has severely gone down hill from the last time I stayed there. I about got a contact high walking in the lobby for check in as reeked of pot everywhere in the building. Front end staff not overly friendly though was Christmas so that was to be expected anywhere. There was half full trash bags in the hallway in front of the doors when I got there. But the room was just horrible. Bed was half made with linens and towels just dumped on it. With two small mismatched pillows one of which was plastic and the pillow case did really fit on. So took about 10 minutes to make the bed up properly and almost went out and bought pillows. The remote on the TV did not work on the TV, just the cable box. The alarm clock was broken and making weird noises. The refrigerator was not working so had to keep my insulin in the car so it stayed cold. Etc. The only thing that worked right was a rather loud heater. But it did keep the room warm on the coldest night of winter. And the breakfast was not a breakfast. Only available items were thawed frozen waffles and bread with broken toaster, or stale cereal in a bin that was half broken and no milk or a banana. And had coffee. Don't drink coffee but the others in the room said was worst coffee they every had. We all kind of laughed about how bad it really was and went next door to waffle house. But it was cheap and had no bugs, which is what mattered most for this stay as was not there much.

This is disgusting! The smoke detector is missing exposing live wires. The bathroom faucet is broken. Bathroom vent doesn't work. The tiles in the bathroom are broken, loose and filthy. The latch lock on the door is broken. There is no breakfast. When I asked why there was no breakfast the "manager" told me she would grab a loaf of bread. This place was so bad we didn't stay our second night despite already paying in full. This dump needs to be condemned!