Name: The Grand by SkyCity
Address: 90 Federal Street, Auckland, Región de Auckland, NZ
Price range: 121 US$–485 US$ per night
Rating: 8.95

Opiniones de los huéspedes

En The Grand by SkyCity, los huéspedes destacan constantemente su ubicación céntrica y accesible, el personal amable, las habitaciones limpias con vistas a la ciudad o al puerto, y las cómodas instalaciones en el recinto de SkyCity, como el gimnasio, la piscina, la sauna y las opciones para comer.

Muchos comentan sobre el servicio cortés, los registros de entrada tempranos y las ocasionales mejoras de habitación, aunque algunos experimentaron registros lentos o impersonales, y un seguimiento inconsistente. Las instalaciones reciben elogios por el gimnasio, el spa y la piscina, aunque varios señalan que el agua de la piscina está fría o que los chorros son débiles, y que el servicio de valet parking es fácil, pero el estacionamiento propio puede ser caro o confuso. Algunos huéspedes informan sobre problemas con la calefacción, el mantenimiento o el ruido, pero la mayoría disfrutó de una estancia confortable. En general, espere una estancia de lujo con excelentes servicios y un servicio generalmente acogedor.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Los huéspedes elogian el gimnasio, el spa y la piscina, así como el complejo SkyCity en general; el servicio de valet parking es sencillo. Algunos señalan que la piscina puede estar fría o que los chorros no funcionan, y que el estacionamiento propio puede resultar caro o confuso.

Reseñas de huéspedes relacionadas

10

Remy

10 ene 2026

·

Se alojó 2 noches

Great gym, pool and front desk service. Clean rooms, spacious with needed toiletries.

10

Siobhan

7 nov 2025

·

Se alojó 2 noches

Clean comfortable room. Loved the pool, spa and sauna. Location excellent. Will be back.

4

Bernardene

26 oct 2025

·

Se alojó 1 noche

Sadly spa was not working and pool was cold

10

Dan

28 jul 2025

·

Se alojó 2 noches

Parking too expensive

10

Melanie

21 jul 2025

·

Se alojó 3 noches

Check in was quick and easy. The room is a great size, with lots of things literally at your door step. There’s a heated pool, spa, sauna and gym. There’s lots of cafe/restaurants near the precinct that you can charge to your room. Would definitely stay again.

10

Kerry

18 sept 2025

·

Se alojó 1 noche

So easy to find and was great to drive in and get valet parking. Staff are very polite and helpful.

6

Peter

4 oct 2025

·

Se alojó 1 noche

Room was great, noisy construction works during the night. Pool area needs a refurbishing. Was dated and indoor pool was cold.

8

Lynne Marie

26 mar 2025

·

Se alojó 4 noches

Nice property which is centrally located and within walking distance to shopping, a variety of dining options, transportation and a casino. I appreciated their pool and sauna but was disappointed by their hot tub. It was warm but none of the jets were working.

10

Leigh

3 oct 2025

·

Se alojó 1 noche

Nice place with pretty much everything right at your finger tips. Concierge was really helpful staff great and facilities awesome.

10

Cherry

5 nov 2025

·

Se alojó 1 noche

This elegant is a perfect getaway, with comfortable rooms, excellent fitness area and pools, and location wise it has many restaurants within just a minute or two. Highly recommended

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Limpieza

La limpieza es ampliamente elogiada, y muchos describen las habitaciones como muy limpias y bien cuidadas. Una minoría informa de deficiencias como superficies polvorientas, falta de servicio de limpieza o reposición incompleta de artículos.

Reseñas de huéspedes relacionadas

8

Rochelle

31 oct 2025

·

Se alojó 1 noche

Had a great view from the hotel room, however room bit dusty.

10

Janice

25 oct 2025

·

Se alojó 1 noche

Beautiful and clean.

4

Alvina

3 ene 2025

·

Se alojó 2 noches

No one cleaned the room. Also spoke to reception and they sent no one up. We had two kids under 3 and the rubbish can pile up with nappies etc. Staff weren’t friendly either.

6

Alysha

26 sept 2025

·

Se alojó 1 noche

Couldn’t order in room dining as line too busy. Customer service people were friendly. Bed headboard had drips down it so not detail cleaned

10

Richard

8 ago 2025

·

Se alojó 4 noches

Great location and very clean

10

Ronald

25 nov 2025

·

Se alojó 2 noches

Clean room, staff, location

10

Dwight

16 feb 2026

·

Se alojó 1 noche

Very clean rooms and amazing service

6

Rochelle

19 abr 2025

·

Se alojó 1 noche

Our room had stickey residue on the surfaces from the previous occupants. The shower was broken. The breakfast was very average and the coffee was awful.

10

Brianne

18 sept 2025

·

Se alojó 1 noche

The room was spacious and clean. Front desk staff were helpful and friendly. I highly recommend this hotel.

4

Robins

26 nov 2025

·

Se alojó 5 noches

I was extrememly disappointed with the housekeeping during my stay.The cleaning team literally pulled the top cover over the crumpled sheets - no proper remaking of the bed. I took a photo as evidence.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones son cómodas y, a menudo, espaciosas, con buenas vistas a la ciudad o al puerto. Algunos huéspedes mencionan elementos anticuados, problemas de calefacción o mantenimiento, y ruido ocasional de vecinos o de la calle.

Reseñas de huéspedes relacionadas

10

Ulrich

7 feb 2026

·

Se alojó 1 noche

Schönes Zimmer. Super Blick von der 20. Etage auf den Yachthafen und die Harbour Bridge. Leckeres und vielseitiges Frühstück. Zentral gelegen.

6

Kevin

5 oct 2025

·

Se alojó 4 noches

The people in the next room were so noisy, and had been drinking heaps. My elderly wife and myself felt very unsafe at night, as our room had a connecting door to the noisy room I could not hear the TV at times due to the behavior of the next room. Won't be coming back as the stay was for a special occasion for us both.

8

Anita

28 nov 2025

·

Se alojó 4 noches

Great hotel, nice rooms, but our room looked directly into another hotel’s rooms. No view and had to keep our blind shut at all times for 4 days.

8

David

10 jul 2025

·

Se alojó 2 noches

Very good hotel. Furniture is a bit dated, but otherwise it was a very good stay in a good location.

10

Stuart

17 feb 2025

·

Se alojó 2 noches

Location was great. Restaurants around the hotel were unique and fun with great food and service. The view from our room was fantastic, of both the harbour bridge and the Skytower. Room was modern, roomy and comfortable.

6

Peter

4 oct 2025

·

Se alojó 1 noche

Room was great, noisy construction works during the night. Pool area needs a refurbishing. Was dated and indoor pool was cold.

10

Lorraine

31 oct 2025

·

Se alojó 3 noches

Great room, fabulous view. Very quiet and comfortable. I'd like to have that shower in my home!!

10

Jodie

27 jul 2025

·

Se alojó 1 noche

Amazing views, great hosts, prime location. We were offered a free upgrade to the 20th floor with harbour views. It was just amazing. We ended up spending more time in the hotel because of it.

10

Teahimatoarii

1 sept 2025

·

Se alojó 7 noches

The hotel was fantastic and the staff were wonderful. However, the blinking LED lights on the smoke detector right above the bed were quite disturbing at night and made it hard to sleep. Also, the bathtub faucet didn’t close completely, and the toilet tank started refilling by itself every five minutes, which was a bit annoying.

6

X

23 abr 2025

·

Se alojó 1 noche

Although two guests checked in, only one bathrobe was provided in the room. There were also no toothbrushes—while I understand that many hotels in New Zealand may not offer these by default, most five-star hotels do provide them without request. Additionally, the air conditioning was very noisy. Even though we set it to 24°C and on auto mode, the room temperature actually dropped from 21°C (when we entered) to 20.5°C. It didn’t warm up as expected, and there was no clear option to switch it to heating manually. The auto function didn’t seem to work at all.

¿Te ha sido útil?

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Servicio

El servicio se describe con frecuencia como amable, servicial y atento, con registros de entrada tempranos y mejoras de habitación ocasionales. Algunos informan sobre registros lentos o impersonales, malentendidos o un seguimiento inconsistente.

Reseñas de huéspedes relacionadas

10

Bronwyn

5 nov 2025

·

Se alojó 2 noches

Lovely staff right from check in. Always greeted nicely when entering the hotel. Great location and amazing view of the harbour. Definitely recommend.

4

Cian

11 ago 2025

·

Se alojó 1 noche

The attitude from the grand staff has been increasingly disappointing. As a returning customer and a regular, I’m disappointed each time that details of my booking have been declined. Also- my partner was denied entry to my room even though I specifically told them to valet park my car and to have a key ready for him. He had to call me while I was in the middle of a conference and I had to step out and remind the staff that we both had access to the room. We were charged incorrectly for breakfast, and had to have it all removed from the bill. It was… very frustrating to say the least. I’ve complained before and received an apology by the manager but it’s all lip service at this point- I need to see a change in behaviour. I am a regular but I’m not sure I’ll be back to be honest. Service is important to me and the service at the grand is below average.

10

Grant

23 dic 2025

·

Se alojó 1 noche

Everything was great, early check in & fabulous friendly staff. Room upgrade as well

10

Amy

1 ene 2026

·

Se alojó 1 noche

Amazing concierge staff ! Super helpful with everything even outside of their remit.

10

Carole

16 oct 2025

·

Se alojó 1 noche

Staff here are amazing! They let us store our luggage and use the pool area until our room was ready! Also they were great at helping with parking etc. rooms are very nicely appointed. Lots of restaurants and a casino too.

10

Craig

19 ene 2026

·

Se alojó 3 noches

Excellent accommodations and friendly staff. Highly recommend a stay when in Auckland.

6

Taylor

26 oct 2025

·

Se alojó 1 noche

When checking into the hotel at the designated check in time at 3pm, we found it wasn’t ready until 3.30. After waiting in the lobby for half an hour to be told our room was ready, we went and asked how much longer it was going to be & the lady said that the room was ready but we hadn’t been told (this made us late for our reservation at 4pm). When we got to the room, the mini bar was not refilled. Someone came to the room later on to refill the fridge but had forgotten most of the things to top it up, so again we called to get it refilled but by this time we were ready to go to bed.

8

George

28 nov 2025

·

Se alojó 1 noche

Hotel was in a great location, and unit was clean and well equipped. My only complaint is that we were misdirected by the concierge as to the location for picking up the airport shuttle. As a result, we missed our scheduled shuttle. I wrote to the hotel about this issue, with no return response.

6

Craig

23 ene 2025

·

Se alojó 1 noche

Front of house were OK. But the checkin was transactional. I've already provided feedback about the breakfast in my previous survey - however I'd not recommend it for what it costs. And for $45 it doesn't even include a flat white - filter coffee and an average buffet (cold bacon, mashed up baked beans.... omelette which I don't think had been seasoned). Checkut was good. Pleasant and took my feedback about breakfast well. My room was apparently an upgrade, but looking directly into other Sky City hotel rooms wasn't appropriate, so it was curtains closed whenever in the room. OK if you don't want natural light. My room was 'cleaned' on my first day, however there were used towels and wet flannels left in the room and an empty soap bottle in the shower. Great location for restaurants and entertainment. Great meal at The Depot (one of their restaurants). Makes me wonder why they can't replicate the same value for their breakfast buffet. I stay at other hotels in the Auckland CBD, and I'd recommend them over The Grand by Sky City if you're watching your budget and are looking for value for money.

10

Priyanka

14 sept 2025

·

Se alojó 1 noche

Great service. They made the birthday stay special and just looked after my parents amazingly!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Ampliamente elogiada base céntrica en el CBD, con fácil acceso a restaurantes, la Sky Tower y transporte; varios mencionan conexiones fáciles con el aeropuerto. Algunos señalan la actividad en la calle cercana y opiniones mixtas sobre la zona inmediata.

Reseñas de huéspedes relacionadas

10

Ulrich

7 feb 2026

·

Se alojó 1 noche

Schönes Zimmer. Super Blick von der 20. Etage auf den Yachthafen und die Harbour Bridge. Leckeres und vielseitiges Frühstück. Zentral gelegen.

10

Tiaki

30 ago 2025

·

Se alojó 3 noches

Everything about the facility was first rate. They only issue was the few aggressive homeless people encountered in the surrounding streets during early morning runs

8

Michael

31 jul 2025

·

Se alojó 6 noches

Nice hotel in not the best part of Auckland CBD

10

Richard

8 ago 2025

·

Se alojó 4 noches

Great location and very clean

10

Scott

2 jun 2025

·

Se alojó 3 noches

Friendly staff and excellent location within Auckland

10

Michael

4 nov 2025

·

Se alojó 1 noche

Fantastic location, easy transportation directly to and from the airport, fantastic food and restaurant options, casino in the hotel, and the Sky Tower is right there. An incredible value and a great place to stay in the city of Auckland.

10

TAEKHYUN

24 mar 2025

·

Se alojó 1 noche

스카이시티에 위치한 호텔. 공항에서 리무진버스 정류장도 가깝고 시내 중심가에 있어 너무 좋아요.

10

Brian

25 mar 2025

·

Se alojó 3 noches

Walking distance to everything. SkyCity tower next door, most tours offer pick up here or very close by. Very safe, upscale area. Lots of food choices nearby. Wasn't offered any room upgrade or food credit that I can remember as part of the VIP benefits.

10

Jouko

3 feb 2025

·

Se alojó 2 noches

Great location

10

Gene

22 oct 2025

·

Se alojó 3 noches

This hotel is in the middle of town and close to everything. Super convenient and very nice

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno y las opciones en el lugar (por ejemplo, Metita) reciben muchos cumplidos por su calidad y variedad, con abundantes opciones para comer en el recinto. Algunos consideran que el desayuno es caro o mediocre, y señalan opciones vegetarianas o sin gluten limitadas.

Reseñas de huéspedes relacionadas

10

Ulrich

7 feb 2026

·

Se alojó 1 noche

Schönes Zimmer. Super Blick von der 20. Etage auf den Yachthafen und die Harbour Bridge. Leckeres und vielseitiges Frühstück. Zentral gelegen.

10

Rene

16 oct 2025

·

Se alojó 3 noches

Fint værelse på 20. etage. God seng og dejligt brusebad og karbad. Rigtig god morgenmad. Men mangler en glutenfri station med andet end det toastbrød du kan få. Måske en muffin og mere brød at vælge mellem. Men et stort plus at der er skilte ved den varme mad.

10

Joel

10 oct 2025

·

Se alojó 1 noche

Very friendly staff. As soon as we arrived we felt so welcomed and greeted with a smile. The bar and food was exceptional. Metita was something new for us, what a pacific infusion experience, loved it!!

8

Anil

16 nov 2025

·

Se alojó 2 noches

Good breakfast. Limited vegetarian options but manageable

10

Paula

17 nov 2025

·

Se alojó 5 noches

Loved the many choices at breakfast. Bed was very comfortable. Very clean room.

10

Jillian A

31 oct 2025

·

Se alojó 5 noches

The hotel was beautifully maintained and the staff were friendly. The restaurant downstairs, Metita, was by far the best meal of my trip to NZ.

10

Scott

17 feb 2025

·

Se alojó 4 noches

Very convenient location and well maintained property. Everything was walkable. The amenities were wonderful. The breakfast was delicious and had a lot of variety.

6

Craig

23 ene 2025

·

Se alojó 1 noche

Front of house were OK. But the checkin was transactional. I've already provided feedback about the breakfast in my previous survey - however I'd not recommend it for what it costs. And for $45 it doesn't even include a flat white - filter coffee and an average buffet (cold bacon, mashed up baked beans.... omelette which I don't think had been seasoned). Checkut was good. Pleasant and took my feedback about breakfast well. My room was apparently an upgrade, but looking directly into other Sky City hotel rooms wasn't appropriate, so it was curtains closed whenever in the room. OK if you don't want natural light. My room was 'cleaned' on my first day, however there were used towels and wet flannels left in the room and an empty soap bottle in the shower. Great location for restaurants and entertainment. Great meal at The Depot (one of their restaurants). Makes me wonder why they can't replicate the same value for their breakfast buffet. I stay at other hotels in the Auckland CBD, and I'd recommend them over The Grand by Sky City if you're watching your budget and are looking for value for money.

6

Rochelle

19 abr 2025

·

Se alojó 1 noche

Our room had stickey residue on the surfaces from the previous occupants. The shower was broken. The breakfast was very average and the coffee was awful.

6

Craig

22 ene 2025

·

Se alojó 1 noche

The buffet breakfast for the cost and NO included flat white is appalling! The hotel needs to understand that the breakfast is nearly the last impression a guest may leave with. I’d not recommend it.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	170 US$
febrero	231 US$
marzo	197 US$
abril	124 US$
mayo	134 US$
junio	110 US$
julio	127 US$
agosto	128 US$
septiembre	130 US$
octubre	128 US$
noviembre	245 US$
diciembre	161 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $300	22 $135	23 $121	24 $156
25 $124	26 $126	27 $134	28 $143	29 $137	30 $156	31 $164

DO	LU	MA	MI	JU	VI	SA
1 $131	2 $137	3 $150	4 $157	5 $163	6 $302	7 $378
8 $320	9 $170	10 $149	11 $163	12 $163	13 $155	14 $181
15 $138	16 $194	17	18	19 $485	20 $170	21 $180
22 $127	23 $147	24 $193	25 $160	26 $147	27 $136	28 $177
29 $127	30 $127

The Grand by SkyCity

Precios para The Grand by SkyCity

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Suite Grand, vistas al puerto

Grand Opulence Suite

Habitación de lujo, 1 cama de matrimonio grande, vistas al mar

Habitación Premium, accesible para personas con discapacidad

Habitación de lujo, 1 cama de matrimonio grande

Habitación Deluxe con 2 camas individuales (Grand Deluxe Twin Room)

Habitación Grand (Grand Deluxe Harbour View King Room)

Habitación Deluxe (Grand Deluxe King Room)

Grand Deluxe Suite

Habitación Premium con 2 camas individuales

Reseñas de los huéspedes sobre The Grand by SkyCity

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Depósito de seguridad

Interesante

Extras opcionales

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Precios para las próximas fechas

Datos del negocio