MainStay Suites Greensboro

Good for a business stay. Staff very helpful

The manager, Bailey, was there when I arrived to check in. I had made my reservation 3 weeks in advance and had spent two full days driving from NH to NC. I was extremely tired and wanted to get into my room. Bailey told me that "having a reservation did not mean anything." He gave me many excuses as to why my room was not ready (they were overbooked, guests overstayed, they had rooms of the type that I booked but they were not clean, etc.) Bailey said I have to stay in a downgraded room for the first night and would have to work out the refund with Expedia. He said they could move me to my correct room the next morning, which would entail me moving all my belongings, that I had just hauled up to the third floor. I agreed I would stay in the downgraded room for one night. When I got to my downgraded room, I noticed that the dishwasher had an out of order sign on it, the smoke detector was not connected and the cover was hanging from a wire in the ceiling, and the refrigerator was making a loud roar that no one could sleep through. I called Expedia and they resolved my issue in about 20 minutes by canceling my reservation and getting me a refund. I had to pack up all my belongings and move to another hotel, which by the way had no issue accommodating me even though I made my reservation a few minutes prior. If you choose to stay at Maine Stay Suites, whether or not you get a room or whether you get the room you actually booked is a complete gamble so beware.

The staff was friendly and courteous. The problems were, when I first arrived, Mainstay did not have a suite available, so I had to accept a double until the next day. When I did move to the suite, it smelled of cigarette smoke and when I asked to be moved, they could not because they did not have any other suites available. The TV satellite was down so there was no tv. If I did not have my phone, I would not have been able to watch anything. I know that the staff con not make people follow the rules, but the smoking throughout the complex was overwhelming, especially for a non-smoker like me. The staff was great but with all the other problems, I will not be staying here again. I stayed here in 2023 and things were great, that's why I booked the hotel again. I also left a day early. Hopefully, Mainstay will correct the problems.

I WALKED OUT AND WENT TO ANOTHER LOCATION. THE STAFF PLACED ME IN TWO OTHER ROOMS BEFORE WE FOUND A ROOM THAT WAS CLEAN AND SUITABLE, BUT I COULDN'T STAY IN THAT PLACE. THE OVERALL SMELL WAS HORRIFIC!!!!

Pleasant stay. Front desk staff was very friendly and helpful.