SpringHill Suites Florence

Stayed at SpringHill Suites by Marriott recently. The hotel was under renovation, so the lobby was boarded up, which wasn’t ideal. But the room was super clean and comfy, and breakfast was actually pretty good. The area has tons of restaurants, so that was a big plus. Overall, a solid stay despite the construction!

Construction was being done to the building which is fine. But the construction crew started at 6:30am when the memo stated starting at 9am.

Under construction and very run down inside

The staff was very nice and the room was in good condition and clean. The big disappointment for us was the pool. The water was stagnant, cloudy and had bugs floating in it (indoors). I did not allow my kids to get in.

Pool was dirty and unusable. Hot tub was under construction.

Under construction

I hate the Halloween decor. The elevators need a facelift

This property could use a minor update to the grounds and elevator. However, my room was clean, and the staff on-site was a joy to talk to.

Check in was pleasant enough. Lobby smelled horribly of chlorine. Pool was out of order. Elevator floors were very dirty. Hallway to room OK. Room clean. Toilet needed a swishing. Room smelled like a wet dog.

Nice hotel. Clean. Comfortable. Good breakfast and the ladies stocking the breakfast were amazing. The only issue we had was that we rented for a baseball tourney so the boys could swim in the indoor pool, but when we checked in, we were told the pool was closed. Very disappointing. The hotel should offer a partial refund or future credit for no access to the pool/amenities. It would be nice if the Hotels.com website listed thst as well.

The lady at the front desk was nice and pleasant. The room she initially put me in was not cleaned properly. Bed was not made up, stains were all over the couch, hairs was on the sheets and pillows. Also the bathroom floor was sticky and there was a dead roach on the floor so clearly floor had not been vacuumed.

Dirty bathroom, good breakfast and good options to eat around

Breakfast was fresh and room was very clean.

There was a cockroach smashed on the floor, where the food was. Also, everything felt like it wasn’t clean when we got there. I made mention to the desk, but it was so late at night. It was only one person.

Dirty bathroom, burnt out light bulbs, broken shower, used towel from previous guest hanging on door, dusty and grubby tray in sitting area with food crumbs all over it. Overall grubby room which needed a deep cleaning!! Disappointed!! Breakfast was good.

Courteos Staff! Spotless Room! Great Resort!

Room ok, halls and elevators dirty

Stains on carpet, smelled of mildew, mold in fridge, water pour out of the pipes under the sink onto the carpet, bathtub shower transition pin wouldn’t budge from shower, phones didn’t work

There was human hair on the towels, the bath mat and the bath tub. Totally unacceptable. We will not stay here again.

Everything was filthy, our room smelled of mildew and the AC system was leaking

was ok, couldn't get in touch with front desk, so had to go down and get extract towels and sheets, beds not most comfortable, but was ok, staff was friendly, and the room was clean, no special issues otherwise.

The bed was very comfortable. It is an older building but it is well maintained.

The room had an unusual layout making the sleeping area small and without adequate space to open luggage or to sit on a chair. The bathroom was small with the toilet parallel to the shower. Several maintenance items needed

Not good for families. Small room size and not clean enough. Low standard for a Springhill Suites hotel

Most comfortable bed and pillows! Nice big rooms

Great property overall. The bathtub is stained. Big rooms

Clean room. Comfy bed. Very nice

The couch in the room was extremely hard and uncomfortable. I did not like the fact that you could not watch tv in bed.

My family and I stayed overnight during a trip home from Florida. The staff was very welcoming and responsive, rooms were spacious and clean, and check out was a breeze. We would definitely stay again!!!

room was spacious. the property could use some sprucing up. the carpet in the elevator was filthy. overall the experience was good. especially quiet except for the room a/c which was very noisy.

Love this property...easy friendly check in...workers are very polite always willing to help...definitely my go to when I'm in the area!

was ok, couldn't get in touch with front desk, so had to go down and get extract towels and sheets, beds not most comfortable, but was ok, staff was friendly, and the room was clean, no special issues otherwise.

2-night stay. Lobby area not clean when I arrived, especially the carpet at the front desk and the tile in front of the elevators. First night, TV set didn't work. Next morning, shower diverter valve didn't work. Reported both to front desk. Fixed next day, but tub wasn't cleaned after repairs. Bed was not made and clean towels were not provided at the end of first full day. When I reported that, the response from the front desk was "did you request housekeeping today?" REALLY?, I have to request housekeeping? Morning of last day, the spill was still all over the tile in front of the elevators. I checked out and the front desk clerk asked "how was your stay?" My reply "not the best". Front desk clerk ignored my comment and replied: "do you want a printed receipt or an e-mailed one?" The ONLY bright spot from staff performance was the lady that takes care of breakfast buffet. She works hard and is pleasant. The rest of the staff needs to be trained. I expected better attentiveness and higher customer service motivation on a Marriott property. VERY disappointing.

Long wait to check in - 20mins. Then waited another 20 mins to purchase some drinks a short time later. Worker at reception was very friendly & apologised for the wait, definitely could have benefited from another member of staff to help as she was very busy with hotel guests & the phone constantly ringing. Room was for 3 people but sofa bed not made up, didn’t want to wait at reception again to ask for assistance so we used the sheets from the closet & made a bed up. Breakfast was good, egg&cheese muffins, sausages, scrambled egg nice options in addition to usual continental choices.

Checked in, went to the room, and opened the door on someone already in the room and another one in the bathroom. Had to go back to the lobby, after being embarrassed and apologizing profusely, to ask for a new room. Hotel employee didn’t believe my “story” so he went and checked for himself and then came back saying I’d have to get a different room than the one I reserved bc they didn’t have any other rooms available.

Very friendly and informative staff Definitely will be back Thank you

Check in was smooth, lady at desk informed of breakfast times. Was helpful in offering a choice of floors to pick. Very helpful.

The front desk clerk was lovely but completely over her head with no help as hoards of families tried to check in. We waited 30 minutes for our room, and when we got there, the fridge didn’t work.

The ladies at the front desk were great, especially the one in the morning…gave us the biggest Good Morning” to start our day off!

The room and property were excellent, but the staff was something to truly rave about! I would stay there again and again just to be treated the way they all treated their guests! Amazing team!

We stopped here to take a break half way to Florida and it was so easy to get of 95 get everyone up and going again and hit the road.

Easy to get to; right off I95.

Right off of 95, plenty of food nearby. Perfect for a night

Adjacent to the lovely Veteran’s Park, a perfect place to stretch after a long day in a car

It had easy access to I 95. The room was spacious and comfortable. The staff was helpful and accommodating Many choices for eateries.

Nice room and close to the interstate and shopping

Convenient location for a quick sleep-stop during a road trip. Near shopping and restaurants. Plenty of parking. Clean room and common areas. Good breakfast options.

It was very confortable. Easy access on and off I 95. Many eateries to choose from. Employees very helpful.

Very clean, easy walk to local food options.

Excellent location, very nice facility and staff is very welcoming.

Clean comfortable room, nice breakfast, friendly service.

Breakfast was fresh and room was very clean.

Room was large and clean. Breakfast had a nice variety of things to eat. Staff was very friendly.

Convenient location for a quick sleep-stop during a road trip. Near shopping and restaurants. Plenty of parking. Clean room and common areas. Good breakfast options.

The room was great. The staff at check in, Krystal, was very friendly. Check-in was quick which was great after a long day of driving. Breakfast had a good variety of food

Great breakfast too

Nothing was unique. We had a goodnight sleep. Breakfast was just okay. No waffles.

The breakfast is absolute trash. Really nice rooms and suites. Comfortable beds too.

I loved everything except the continental breakfast was awful and served late.

The bathtub has pink stains all over it, around the toilet was dirty, the room itself was nice the air conditioner was great!!! The breakfast was horrible!!!!!