Country Inn & Suites by Radisson, Columbia, SC

I recommend replacing the toilets.

While the staff was professional and very courteous (nice people) they could not make up for the current squalid condition of this hotel. As soon as we pulled into the parking lot, we thought/hoped the interior would look better than the stained, dirty and cracked run down exterior surrounded by a parking lot in desperate need of a face lift displaying weathered and severely faded and cracked black top and parking space lines . We walked in and were greeted by very pleasant font desk employees. Unfortunately, smell of mold was pungent, the air was thick and damp. What made it worse, was the heavy scent of air freshener that was being used to mask the smell of mold, damp air and “the ages.” In spite of those warning signs we decided to look and see if the room may be In better condition. Upon entering the room we agreed that we simply could not stay at this hotel. The walls and carpet were heavily stained, the furniture looked 30+ years old. It had to be the original furniture - worn and tattered. Then the most important test. We laid on the bed, looked at the room from that vantage point - all the stains on the walls and ceiling the pungent and unpleasant odor permeating the hotel was even stronger in the room. We jumped up from the bed reflexively and started looking for a new/different hotel. Once we booked a new hotel, we informed the front desk staff that we could not stay. They said they understood and would refund our money minus $25 for a cleaning fee. OK 👍

The customer service was amazing, and the staff was very friendly and accommodating throughout my stay. The room itself was okay, but there were a few cleanliness concerns, including crumbs on the floor and the tub not being completely clean. I also had an issue with the iron burning a hole in my shirt, even though it was set on the linen setting at the lowest temperature. Other than those concerns, the overall stay was okay.

Ended up not staying. Had some issues at check in as I was initially paying cash, had to add it at atm and didn’t feel like going back after learning pets not welcome. We were in town so my daughter could see her dad once more before he declines and I wanted to ensure a discount would be honored as he’s a veteran. Hotel looked nice in lobby but I do believe it may be Indian operated.

This hotel is now owned by an investment firm per a sign in the lobby. It was very dirty and not maintained. Our first clue was that there were only about 5 cars in the parking lot, a pile of couches in the parking lot, and several screens on the windows were torn. At first we weren’t even sure it was still in business. Staff was friendly but after checking in and getting to our room we decided to leave. Mold and rust were in the room, a lamp shade was broken and torn, the curtains had small holes in them, and it was obvious it was not kept up. We left and went to another hotel.