奧斯汀The Domain區凱悅嘉軒飯店

Upon arrival was the first notice that they were under remodeling construction. I was traveling alone and had to enter from the rear side of the building. It was not well lit at night and just seemed so unsafe. Check in was a pain and it was a makeshift reception area that was very confined. The breakfast wasn’t anything special, an available makeshift conference room was being utilized as the dining area. The construction was noisy, elevators were slow, the ice machine on my floor didn’t even work. Due to a flight change I asked for a late check out and was charged additional funds for one extra hour. Overall I was very disappointed. I’m not sure if things will change once the remodeling has been completed, but my visit left much to be desired. Would not recommend.

Large suite that is roomy and the A/C is awesome! The hotel was under rennovation in the lobby when we were there, but the staff worked around it nicely. Would recommend.

Hotel is renovating so smell of paint is heavy. You will hear banging and drilling in the daytime, and only one elevator is available. The AC makes noise, so light sleeper beware. Otherwise it’s a good stay and breakfast was extended by 60 min due to runners returning from race. Staff is very friendly.

Construction was occurring throughout our stay there. The construction started at 7 AM. This woke us up way earlier than we wanted to. We asked for a refund and they said they were going to contact Expedia to refund one room that we asked for our money to be returned to us. We do not believe that it was acceptable to start construction before 8 AM.

Everything was amazing! Love the stay, dog friendly, this was my first time in a hotel with my dog, and it was very accommodating. I love to have filtered water to refill my bottle, some hotels don’t have this and I truly appreciate it. Two things I would improve, water heater for the pool, it was so cold!! But we still enjoyed it, I would love it if it was warmer. Second, waffle maker at breakfast

Lobby is being renovated, making the property cramped and unsightly. Parking is difficult. The usual upscale amenities are not available. Room was clean and comfortable.

Check in was good and property is clean and well kept. Breakfast had great variety- eggs, bacon, fresh fruits, asst cereals, bagels, etc. The major negative was that there was only 1 working elevator so there was a long wait since it serves 6 floors!

The property and service was not bad, although the images for the property looked nice, it was a completely different experience than expected. Outdated, shower did not seem very clean, the elevator was extremely slow. And parking was not convenient. The expectation on Expedia vs the reality was not the same. Its not a bad hotel. But for pricing comparison to other upperscale hotels is not the right value. I believe i had too high of expectations compared to the other options i looked at before my trip.

Place was under construction pool was closed

Nice, clean hotel with friendly staff. Gym and pool are great, although the gym was very small.

It was one of the best hotels we stayed at, it was very clean, quiet, breakfast was delicious, staff was friendly. I would recommend this hotel for sure

Friendly and helpful staff. Room was clean.

Very clean. Good sheets, pillows and shower. Smelled clean.

This property is very old which I could not tell from the photos on its listing. The second I walked into the room, seeing the dirty ceiling, feeling the dirty carpet, cracked sinks, dirty toilets and shower- I immediately wanted to leave. Lucky, while in bed I was able to forget about all of that. I was only here for a place to sleep at night so it was barracks but would not recommend.

Big and clean room

Very friendly and helpful staff. Big clean room, quiet neighborhood

Very comfortable and clean

Rooms were large with clean linens and surfaces, however between the breakfast area and friends rooms I saw 4 cockroaches in my time here. Additionally, I was charged over twice the price of my stay and this has not been refunded almost a week later and is still marked as pending in my account. The staff were very friendly however didn’t seem to understand the payment system very well and were unable to sort my payment issues themselves leaving me with very little money in the account I use for travel.

Everything was very nice. Rooms were very comfortable, and very clean. The sower was great.

room is very clean!!

This place is under construction so hopefully will improve. But as its stands today, it is not great and I would not recommend staying here. The hotel, including the rooms, are dated. The coffee maker in the room leaked and there are not many amenities beyond the mini fridge. They don’t even provide one single complimentary water. I couldn’t get the TV to cast so you’re stuck with the standard TV. And the breakfast is awful, sparse healthy options. Instant oatmeal, all with sugar. Even the yogurt options all have loaded sugar, no plain yogurt. Also gross runny eggs, cheap coffee, and sugar cereals. Gross! And the elevator is insanely slow. I recommend staying at a newer hotel down the road.

Bed was not supportive woke up each day with back pain.

Pretty good place and nice service. Free breakfast. Close to Mopac Expressway, which is super convenient. One thing to aware, there is no microwave oven in room

It was a great stay the only problem was the bed it was horrible. Stayed in room309 it was bad.

The room set up is great and it's spacious with a living area in the front unlike other hotel rooms where the bathroom is situated right there when you enter the room. The beds are comfortable to sleep in with soft pillows and sheets. The bathroom is separated from the sink which is outside the bathroom and it's a good thing and convenient when one uses the bathroom and the other person brushes her teeth or puts on make-up. Amenities are provided for convenience like a refrigerator, a coffee maker, and the awesome free breakfast.Their crunchy bacon is the best I have ever tasted in my life. My only negatives are: the ac is louder that normal the towel rack is too high for me being a short person. I suggest you install a lower towel rack and hanger on the wall beside the one that's already there. The iron placement is high for my reach as well. Make it lower of maybe provide a foot stool. But overall, it was an awesome stay in Hyatt, Austin, way better than MGM in Las Vegas, I'm telling you. I'm not kidding.

The AC didn’t work very well and my room was stuffy even though I turned the temp down low and turned the fan on constant. The fan didn’t stay on as designated. Also a group of women were partying on the hallway loudly at 1:39 am and woke me up. Otherwise it was a good room and stay.

I'll start with the positive, Nice Area Semi friendly front desk staff Clean room Good enough breakfast. We were placed in Room 315, right across from from elevator so lots of dings throughout the night. The AC is right next to the bed and is SUPER loud. I could not sleep comfortably with the air blowing directly on me and the noise was just too much. I had a migraine from it the entire time I was there. Not sure why hotels put the bed right next to the unit. I dont know if it was just our room or all rooms. I usually have a great experience at Hyatt Place both domestic and international and this had been my worst. Breakfast was ok, first time at a Hyatt property that we had paper plates, cups and plastic utensils but I guess thats due to covid. Kitchen and housekeeping staff do not have a smile on their face, just blank stares....weird for me cause i always smile at people once our eyes meet. I would have loved to give a better review but it was just too noisy for me and with a hectic life, i was looking forward to catching up on sleep which I didnt get.

Really liked the room layout with the semi-separated seating area.

The room did not have a remote for television. You have to log on through your phone and I kept receiving an error message. This was extremely disappointing

The rooms are extremely outdated and just old furniture(cool for 30 seconds to feel like your back in 1995). They look nothing like the photos. Better off staying at a motel lol. Don’t let their sign in the lobby fool you about renovations, these rooms are outdated by 20 years now can’t believe Hyatt allows franchise’s to do this.

This hotel and the staff were beyond amazing!

Very quick response from front desk staff, when needed. Many breakfast options. The barista makes great coffee.

It was a good experience all around. Excellent hot breakfast, friendly and professional staff, clean and comfortable accommodations.

The staff were extremely rude and unpleasant. The room could have been cleaner.

Every single staff member was extremely friendly and helpful. Hotel was very clean and safe. Wide variety of breakfast options and the pool area was great also. Overall, a great experience and will definitely stay here again if in the Austin area!

The entire staff that we came into contact with was friendly. The Hospitality Manger (sorry, didn't get his name) greeted everyone every morning in the breakfast area and, when it was busy, helped people find places to sit. He was constantly cleaning and making sure everyone had what they needed. Jade was also very sweet. I enjoyed visiting with her. She is just a very friendly person. Just a note, the water can get VERY hot!

Great location, we were able to easily travel all over the Austin area. Staff at front desk were friendly and very welcoming. Breakfast options were very satisfying. Coffee nice and strong.

The hotel is nice, good breakfast rooms were spacious and clean. The negative part is that it’s not in the best area and the employees up front the time I stayed there I encountered about 5 different front desks employees none have any customer service skills not the friendliest to approach. They can’t even say Hi nothing….

Staff are very friendly and helpful

Rooms were large with clean linens and surfaces, however between the breakfast area and friends rooms I saw 4 cockroaches in my time here. Additionally, I was charged over twice the price of my stay and this has not been refunded almost a week later and is still marked as pending in my account. The staff were very friendly however didn’t seem to understand the payment system very well and were unable to sort my payment issues themselves leaving me with very little money in the account I use for travel.

It's only 12 minutes driving from the Domain.

Great hotel with easy access to several highways to get around town.

It was a totally nice Hyatt. The only issue was that it was pretty far out with nothing around it. I thought that the "arboretum" hotel might be near an arboretum. I should have recognized that in Texas an arboretum is a mall. It\'s in the middle of nowhere outside of town. Otherwise it\'s totally fine.

It’s a good hotel in terms of value for money. We were just 8–10 minutes away from Domain. Drinking water was always available in the lobby.

Was a great location for my recent visit to Austin.

very nice, clean! a nice commute to downtown and other austin hotspots from here.

Great location, we were able to easily travel all over the Austin area. Staff at front desk were friendly and very welcoming. Breakfast options were very satisfying. Coffee nice and strong.

Great staff, awesome breakfast options, huge parking lot, close to various highways, would definitely use them again for lodging

For Austin, this is a decent hotel at a decent price. Location is very convenient to shopping and Mopac gets you anywhere in Austin pretty quickly

The property was in walking distance to shopping and eating establishments. When I did take an uber it was only 5 mins away from the hotel. Very convenient, would stay there again.

Fantastic value for the price. Very comfortable bed, sheets, towels. Friendly, capable staff. The breakfast buffet had gluten-free bagels - that's a 1st for me with these types of buffets. Much appreciated

Very quick response from front desk staff, when needed. Many breakfast options. The barista makes great coffee.

Every single staff member was extremely friendly and helpful. Hotel was very clean and safe. Wide variety of breakfast options and the pool area was great also. Overall, a great experience and will definitely stay here again if in the Austin area!

Food was awful

Room was clean and comfortable. Breakfast was good. Repeat customers.

Breakfast menu was great and our room looked recently renovated. We had a good, restful stay

Breakfast was not good Every day same item

Great location, we were able to easily travel all over the Austin area. Staff at front desk were friendly and very welcoming. Breakfast options were very satisfying. Coffee nice and strong.

Poor breakfast, bad mattresses conditions

Everyone at the property was nice, friendly, accommodating and open. I liked the breakfast options as well. We will definitely stay there again!