奧斯丁大學區萬怡飯店

Property has just changed hands. Parking still free but now morning coffee in lobby must be purchased. Long lines for service on weekends. Rooms ok but can be noisy on freeway. Facilities in rooms are often incomplete or don’t work properly. Ok value with a discount off published rates.

There was a huge parking lot and no parking fee. The room was a good size and it was comfortable and clean. The staff was very kind. This location also has a small bistro shop in the lobby, which was very cute. Only downside was that it was cricket season and they were all over the parking lot and following us into the lobby.

Ice machines were not working, Otherwise everything else was fine.

The AC in the lobby didn’t work. Big fans in the halls instead. Texas summers are hot. No soaps, shampoo or conditioner. Went to front desk and nobody there. Call the front desk, no response. Waited and called every 30 minutes 3 times. Never got an answer. Cricket in the room. I killed 2 and there were more. We heard them all night.

The staff were really nice and helpful and overall the hotel was nice, but there is some construction going on in the lobby area and the hallways and rooms in general looked a little more run down than the photos online show. A good carpet cleaning and some general repairs would solve these issues. I also wish there was a shuttle offered from the hotel to the airport.

The mattress was quite soft and we rolled to the center of the bed. Also, we wanted to use the pool on Saturday evening, but it had some trash and a little debris, and what seemed to be a film over it. That was disappointing. I was really looking forward to some pool time.

Made a trip to Austin for the weekend to tour the UT campus with my daughter. For the price, it was a great value. The room was clean and the bar was a plus!

Customer service was wonderful. Only issue i had was a sign advertising Starbucks 24/7 and they only had coffee and that was for a linited time of day. No frappuccino for me! Lol. Overall, we had a great stay!

The ac went out in the lobbies and hallways. The pool was dirty looked like a bird bath. The room was awesome very comfortable and thankfully the ac worked amazing.

Excellent service, great location, nice environment, enough parking lot.

There was mold in our room. Right above our beds. Also parking area was very dark no lighting out there

There were very loud noises that sounded like plumbing issues all hours of night. Room had beds made but no other cleaning. Ceilings were visibly dirty.

great staff and very clean rooms. very accessible location to downtown area and restaurants

Our room was the highlight of the stay, no issues there. Step outside the room door though and there was black mold in the hallway due to high moisture. The hotel had humidifiers on full blast to try to mitigate. However, someone cleaned/treated the hallway area for the black mold with bleach but now the entire area smells of bleach. The bleach smell did dissipate throughout the day, but my wife is pregnant and she could smell the bleach from our room. Lastly, the hotel is located in the north loop area of Austin. The actual location is clean but the area around is less desirable, i.e. homeless living in the underpass, trash and debris in surrounding area, and etc.

I guess I’ll begin with the stained carpet which led us right to our door which had cracks in the sides, great for letting in all the light and noise from the hallways. The worn carpeted floor was oddly sticky, when I ran the bath water to get the shower started it came out brown at first. If I hadn’t just gotten off a long flight and travel day I would have abandoned all thought of a shower. The lamp shade was stained, everything just looked greasy we were afraid to touch much and the towels were practically sandpaper as they felt 10 years old.

Old and run down- the mattress was so worn it actually sloped to one side. Bathroom linens were clean, but threadbare and were long past replacing. Dusty and parts of the room had broken stuff that was never fixed and just left looking wonky. The curtains had dark red splatter so that was gross. I was glad my stay was only one night and would not return for another stay.

The carpets just seamed dirty, they felt sticky against my feet I could not walk around the room barefoot. It really gave me the ick.

Great location. Rooms were clean.

I went with Courtyard for the name but I am extremely disappointed. Entered the lobby and it was HOT! Large utility fans set up thoughout the first floor. Waited about 15mins to get checked in. Floors were nasty, elevator had spelt food in it. The room was okay... Carpet in bedroom was wet, hot and cold settings on the shower were incorrect. Why is this place so rundown!?!

Walking in, my wife found a big toenail clipping on the carpet, we noticed the wall carpet baseboards were attached with bright staples as were some of the curtains. The bath light flickered, i asked twice to get it replaced, it was never done. The bath sink was hanging off the wall on one side, the shower handle comes off in your hand when i turned it on, the trim covering the curtains was badly chipped, some of that trim was not painted, showing raw wood. I was very disappointed as this is a Marriott

I chose Courtyard by Marriott because of the brand, never had a bad experience-until now. It was extremely run down, very old looking. The room itself was muggy and humid and never cooled off. The bed was awful. After a 4 plus hour drive we hoped to rest but that’s far from what we did. The mattress seem to dip/bow in the middle. If we moved any it sounded like the whole bed would collapse or fall apart. My son just moved to the area but I will definitely rethink stay here a second time.

Attractive hotel. Staff extremely pleasant. Complaints: no microwave in room. Small fridge did not have freezer compartment. No cloth bath mat. Otherwise, very nice room, comfy bed, nice linens, QUIET! I requested a room away from elevator/stairs -- that was honored.

The bed was horrible

The property is dated back to the 90’s so it’s not the newer versions of courtyard by Marriot. The AC works amazing!! The shower was hot! Nice TV. Rooms do not have a microwave. You have to request them and they are very cheap. Fridge is your typical small floor model. Overall the staff are very nice and will help you. No ice machines, so you have to get ice from the bar. Nice pool. Starbucks onsite. Location is decent. Older part of north I-35 @ 290. McDonald’s and Dollar Tree are close by. Austin traffic just sucks!!

Close to event venue but 1 bed was broken.

Old and run down- the mattress was so worn it actually sloped to one side. Bathroom linens were clean, but threadbare and were long past replacing. Dusty and parts of the room had broken stuff that was never fixed and just left looking wonky. The curtains had dark red splatter so that was gross. I was glad my stay was only one night and would not return for another stay.

The hotel was good, but the mattress was terrible. Way too springy and worn out.

It was out dated

Smooth checkin, clean room. My only complaint was we had a conjoining room, and someones alarm kept going off and being left on over and over at like 6am until 8am- the staff did try to help/call *thank you!. There also was no microwave in the room but there was a mini fridge and coffee maker. Reasonably priced and next to the highway, I'd definitely return again!

Staff were pleasant and helpful. My room was old, very dark

I arrived before 3 and wasn’t able to check in early, so we left our bags with the front desk and went out to eat. Came back at 5 and still was not able to check in, they said the room still wasn’t ready. That’s 2 hours after check in time and I still had to wait another 20 minutes til the room was available. I asked if there was anything they could provide, maybe a complimentary breakfast, for this inconvenience, and he gave me a small water bottle and a candy. The worst.

The staff was amazing, they even picked up that it was our anniversary and left us a nice card and gift.

I had great service. The same woman that checked me in last time took great care of me again and was very friendly. She helped with the accessible accommodations we needed and checked to ensure everything was okay. She is the reason i would stay there again.

We enjoyed our stay. The staff was very helpful in event of an unexpected emergency.

We've stayed here twice while visiting our son at UT. I enjoyed our stay both times. The staff was very friendly and helpful with any questions we had. The rooms were nice, clean and cool sleeping at night. Definitely would recommend!

Horribly check in!

Very disappointed with this property! We arrived early and the front desk person was very rude, we knew we were early and that our room would not be ready but the attendant was very condescending. I had to leave to drop off my daughter at UT and although the attendant saw me there with my wife and family he would not allow her to check in even though she had all of the information. The place was very dirty from the time you walk in, lobby, halls, elevator to the room itself. Also the TV was broken.

Front desk staff was very friendly and helpful

Everything was spotless , everyone was friendly. Exceptional check -in. Front desk lady was very professional . Keep up the great job.

All the staff were nice and very friendly.

The hotel was located close to UT campus and was very convenient. Good clean rooms but breakfast options were limited. Overall good service and quality.

The only real complaint is the area didn’t seem the greatest but was quiet but yet conveniently close to the freeways so everything was easy to get to.

The location is quite good but you can easily miss it as the sign is not big enough

The Marriott Austin-University Area is not in the area of the university. It is not convenient to university events. It is in a very worn down, desolate area with a significant homeless population. It is not walkable to restaurants or bars. The hotel itself is extremely worn and needing updating in every way. Our bed sloped in the middle, bathroom was old and stained, walls were stained, and lighting is insufficient and falling apart. Over a 4 day stay we had maid service once. We had to contact the front desk to get fresh towels. People who work in the hotel are friendly and helpful, but it doesn't overcome the shortcomings of the hotel itself. If you are in Austin for university events there are other hotels that would be closer, in a safer area, and more updated. I would not recommend this hotel to anyone.

Great location. Easy parking. Nice room. Quiet and safe.

Good place to stay. Easy access to i35 & UT Austin.

It’s an older but well maintained building in a less desirable area of town.

Clean, friendly staff, quiet, and conveniently near a bunch of restaurants. Downtown is about a 10-minute drive. I would stay here again.

The entrance off the highway is easy to miss. You could use a bigger sign.

Better sheets, room was cold. Is not by the university. Is far.

Older hotel needing upgrade. Nothing is complimentary such as lobby coffee. Room service was inconsistent. Tried to get empty shower gel replaced for five days and never happened. Exercise room very small and not even floor mats are provided. Access to hotel is via a busy one-way access road. Much better places to stay in Austin as we later found out.

Everything great especially staff. Would be nice if you offered coffee all day long as there isn't anything in walking distance.

no hot water in morning for shower, bed wasn’t comfortable, breakfast was good but pricey

Amazing service at the Starbucks bistro by Nicky. She is very kind and nice. The chef is excellent, and she is great!! They made us feel at home, and I will definitely come back.

Our stay was nice and easy. Check in was easy and the staff was friendly. The room was nice and ready. We did notice the TV was not working properly and the hotel quickly moved us to another room with a smile. We also had breakfast at the hotel which was delicious and and fun because of Ms. Temple. I would stay here agin.

Overall, the staff were nice. The food was delicious. The hotel could use some updating.

Was convenient to UT where I was taking a course. Not walkable to shopping or restaurants. The restaurant in the hotel was alright. And the water pressure in the shower was none existent.

Made a trip to Austin for the weekend to tour the UT campus with my daughter. For the price, it was a great value. The room was clean and the bar was a plus!

Customer service was wonderful. Only issue i had was a sign advertising Starbucks 24/7 and they only had coffee and that was for a linited time of day. No frappuccino for me! Lol. Overall, we had a great stay!

Very nice and clean room. A few small issues: the coffee bar is only open until 11am; it would be nice if you could get coffee in the afternoon. There was also no clock in my room, which was a little strange. But overall it's a great place to stay if you're going to a concert at the Moody Center.