奧斯丁中央希爾頓安泊飯店

Improvement with elevators.,Put of 4 only 2 working and slow.

We had a great stay at the Embassy Suites in Austin—clean rooms, friendly staff, and the made-to-order breakfast was a definite highlight. Unfortunately, the pool was out of order during our visit, which was a big disappointment, especially since we were really looking forward to it. Still a solid experience overall, but we wish we could’ve taken a dip!

room bathroom needs updated. no towels at pool. hot tub has no jets. no clock in pool area. floors and carpet dirty.

Elevator was broken. Only 1 side of the elevator was working. Pool was also out of service. I only stayed 1 night instead of 2 because off the pool closure. AC also leaking in the room. Staff was great and helpful.

Overall, the experience was great and the value for the cost was outstanding. But fix the elevators. At breakfast, several softball teams, parents, Fans and even hotel staff were using only two of the four elevators. Staff said they were not operating.

Staff was outstanding. Breakfast was amazing as was happy hour. Room was clean and comfortable and spacious. This is our favorite hotel in Austin. Was a little shocked to have to pay $17 per night parking fee. Never had that before and don’t remember seeing when booking but maybe I just overlooked.

Only one elevator worked. Room never got cleaned or trash picked up, probably because of the elevator problem.

Good location, easy check in. Internet access never granted in 2 days. Front desk very busy didn’t want to stand in line. Rooms still have “ popcorn” asbestos ceilings. Breakfast area very good & food excellent. Only complaint was no internet connection for stay,

We loved the breakfast. We were disappointed that there were no pool towels at the pool and the jets in the hot tub were not working. We really liked this hotel and would stay there again, hopefully the hot tub will be fixed.

Pool was one of the reason I booked and it was closed down.

Shower did not drain. I told front desk 2nd day nothing was done. Tub overall looked old n dirty needs to be replaced. Towels were not white too many dark spots n dark stains they needs to be thrown out!! Staff was nice!

Breakfast was amaizng and rooms are always so clean and comfy.

Everything looked nice except the bathroom. Tub should be replaced and dusty corners.

Friendly staff, but the room’s cleanliness was unacceptable. The dirty, musty-smelling carpet led us to switch hotels. Improvements are needed.

Clean room, excellent staff & service

I rated the cleanliness a one star due to finding blood stains on the pillowcase and bed sheets. As a club volleyball traveling family we’ve stayed at several Embassy Suites and have always been impressed with the cleanliness, service and of course the food. This time the bloody linen was an unwelcome surprise. The staff did provided us with clean linen but it did leave us with the question of the overall cleanliness of the room, Besides that hiccup the rest of the stay was what we’ve come to expect from Embassy: a safe and comfortable stay.

Public areas of the property was in decent shape and staff helped keep it clean, rooms were dated and bathrooms we're dirty & showed it's age.

This Embassy Suites is not what I’m used to from this brand. The facilities at this property is rundown, elevators not working. Toilet water pressure is really low (toilet bowl itself was stained really bad) the room was old and tired, needs a total facelift. There was no shampoo in the dispenser and when I inquired at the front desk, I was told that the staff had gone for the day and that I would need to contact them at 7am the following day. Additionally, the shower/tub caulking was molded, the bathtub stained. I tired sleeping on the bed and it was so old and soft that it sloped to one side. Only positive was the breakfast and made to order omelets and buffet. I really wouldn’t pay the high rate to stay at this embassy suites, if I’m getting a “two star” type of facility. Would opt to stay at a Double Tree Hotel or actual Hilton down the street. Save your money and stay at a newer property to get the money’s worth.

Good food -and clean room and service

Room was Old and Musty. Carpet was all torn and wear out. Towels were so rough Bathroom was musty, humid and small.

The breakfast buffett was exceptional. Lots of options and fresh! The lobby area and main areas were up to date and nicely decorated. The rooms are spacious but dated with heavy textured ceilings. The bathroom has new shower tiles and doors. Great water pressure. Overall, a good overnight stay.

So, over all good. Breakfast was solid and above average. The free drinkz where a nice touch. The rooms where a tad weird, people could just see into your rooms unless the curtains where drawn shut but it was hard to close them otw out so people could just see into your room when not there. The pull out couch was so uncomfortable, and the king bed was also not up to par so we left late at night on our last night there. Staff is super nice and friendly.

Staff is very friendly but the property is so old and you can tell. It looks like the rooms haven’t been updated since the place opened. If you compared this to different embassy suites this would fail

1. Internet Wifi speed (<10 Mbps) was barely enough for streaming movies in the room. 2. Parking prices were a shock! $68 for 4 days. Why not just include it in the price of the room daily?

This property is fine. I don’t have any real complaints. My only concern was it said each room had a balcony. The balcony is not a traditional outside balcony. It’s the indoor balcony that the embassy is known for. My balcony happen to be facing a wall, which I didn’t care for.

Rooms were spacious and clean.

Pillows were small. The bed dips (spring mattress). AC didn’t work too well.

Breakfast buffet was great. Rooms were very spacious, but need remodeling. Great location near UT. I had to ask several times for extra towels and toilet paper, which were never brought to our room. My son finally went downstairs to the front desk to retrieve what we needed.

Everything was great but the mattress on the bed was so hard we both woke up in pain. It was a queen sized bed. I don’t recall it being like that when we stayed here before, so hopefully it is an isolated incident. We love the breakfast and the size of the rooms!

Free Happy hour was a plus! The rooms were huge and very clean! Also the breakfast buffet was delicious! Would definitely stay again.

Upon check-in, no staff was available for an extended period of time.

Great hospitality and customer service from the staff. We enjoyed our upgraded suite, which was a pleasant surprise for me and my daughter’s road trip and Tate McRae concert! They made my daughter feel like a complete rockstar and made her trip a memorable experience! Great location, 3 minute uber drive, and beautiful hotel!

Clean room, excellent staff & service

I wish I remembered the guy on the front desks name he has one of the best customer service ever! White skinny guy talks allot but awesome.

Staff was outstanding. Breakfast was amazing as was happy hour. Room was clean and comfortable and spacious. This is our favorite hotel in Austin. Was a little shocked to have to pay $17 per night parking fee. Never had that before and don’t remember seeing when booking but maybe I just overlooked.

Check-in with Emily was great. Once we got to our room we recognized this wasn't the room we booked through Expedia. I went back down to the front desk to get the issue resolved but before I could even finish my sentence I was rudely interrupted by Sam. She looked at my phone and stated "The amount you paid isn't for that specific room." I let her know that I used Expedia points which lowered the rate. She then stated that she called the manager Mark and that he stated that the room could not be changed. My wife then walked over to attempt to explain what was going on but Sam then threatened to call the cops because we were being "unruly" and that we would not be refunded the cost of the room. After attempting to get her to let us speak we then walked over to Emily, who had checked us in, to explain what was going on. Sam then stormed over to where we were demanding that Emily come to the back and speak with her first. Emily stated that she would but after she spoke with us. While Emily was helping us, Sam went to the back and came out and demanded that Emily stop what she was doing to come and speak with Mark on the phone. We were able to speak with Emily and explain to her what was going on and show her the Expedia confirmation with the room that we booked. She stated that she saw that the room that we booked was not the same one that Expedia had us down for but unfortunately, there were no available rooms so ultimately, the issue had to be resolved with Expedia.

We were welcomed with enthusiasm and politeness. All the staff we spoke with were really nice and helpful. I would recommend this place for anyone staying near downtown Austin and I will definitely stay here again.

From the time I walked in, the staff went out of their way to meet my needs and make me feel welcome. The hotel and my room were clean and attractive. The morning buffet was excellent, complete with a grill with my food cooked to order. 5 stars!

First night we were put in a room with a queen bed instead of a king bed suite and was told to show proof I booked a king bed suite. Then people were in the open area til almost 4 in the morning talking, laughing and drinking being very loud so we got very little sleep including my toddler. Then we were moved the next day but AC did not work well… when asked for them To clean our room the following room they only made the bed and did not leave toilet paper or towels and did not make the pull out couch. The water stopped working and the two women at the front desk were so rude. Then our daughter left her stuff animal she has had since she was a baby and there was no care from the staff to help look for it. We were told that rooms were cleaned and it wasn’t there and they wouldn’t let us look. We had to look for house keeping on our own to ask for help. Staff was rude and not helpful. I would not recommend staying here

The staff is very helpful and friendly. Great customer service

Great location, great breakfast

parking at night was a little concerning , it was dark just outside of the front door area.

We were not impressed with our stay. The location itself did not feel inviting at all, and the surrounding area looked very run-down. On top of that, we were charged $17 per night for parking, which I find ridiculous considering we already spent about $300 for two nights. At that rate, parking should be included. They also don’t offer free Wi-Fi. Instead, you have to sign up for access, which is very inconvenient. Our room was just okay. The shower definitely needs an upgrade, as everything felt old and outdated. There was also an unpleasant “old apartment” smell throughout, and the commode was in terrible condition. The only positive I can mention is their breakfast, it was the best part of our stay. Unfortunately, that alone is not enough for us to want to return.

We were only about 10 - 13 mins from downtown and a shopping center right behind the hotel. Target right there! Very clean! Staff were amazing! Breakfast, happy hour and all the amenities were great! We will definitely come back!

Easy to uber to downtown

Hotel was in great location, staff was friendly and helpful, room was comfortable and happy hour and breakfast were very good. Would definitely stay here again.

Area neighborhood not a great area. Wouldn't feel safe walking around

Location little scary. Hotel pretty old and our room smelled musty. It was pretty clean but everything is just old. Parking fee was something new for Embassy. Happy hour is nice and breakfast was awesome that was very clean and safe.

Very convenient location

Always love staying at Embassy’s because of their breakfast. Only thing was I accidentally booked the wrong embassy. I usually stay at the one on Congress because there’s more walkable things to do around the area. This Embassy was more north off the expressway so couldn’t do much sight seeing. But again that was my fault. We enjoyed the view from hotel, the comfort etc.

Was ok

Good breakfast with homemade made to order omelets. Loved the happy hour too.

There were screaming children in the dining room (truly screaming!). And the parents did not remove them right away. The breakfast was great, but dinner was like frozen foods heated up for a 4-star restaurant price. We had the quesadillas and the flatbread with beef. Very disappointing. However, the room was great. It was very comfortable and quiet. All the staff were very nice.

Excellent breakfast and happy hour.

Staff was outstanding. Breakfast was amazing as was happy hour. Room was clean and comfortable and spacious. This is our favorite hotel in Austin. Was a little shocked to have to pay $17 per night parking fee. Never had that before and don’t remember seeing when booking but maybe I just overlooked.

Everything was great! The breakfast was really good!

From the time I walked in, the staff went out of their way to meet my needs and make me feel welcome. The hotel and my room were clean and attractive. The morning buffet was excellent, complete with a grill with my food cooked to order. 5 stars!

Appreciated happy hour and great breakfast buffet

The hotel was nice, but not in the best part of town, in my opinion. The room was ok, I had a hard time getting the remote to turn on the tv and it wouldn't shut off. The beds were good. The inside of the tub needs to be refinished-peeling. The hotel does have a good happy hour and the drinks were good. We had to talk to the manager about the lack of meat on our entree, but he fixed the problem quickly. The breakfast was great! The hotel does have a nice workout room and pool area. Cleaning crew should clean out the elevator threshold- full of candy. heads-up, you will have to pay for parking at this site. Overall, I have always liked staying at Embassy Suites, but will look for another Embassy Suites next time I travel to Austin.

Free Happy hour was a plus! The rooms were huge and very clean! Also the breakfast buffet was delicious! Would definitely stay again.