奧斯汀中城假日飯店 IHG 旗下飯店

I felt that there were many issues with this stay. Was not able to use the gym as it was out of service. Renovations happening and seemed like a very outdated older hotel. For the amount of money for this hotel breakfast wasn't even included. We stay at holiday inns all over the country and this is probably one of the lower end hotels we have stayed at.

Needs updating badly!!! Balcony had no chairs and view was of front of hotel roof, parking lot, low income housing, businesses and highway. Our room had ceiling cracks, stained furniture and uncomfortable mattress. Light switches had black grime but somehow the room seemed clean otherwise. I bought a container of disinfectant wipes though as I’m a bit of a germaphobe. Room safe broken and not repairable per staff. On the plus side, front desk people were very nice and you can walk to a variety of stores and restaurants. We were able to check in early. Pool is surrounded by trees so as another reviewer said it is filled with leaves. We saw maintenance guy clean it and 10 minutes later leaves were everywhere. We swam anyway because the water looked clear and temps in high 90’s. Pool surface is also deteriorated, pool towels the size of hand towels. Everywhere we looked there were ripped light shades, stained rugs, cracked ceilings etc. Breakfast buffet offerings weren’t bad but air conditioning was out the last 2 days in the dining area. They could use more staff there as they couldn’t keep up with cleaning tables and hostessing even though they really tried. Common areas look better than our room. I think function rooms are probably decent and the core business. F1 was in town when we were there so room prices were high and hotels were pretty booked so we took a chance as the location was not too far from where our family event was. Would not stay there again.

Hotel needs updates. Parking is kind of a pain

Wasn't the cleanest hotel. When we search, we always search for free breakfast, it has changed since we booked and the breakfast was a regular hotel breakfast and 12.95 a person. The pool was not well taken care of and the water was a dingy green color. The location was great but the hotel needs some work. Wouldn't stay here again

The property is very quiet despite having a bar on the first floor And the room was pretty clean The only thing we didn’t like was the fridge in the room. IT SMELLED LIKE FISH SO BADDDDD

Ben who checked us in was so rude that ruined the first impression of the hotel. It could have been enjoyable, above average hotel if he was not there. Parking lot was conveniently located and had a couple of patrol vehicles.

Gym was being renovated but was able to walk to golds gym across street cause was holiday inn guest liked the restaurant onsite too

This is a decent place to stay if you need to be close to Austin Heart Hospital. Otherwise, PASS. First impression of this hotel was bad. Very limited parking near the entrance… with an only one row of tightly spaced parking spots in the front. The only space I found in the front was littered with trash/beer cans so I had to park in the very back of the property. The side/rear parking area is poorly lit. I did not find any key card entrances in the back. The adjacent property is a disheveled vacant lot with a “private property sign”. I was not comfortable walking from my car to the front door at night. It The lobby was nice. The staff person at check in was great. The bar area and common areas were inviting. Then I went upstairs and was disappointed again. The front cover of the ice machine was on the floor and the door to my room was ajar. An open door was a first for me and totally freaked me out, but I entered despite my reservations. The sleeping area is nice. It is outdated, but looked like clean with fairly standard hotel accommodations, but very dated….. popcorn ceilings. Then I checked the bathroom. All I can say is….. gross! The door had a huge badly patched hole and small holes on the inside from a doorstop. The robe hanger was broken. The tub had rust in it and a faucet that never stopped dripping. No tub/sink stoppers. Pieces from a bad ceiling patch fell into the tub while I was there and I noticed dark spots that looked like mold. No from me.

- Quite place - Hard time finding parking space

Rooms were spacious and very clean. Breakfast buffet was amazing lots of options. Staff was very friendly. Henry at the bar was very personable. Pool needed cleaning but overall great accommodations for the price.

This is our 5th stay over the last few years at this hotel and 1st this year for a UT football game. It’s cricket season, but I expect them to stay outside. Unfortunately there were several in the room and under the bed chirping all night. I love camping trips, but for a couple hundred dollars a room night, I expect the hotel to keep the rooms pest free. The front desk person wrote it off as “it’s that time of the year.”Well there are still 3-4 UT home games this season, so I guess the hotel isn’t interested in repeat business anymore. With that attitude, I might as well book at a local campground 😬.

This hotel is old and dirty. There is mold around the counter in the bathroom. The carpet was filthy. The cleaners probably did the best that they could but there is just too much build up of dirty to really get it clean. The whole hotel smells musty including in the room. It's in a great location but I wouldn't stay here again.

Spacious clean room with balcony. Nice lobby and amenities. Hospitable staff. Made my stay great!

Needs updating badly!!! Balcony had no chairs and view was of front of hotel roof, parking lot, low income housing, businesses and highway. Our room had ceiling cracks, stained furniture and uncomfortable mattress. Light switches had black grime but somehow the room seemed clean otherwise. I bought a container of disinfectant wipes though as I’m a bit of a germaphobe. Room safe broken and not repairable per staff. On the plus side, front desk people were very nice and you can walk to a variety of stores and restaurants. We were able to check in early. Pool is surrounded by trees so as another reviewer said it is filled with leaves. We saw maintenance guy clean it and 10 minutes later leaves were everywhere. We swam anyway because the water looked clear and temps in high 90’s. Pool surface is also deteriorated, pool towels the size of hand towels. Everywhere we looked there were ripped light shades, stained rugs, cracked ceilings etc. Breakfast buffet offerings weren’t bad but air conditioning was out the last 2 days in the dining area. They could use more staff there as they couldn’t keep up with cleaning tables and hostessing even though they really tried. Common areas look better than our room. I think function rooms are probably decent and the core business. F1 was in town when we were there so room prices were high and hotels were pretty booked so we took a chance as the location was not too far from where our family event was. Would not stay there again.

Hotel is really run down. Wall paper falling off the walls, mold in bathrooms, carpet is nasty. Needs a major renovation and it could be nice again. Not worth the money we spent for sure.

Clean, friendly staff, comfy bed, no complaints

Hotel wasn’t very clean and rooms were outdated.

Although the rooms were clean, the hotel needs a complete renovation carpets and elevators are dirty and the place is very outdated

This is a very NOT well taken care property. The rooms are disgusting. Broken lights, broken door, broken cabinetry, dirty bathroom counter, dirty shower tub (hair from previous stay). We have pictures of all the these items. We had to leave the place and find a different hotel. Do not waste your time and money booking this hotel!

Decent hotel. Nice for the money spent. Bathroom could have been cleaned better as there was mold behind faucet. Ice machine was gone on our floor so had a hard time getting ice. Security guard on premises at all times which made us feel safe.

Spacious clean room with balcony. Nice lobby and amenities. Hospitable staff. Made my stay great!

Rooms didn’t cool.

The facility is showing its age. The room was comfortable, but... There is a balcony, how quaint. There may have been more scenic vistas when this was built, but the balcony serves no purpose now, except to stick your head out to check on your truck. It was especially blustery when I was there. The wind whipping around the corner had the glass sliding door howling like a haunted house. Next big remodel, I suggest pushing the room out to make it larger, utilizing the balcony for more practical space. And in this day of complimentary breakfast with the obligatory Texas shaped waffles, what's up with the fifteen buck Green Eggs & Ham. It was all very good, but it ain't the Sunday brunch at the Galvez.

Great stay, the service was great and room was huge. Even though the place needs to be updated it is still in great shape. I would definitely stay here again.

Its just ok. The lighting could be better in the room.. The TV is not working. Think it's the battery for the remote. Just contacted the front desk so waiting to get that taken care of. The sliding door to the patio. It's little janking, it's, old. It's a nice size room 2 people.

The outside of the hotel looks very sketch. I was nervous of where to park my car. The girl at the front desk seems miserable. Our room had a missing chain lock, only the deadbolt on door and the door didn’t look secure at all. There’s no patio furniture, just an outdated slab, the tv signal lagged entire time. Beds were so hard. Hotel was so noisy. Best part was the sweetest staff at breakfast.

We were in town for UT orientation for 2 nights. The hotel was in a convenient location for us. It's an older property. We were on the 7th floor. Room was very clean, just a little dated. Cabinet with mini fridge dragged on the carpet because it was not leveled - just old. Beds were comfortable with plenty of pillows. AC was the problem. Never cooled down. Left early the next morning for campus. Called and asked that maintenance check the AC and if it couldn't be addressed to move us to another room. When we returned late afternoon, it was cooler. As the night wore on, however, it started to get a little warmer. The entire 7th floor was a lot warmer than the lobby area. Again, it's just an older hotel that needs to be updated. The price was right and the staff was friendly. Breakfast is a paid buffet, not included with room.

Each room had a balcony, which unfortunately is rare this days.

This hotel is ok. The room itself was clean but needs an update. The bathroom door was splintered and jagged at the bottom due to water damage. Loved the balcony in the room. Would give this a 7.5

I had a nice view from the deck of Downtown Austin. The hotel needs some updating, but overall it was decent. The check in was fast and easy. If you want to go to Downtown Austin it’s easy to get Downtown.

Amazing staff and customer service

This property was affordable and offered free parking. It was also conveniently located with several dining options around, but I would not stay there again largely based on the staff. Besides Edith, the staff wasn't friendly or welcoming. If you asked a question, they seemed bothered to answer. Housekeeping came at random times to clean. If you were not up and out before 8am, you missed your cleaning for the day and had to keep dirty towels in your room. One day, they ran out of towels and we had to wait hours to receive. A housekeeper came to our door, banged, and then tossed our towels to us. No words, just literally tossed them to us. There was no hospitality whatsoever. Edith was attending the front desk when we checked out, and she was super friendly and thanked us for visiting the property and area. Too bad, she wasn't on staff throughout our entire stay.

I stay here every week and they treat me like a friend. Love the staff.

Ben who checked us in was so rude that ruined the first impression of the hotel. It could have been enjoyable, above average hotel if he was not there. Parking lot was conveniently located and had a couple of patrol vehicles.

Quick registration to room time.

The staff here!!! Some of the the best people have ever encountered. Everyone I came in contact with was polite, friendly, and helpful!

Was not able to check in at 3pm because there were no rooms available as told by the front desk clerk. There were about 10 customers wait for rooms. Several had left and come back and there were still no rooms available despite having made reservations ahead of time. The clerk stated there was nothing he could do and management not available until Monday for escalation. He was supposedly blocking customers into rooms as they became available but no names were asked. I mentioned this when I returned to the counter to make sure my name was on that “list” and the clerk rolled his eyes at me in front of other customers. Which I did call him out when he did so. People have plans, which were now altered because there were no rooms available. Is it not the same expectation to have rooms available at check in time despite being full the day before? I was not able to cancel my reservation at the site since it was made thru Hotels.com. Fortunately I my kids and I were able to stay with my niece before heading back home the next day. Very disappointed in the way the clerk handled this situation

Friendly and helpful staff! Great stay

Employees unable to provide receipt and when I questioned it, they were rude about telling me they would email it to me. I still have not got a receipt.

Excellent value for money. Nice pleasant stay. Friendly, warm staff. Terrific breakfast offer.

Nice place, rooms were clean, buffet breakfast was good and was reasonably priced. Convient to downtown and other points of interest.

Ok property for a quick overnight stay. Close to 6th street and a lot of dining options

The staff was friendly. The property was quiet and close to dining (The Linc). Parking wasn’t bad there’s a lot but it’s more to the rear of the property.

This hotel isn’t really midtown but more suburban. The room was good and front desk and breakfast staff were super friendly and helpful and the breakfast was good. Walking outside is quite noisy due to proximity to the busy nearby highway but it never bothered inside the hotel.

Great location close to downtown

Perfect location for our stay. Hotel was clean and easily accessed.

Great location, friendly staff, nice clean rooms

The bartender was so friendly and courteous. He handled our food and drink order. He knew alot of the customers by name and had everyone served promptly with a smile on his face even though he was extremely busy. We stayed there for a medical appointment. It was close to the hospital and clinics. The rooms were nice and clean. We will stay there again for sure!

very clean area / great location

This is a decent place to stay if you need to be close to Austin Heart Hospital. Otherwise, PASS. First impression of this hotel was bad. Very limited parking near the entrance… with an only one row of tightly spaced parking spots in the front. The only space I found in the front was littered with trash/beer cans so I had to park in the very back of the property. The side/rear parking area is poorly lit. I did not find any key card entrances in the back. The adjacent property is a disheveled vacant lot with a “private property sign”. I was not comfortable walking from my car to the front door at night. It The lobby was nice. The staff person at check in was great. The bar area and common areas were inviting. Then I went upstairs and was disappointed again. The front cover of the ice machine was on the floor and the door to my room was ajar. An open door was a first for me and totally freaked me out, but I entered despite my reservations. The sleeping area is nice. It is outdated, but looked like clean with fairly standard hotel accommodations, but very dated….. popcorn ceilings. Then I checked the bathroom. All I can say is….. gross! The door had a huge badly patched hole and small holes on the inside from a doorstop. The robe hanger was broken. The tub had rust in it and a faucet that never stopped dripping. No tub/sink stoppers. Pieces from a bad ceiling patch fell into the tub while I was there and I noticed dark spots that looked like mold. No from me.

This is a very convenient and comfortable property. Breakfast buffet was basic but good, at least for me: protein yogurt, huevos con chorizo, fruit including strawberries, bread and breakfast pastries, coffee, milk, good raisin bran, bacon. The only negative was that the front desk was unmanned when we showed up around 7:15pm to check in and we had to wait 5 minutes for a clerk to show up.

They didn't have the room I requested ready at check-in. So, I took another room. This was okay but it was not what I reserved. Also, I did not notice when I reserved the room their restaurant was closed on Sunday. My check in date. I would have gone somewhere else but fortunately there was a nice restaurant within walking distance. The breakfast was okay. It was a buffet but not many options. Overall, it was an okay stay.

The breakfast was over priced.

Breakfast was way too expensive for the food that was served.

Staff were very friendly and breakfast was great.

Location was perfect for our visit. Check in was simple. Room had old appearing rug that needed cleaning and bathroom door replacement. No other issues. The breakfast was very good.

Hotel site pictures are not what you get when staying at this location. The property is severally outdated and repairs look to be done by a bad handy person. Needs a serious update that is about 10 years overdue. Hotel was clean and the buffet breakfast was good. Staff and service was good.

When we arrived the place looked kinda run down and the building its self looked fairly old. However, when we entered the establishment was clean and up to date. The room itself was a decent size and clean! The breakfast was unfortunately not that great… it was honestly a 3/10, I kinda expected more. Staff was friendly!

Excellent value for money. Nice pleasant stay. Friendly, warm staff. Terrific breakfast offer.

Rooms were spacious and very clean. Breakfast buffet was amazing lots of options. Staff was very friendly. Henry at the bar was very personable. Pool needed cleaning but overall great accommodations for the price.