奧斯汀北中部智選假日套房飯店 IHG 旗下飯店

Lift was not working, however it not bothered us as we stayed on 1st floor. The main concern was no bodylotion and toothpaste.

We arrived at 2:30 pm expecting to check-in a little earlier. However, the front desk clerk told me they were renovating and we had to wait until 3:00 pm. We ended up checking-in until almost 4:00 pm and then they gave us a room on the third floor. No access to elevators! When we got to our room, it smelled bad. We requested another room and luckily the cleaning crew told us they just had finished cleaning another one. Finally, we were able to get in and rest after a long day driving.

The lobby lacks air conditioning. The air conditioning in the room was excessively noisy. It was not the best part of town so I was grateful that the parking lot was very well lit, however, also, it was impossible to fully close the blackout shades so the room was very bright from the well lit parking lot.

Great customer service and the parking is free

When checking in they ask for a $100 deposit that’s not shared on ihg website and should be especially when booking 3rd party or even on the ihg app. The elevator was down and we’re stuck on having to get an upper floor going up and down the stairs the whole stair.

Everyone was really nice & informative. They answerred any and all of my questions, I had DOVE in the room to use at my disposal which is a plus and the breakfast was hot & plentiful every morning! My only complaint is the parking, its literally not enough spaces. But dont let that overshadow anyone from coming, this place was very clean.

Spur of the moment. Only one elevator worked.

Elevator didn’t work..

Didnt have elevators working..had to go to 4th floor pregnant😬

Good hotel. But the elevator out of order for so many times.

Room smelt like urine, staff was good, rooms were not cleaned properly and the the building is run down and old and moldy

The good: The staff was friendly and helpful, check In was quick and effortless. My room had good A/C, the TV worked perfectly, the bathroom was nice and clean. The bad: My bed had some strange stains on the sheet, which wasn't discovered until the next day and the one side chair had a dark stain on the fabric, I don't want to know what that was, seriously gross! The carpet had white stains, like paint or drywall residue. The hotel is right off the freeway,which is under construction and just a nightmare. There is nothing around this hotel to see or do, its just a place to sleep in for one night and move on to something better.

Roaches in my room and all they said was ‘We’ll call an exterminator’

I like the hotel, however the carpets really need to be shampooed and cleaned because they hold a dirty smell and make the atmosphere feel unclean

Good, clean and good breakfast. However, housekeeping did not come clean our room after the first night that we stayed there. Had to attend a wedding and left the room at around 2 pm. We took of the no disturb sign before we left. The housekeeping staff did not come and clean. Was a little disappointed to come to a messy room.

Overall for what we needed it for and the price : one overnight stay, it was decent. The room was mostly clean but the room smelled musty and of dust. You could see dust in the corners. I would recommend for future guests that you leave the ac running so air is circulating and the room doesn’t smell. The breakfast: at least it was something. But it was perfect circled premade eggs and looked like boxed cinnamon rolls. Again, for the price paid and only staying one night, it was fine. Very friendly staff and easy check in.

Friendly staff, clean room, and decent breakfast.

I was so incredibly impressed with my stay! The bed was so comfortable. The pillows were absolutely wonderful. The room was exceptionally clean. It was a great cool temperature. We slept great. There was no noise. The bathroom was clean. The water temperature was great and the breakfast was probably some of the best breakfast I’ve had anywhere the quality of the food was Exceptional. I absolutely will return to Holiday Inn in the future. I had an excellent experience.

Very rude receptionist and found roaches in the restroom.

The room was very smelly. We were only staying one night but every time we entered the room the odor was gross.

Under construction. Sign not visible. Bathroom/ shower fauce not working properly. It seemed like the tub/shower faucet was about to come off from the wall. Hard to get the shower running since water would accumulate.

The lobby lacks air conditioning. The air conditioning in the room was excessively noisy. It was not the best part of town so I was grateful that the parking lot was very well lit, however, also, it was impossible to fully close the blackout shades so the room was very bright from the well lit parking lot.

Staff was fantastic; however, our in room heater didnt work so we froze all nite.

Checkin was just ok, cookies were good, room was good. Bed was comfortable but I didn’t sleep well because of the road noise from I35. Breakfast was great.

Room needs updated seems old

Overnight stay, with family the staff was great-but room ac sounds like you are in middle of a runway, loud motor- shower slippery and the shower and bath spout shoots water at same time- room had a slight muggy smell.

Clean room. Building is old and needs to be renovated. There is construction on the highway making it hard to find the place. Breakfast was good. The room had paint on a chair.

Too close to the high way very noisy could not sleep

Clean. Comfortable. Spacious and looked elegant. One of the best hotel rooms I have ever stayed in.

My room Was comfortable and just great

The staff especially Mary was helpful

Customer service was great. We had a very pleasant stay.

The young man at the front desk was so helpful and welcoming!

Poor customer service and cleanliness. The first room they gave us smells like someone urinated all over the carpet and when I told them, the front desk said "I know. Let me move you to another room." So if you are aware of that already, why assign that room to a customer?

When checking in they ask for a $100 deposit that’s not shared on ihg website and should be especially when booking 3rd party or even on the ihg app. The elevator was down and we’re stuck on having to get an upper floor going up and down the stairs the whole stair.

I went to check in around 2:30 am after 5 hours of driving. I was extremely tired and wanted rest. I went to my room, the key didn’t work. I had a lot of luggage with me and had to tote it back down stairs. Told the front desk. She went up to check and told me to wait down stairs. She told me all was good just for me to go back up and get again my new keys didn’t work. Again back down with my luggage. She assigned me a new room. Well the new room had one night assigned to it so when I left during the next day, my key once again didn’t let me in room. The room smelled so bad of mold, my AC Kept making noises as if it was rising out side. I really want a refund on this terrible experience. I’ve never had a bad experience with a hotel.

staff was rude to me the second I walked in the door and were not nice because I was disabilbed and asked for a clean room or working toliet

Front desk staff member was amazing. He greeted me as soon as the doors opened. He was very hospitable, asked about my day, and provided courtesy water. When I walked into the room, it was very clean!

Staff was amazing, super clean hotel all around!

The staff were friendly, courteous and always available to provide assistance when needed.

Nice area right around the hotel. It was convenient although traffic was a bit of a mess with the construction, but that has nothing to do with the great hotel.

Walked in to the hotel it was hot like the AC wasn’t on. One of the elevators was out. Staff was ok we didn’t have breakfast and parking was ok this hotel isn’t in a good area but it was ok

Property was clean. Easy access to the hwy

Clean room. Building is old and needs to be renovated. There is construction on the highway making it hard to find the place. Breakfast was good. The room had paint on a chair.

Hotel was great, surrounding neighborhood was sketchy and a lot of construction next to the hotel so it was very hard to find

Parking was fine, staff was very sweet and helpful. The area around the hotel was under construction but it also had a lot of people just “gathering” and hanging out in the parking lot. We felt uneasy about leaving our vehicle overnight. We also initially received a room that smelt AWFUL. They made it right and switched us when we called down but based off their reaction when we explained the smell- I believe they know it was there and we’re not going to further inspect/ resolve the problem.

Great location and felt very safe.

It was kinda hard to find due to the amount of bushes. Would have been nice if there was a store in walking distance or a restaurant Over all it was good

The hotel was nice. We were not familiar with the area. There were a lot of homeless people in the area. We always felt safe. The parking lot was surround by an iron fence. We didn't have any negative issues.

We had a good stay at the Holiday Inn. Our room was nice and clean. For the most part it was quiet. With the road construction it was hard to see but, nevertheless we found it. LOL

Room was perfectly fresh, clean and comfortable. Breakfast was delicious as it had many options and fast service. Will come back to this hotel when in town

Good experience. Great breakfast

Checkin was just ok, cookies were good, room was good. Bed was comfortable but I didn’t sleep well because of the road noise from I35. Breakfast was great.

The breakfast crew did a great job. Variety of egg dishes, plentiful supplies of foods to choose from. The cleaning staff were very helpful. Nice place to stay

We stayed In room 415, the sofa bed is extremely old, you can feel the springs, and it has a very unpleasant smell, not to mention it has strange stains. Something I want to mention is that when I went down to grab something for breakfast (since you include it in the price) on Sunday at 9:27 am, there was almost no food left. And when I say almost nothing, it was just cereal, yogurt, and some leftover potatoes. Breakfast is served until 10 am, and several families, including us, arrived around 9:30. The ladies who were ‘cleaning’ the area said there was no more food (with a really bad attitude by the way) I’m sorry, but breakfast is supposed to be served until 10 am. Another thing to mention, the I-35 freeway is under construction, and if you’re coming from south to north, there is no access to the hotel. You have to take the next exit on the frontage road, which, by the way, takes about 10 to 20 minutes because everything is under construction in that area.

Everything was clean, breakfast was great. The guy at front desk was very friendly.

The hotel was clean and the staff were lovely. There was no movie rental capability in the television. The breakfast could have used a few more wheat-free options.

I was so incredibly impressed with my stay! The bed was so comfortable. The pillows were absolutely wonderful. The room was exceptionally clean. It was a great cool temperature. We slept great. There was no noise. The bathroom was clean. The water temperature was great and the breakfast was probably some of the best breakfast I’ve had anywhere the quality of the food was Exceptional. I absolutely will return to Holiday Inn in the future. I had an excellent experience.

Clean, breakfast was not that great

We jusstay one night, the room was clean 👌, The A/C work excellent, The breakfast was good have varieties, but of course can add other options to getting better because guests looks for that.but yes I will stay there again .I didn't get in the pool but was ok, not to big