Residence Inn by Marriott Charlotte Piper Glen

Our stay here was lovely. We had a 2 bedroom suite and it was exactly as it was described. They had a coffee machine for little pods but we brought ground coffee so I asked the staff if they had a regular coffee machine and within 5 minutes I was brought one and also more coffee. The staff was super helpful and very very nice. In the close area there are several dining options, but we also had a kitchen to cook if we chose to. The beds were comfortable and the room was reasonably clean. The pool was also clean and we used it and enjoyed ourself. Breakfast was good, and someone helped us to make waffles. Overall this was a great experience and we would booke here again. Oh by the way, the drive from there was gorgeous through alleys overhang with trees and beautiful houses. This is a very nice area.

Very convenient to shopping and eateries. Nice outdoor amenities and great staff.

Parking gets full fast

This was quite possibly the worst hotel stay I've ever had, and I've stayed in many hotels. Upon my arrival, I learned that the hot tub was not available, due it being outside and it being before Memorial Day (despite it being North Carolina, in May, with temperatures reaching in the 80s in the daytime). I live in Colorado, where there are hot tubs available year round in places like Summit County, even in subzero temperatures. The reason for my trip was to travel to a martial arts seminar, so the hot tub is not just a "nice to have", it is a necessity for recovery after grueling training. When I booked the reservation, I chose the hotel based on the criteria that it had a hot tub and was in close proximity to my intended destination. There was no mention of the hot tub being outside or it being closed. Needless to say, this was beyond disappointing. The road noise was absolutely atrocious. I was repeatedly awakened by loud cars and trucks well after midnight, leading to a night of little rest. I would expect a major hotel chain to account for the road noise somehow. I've stayed in many hotels in major cities, some near airports, and never had so much trouble getting a night of restful sleep. To top it all off, when I went to take a shower in the morning, the shower drain was backed up, so I had to cut my shower short to prevent the water from spilling out into the bathroom floor. Overall, this was a really terrible experience, especially considering the price

The hotel has potential to be a great place. The staff is amazing very polite and friendly. The location is great with multiple shops/dining near by. The major issues were....there was a nasty brown stain of im hoping something drinkable spilled on my box spring at the head of the bed, the hotel has a smell on multi floors 1st smelt like wet dog in the hallway where the 5th was like a moisture. I traveled with a sports team so there was a about 8 rooms spread out on different floors and we all noticed a creepy crawling friend( the one can't get rid of) a few rooms noticed ants. A few of us had to go pick up our own cleaning supplies to clean our rooms before we even unpacked/ showering. The front lobby bathrooms would get locked at times so we couldn't use them. One night was womens the next both do to "maintenance issues " but would magically be fixed by the next shift change. the hotel only had 2 laundry rooms 4 washer (3 workable)and 4 dryers on 2nd and 4th. When issues were brought up to the front desk only $50 was offered back to me and another teams family. I was also offered a room on a different floor( but that floor noticed issues too) I booked 8 days @about 170 a night. We couldn't leave because my child had to stay at the same location with the team. I ended my trip as early as i could. When i got home I had to place items in garage bags in my garage for days and washed anything washable the same day i arrived.

If you don’t drive this is not the hotel for you. No food or drink service after breakfast and it’s a bit away from other options. If you like quiet- it’s fab! Mostly American tourist and lots of dogs and dog people are friendly! A lot of people after hurricane Helene were being put up while we were there and the staff went above and beyond for them. Really nice to see

It was just a quick stay - nice room layout. Needed bigger trash container in kitchen - maybe one for trash and one for recycling le. Could more wash clothes would have been nice. Overall seemed nice and clean. Nice free parking. Would stay here again.

My only complaints are the Jacuzzi, which is why we chose this room. The Jacuzzi temperature was luke warm, not Jacuzzi temperature at all. Also there was no trash cans in our room, just the little bathroom one. Everything else was great and the room was clean.

Love the room , the pool , Basketball Ct. Conswlo is the front desk manager. Is the best. We will be back. Love the fact that our room was huge

I don’t know if I just have really high standards, but I read the reviews and it sounded like a really nice place. Upon walking into our room I noticed a very stale smoky odor. It’s not that it was dirty. It just needs a facelift. It’s very old that hot tub was nice, but the pool was very cloudy and we wouldn’t swim in it. Would not stay here again.

Property was nice outside and well kept, I was disappointed that aspects of my room were a bit rundown and could stand for an upgrade. Housekeeping refreshed room nicely every other day. However, upon arrival, the room had a musty, unpleasant smell and I had to purchase a plug-in air freshener because I didn’t want to smell it the duration of my stay. The attendant at the front desk during checkin was very pleasant and accommodating.

Very nice shaded area to walk our dogs, pool was in quality condition and not over crowded, room was very clean and sanitary and Johnathan at front desk was very helpful to us. Would definitely stay here again if ever in Charlotte again.

It was fine for a budget hotel. Looked clean but our room smelled like feet.

The staff was extremely nice, but it appears that the owners are not investing in the property. Our room needed updates at least ten years ago. The bathroom was small, grout was brown (should've been white if clean), wallpaper was peeling. Room smelled musty. Heating vents were loud and spewed dust. Pull out sofa was in bad shape. Not what we expected from the photos. Breakfast buffet was very basic. The staff helping at the buffet, on the other hand, were amazingly attentive and thoughtful. Located in a nice area, across from a large outdoor mall with lots of food choices.

The hotel has potential to be a great place. The staff is amazing very polite and friendly. The location is great with multiple shops/dining near by. The major issues were....there was a nasty brown stain of im hoping something drinkable spilled on my box spring at the head of the bed, the hotel has a smell on multi floors 1st smelt like wet dog in the hallway where the 5th was like a moisture. I traveled with a sports team so there was a about 8 rooms spread out on different floors and we all noticed a creepy crawling friend( the one can't get rid of) a few rooms noticed ants. A few of us had to go pick up our own cleaning supplies to clean our rooms before we even unpacked/ showering. The front lobby bathrooms would get locked at times so we couldn't use them. One night was womens the next both do to "maintenance issues " but would magically be fixed by the next shift change. the hotel only had 2 laundry rooms 4 washer (3 workable)and 4 dryers on 2nd and 4th. When issues were brought up to the front desk only $50 was offered back to me and another teams family. I was also offered a room on a different floor( but that floor noticed issues too) I booked 8 days @about 170 a night. We couldn't leave because my child had to stay at the same location with the team. I ended my trip as early as i could. When i got home I had to place items in garage bags in my garage for days and washed anything washable the same day i arrived.

My favorite charlotte hotel. Rooms feel huge, because of great layout. Super clean and tidy hotel. Back off the road so it's not noisy close to alot of shop and restaurants. Staff is very welcoming and helpful. Good parking.

Room smelled like dirty wet dog as did the hallways. We used the side entrance because it was convenient to parking. However, the sidewalk at the entrance was reeking the the odor of dog urine. There were dogs in the room next door that barked most of the night. This was our third or fourth stay at this property because of convenience and had previously had good experience.

Our room had a smell every time we entered it.

We enjoyed our stay here. Consuela greeted us at the front desk and was very personable and helpful, even showing me how to get the rewards set up in the app. The hotel smelled great, like very clean, including our room. We were very pleased with the overall cleanliness of the room and the bed comfort. The continental breakfast was good and the breakfast attendant was very attentive! Offering to bring over drinks and even checking on ys during our meal. My only feedback constructively is that the bathroom was inside our bedroom, which really cut into me and my husband having privacy from the kids, which was the goal of selecting a hotel with a private bedroom. Breakfast could have been a little hotter and the bacon less crispy/crumbly; but minor feedback in the grand scheme. We also traveled with our dog and we appreciate a hotel that allows the pet to stay without a dumb rule that "pets can't be left unattended," like other hotels. The hotel was peaceful and we didn't have any issues with noise or rowdy guests. We will definitely stay again when we visit Charlotte! The staff and cleanliness of the hotel was 10/10!!!

Very clean. Room was beautiful. Staff very welcoming.

The hotel itself is excellent. Unfortunately my room was on the side facing the highway. The traffic noise was astounding, all day and all night. The hotel should have installed sound-proof windows on that side. I had to sleep with earplugs. The staff and facility were quite excellent, otherwise. I would recommend the place, but insist on a room away from the highway.

Our stay here was lovely. We had a 2 bedroom suite and it was exactly as it was described. They had a coffee machine for little pods but we brought ground coffee so I asked the staff if they had a regular coffee machine and within 5 minutes I was brought one and also more coffee. The staff was super helpful and very very nice. In the close area there are several dining options, but we also had a kitchen to cook if we chose to. The beds were comfortable and the room was reasonably clean. The pool was also clean and we used it and enjoyed ourself. Breakfast was good, and someone helped us to make waffles. Overall this was a great experience and we would booke here again. Oh by the way, the drive from there was gorgeous through alleys overhang with trees and beautiful houses. This is a very nice area.

Nice size room, but needs update.

It’s a good place but, the walls are thin. You can hear ppl next door talk or kids cry. Don’t come here if you got a baby or it maybe hard to put them to sleep

Room was exceptional

The staff was extremely nice, but it appears that the owners are not investing in the property. Our room needed updates at least ten years ago. The bathroom was small, grout was brown (should've been white if clean), wallpaper was peeling. Room smelled musty. Heating vents were loud and spewed dust. Pull out sofa was in bad shape. Not what we expected from the photos. Breakfast buffet was very basic. The staff helping at the buffet, on the other hand, were amazingly attentive and thoughtful. Located in a nice area, across from a large outdoor mall with lots of food choices.

My favorite charlotte hotel. Rooms feel huge, because of great layout. Super clean and tidy hotel. Back off the road so it's not noisy close to alot of shop and restaurants. Staff is very welcoming and helpful. Good parking.

Our room had so many noises.

Some of the staff was very friendly. Even though we didn't use the amenities, it was great to have them. Breakfast overall was good. The only complaints I have was the hallway leading up to our room was dimly lit and the couch, bed and pillows were not comfortable.

The front desk and restaurant staff were excellent. However the room was tired with a very smelly carpet from the smoking room days. The AC was very noisy. The exterior wasn’t well lit at night but that was apparently due to timers not being set properly so hope it will be fixed now as parking lot was very dark at 7:30 pm. Very good breakfast. We just think the room could use a refresh.

Our stay here was lovely. We had a 2 bedroom suite and it was exactly as it was described. They had a coffee machine for little pods but we brought ground coffee so I asked the staff if they had a regular coffee machine and within 5 minutes I was brought one and also more coffee. The staff was super helpful and very very nice. In the close area there are several dining options, but we also had a kitchen to cook if we chose to. The beds were comfortable and the room was reasonably clean. The pool was also clean and we used it and enjoyed ourself. Breakfast was good, and someone helped us to make waffles. Overall this was a great experience and we would booke here again. Oh by the way, the drive from there was gorgeous through alleys overhang with trees and beautiful houses. This is a very nice area.

The receptionist, Ms Consuelo Winston should organize training sessions for others to learn how to serve customers when the lobby is packed full and how to work under pressure. She calmed everyone with nice words and demeanor. I was at the lobby for about 45 minutes but was just in awe with the manner in which she alone was able to work with that many patrons infant of her. The building itself is clean, quiet and located in a very convenient area with stores and restaurants close by.

Front desk at check in was a bit crazy but the young lady handled everything professionally. The first room we were given (on the bottom floor) was nice enough until EARLY morning (starting around 4AM) where folks were leaving or standing outside the door smoking. Changed rooms for the next few nights. Sleeping was much easier and again the front desk clerk was wonderful. Ran into a few maintenance issues that were reported in the morning and when we returned at the end of the day they were not fixed and the maintenance guy was gone for the day. Hotel could use some basic repairs done, but overall it was worth the price. Free breakfast was decent and the ladies who worked there were great and super helpful. Would stay again( just not on the 1st floor)

It was fine for the night. The shower was a little funkh. They were cleqely understaffed, but the people who were there did their absolute best.

My favorite charlotte hotel. Rooms feel huge, because of great layout. Super clean and tidy hotel. Back off the road so it's not noisy close to alot of shop and restaurants. Staff is very welcoming and helpful. Good parking.

Stayed 3 nights and did not receive housekeeping once. Was told coffee available from 530am but at 610am was told “come back at 630”. Asked for soap and coffee at 7am for the room and returned to the room at 6pm to still have no soap and coffee. Very disappointing stay for the price.

The hotel was great. The front desk host Consuelo was amazing! She was extremely friendly, helpful and made our trip even more better!

Great customer service and rooms were clean. Property needs more renovations beyond lobby to have the true Marriott experience but still a great stay.

The woman managing the breakfast area is AWESOME!!! So polite, helpful and just a great attitude!

Staff was great!!! The hallways are too dark and no cleaning staff during our stay. I went to the front desk to ask why our rooms were not clean and we needed clean towels and she informed me that they don’t clean the rooms until we check out and I asked what to do with the soiled towels and she said leave them on the floor and the only trash cans were the ones in the bathroom and they were small so we used shopping bags for trash cans that were piled up in the kitchen on the floor until we checked out!

Pleasant and functional hotel with suites. Breakfast was typical (always a line for the fresh waffles!). Restaurants and fast food places just across the street. Super conveinet to 485 yet very quiet. Have styed here twice and would stay again.

Great location , gas station, Resturants and shopping right across street , close to hwy entrance

The hotel has potential to be a great place. The staff is amazing very polite and friendly. The location is great with multiple shops/dining near by. The major issues were....there was a nasty brown stain of im hoping something drinkable spilled on my box spring at the head of the bed, the hotel has a smell on multi floors 1st smelt like wet dog in the hallway where the 5th was like a moisture. I traveled with a sports team so there was a about 8 rooms spread out on different floors and we all noticed a creepy crawling friend( the one can't get rid of) a few rooms noticed ants. A few of us had to go pick up our own cleaning supplies to clean our rooms before we even unpacked/ showering. The front lobby bathrooms would get locked at times so we couldn't use them. One night was womens the next both do to "maintenance issues " but would magically be fixed by the next shift change. the hotel only had 2 laundry rooms 4 washer (3 workable)and 4 dryers on 2nd and 4th. When issues were brought up to the front desk only $50 was offered back to me and another teams family. I was also offered a room on a different floor( but that floor noticed issues too) I booked 8 days @about 170 a night. We couldn't leave because my child had to stay at the same location with the team. I ended my trip as early as i could. When i got home I had to place items in garage bags in my garage for days and washed anything washable the same day i arrived.

My favorite charlotte hotel. Rooms feel huge, because of great layout. Super clean and tidy hotel. Back off the road so it's not noisy close to alot of shop and restaurants. Staff is very welcoming and helpful. Good parking.

Convenient and Walkable

The location was great There was a small strip mall a couple of minutes away We were able to walk to it The rooms were large and clean

Nicely price properly and near interstate. Great food location near bye

The Staff was friendly and the bed/room was great. The hotel is right next to the freeway and the truck traffic was terrible. When staying here insist on a room facing the front of the building.

Our visit was perfect from start to finish. Every member of the staff was friendly and welcoming. "Is there anything else you need ?" was the most heard phrase. The quality of the complementary breakfast buffet was several levels above the standard hotel included breakfast. The room was clean, spacious and well decorated. The full kitchen was completely stocked with utensils, pots and pans, dishes and glasses. The location is less than 1/2 mile away from a large mall with over a dozen choices of casual dining and fastfood restaurants. The location is pet friendly and less than 1/4 mile from a veterinary hospital. We would definitely return for a short or long stay.

7 night stay. Good value. Next to highway so a little noisy at night. Request room on opposite side of highway.

Our stay here was lovely. We had a 2 bedroom suite and it was exactly as it was described. They had a coffee machine for little pods but we brought ground coffee so I asked the staff if they had a regular coffee machine and within 5 minutes I was brought one and also more coffee. The staff was super helpful and very very nice. In the close area there are several dining options, but we also had a kitchen to cook if we chose to. The beds were comfortable and the room was reasonably clean. The pool was also clean and we used it and enjoyed ourself. Breakfast was good, and someone helped us to make waffles. Overall this was a great experience and we would booke here again. Oh by the way, the drive from there was gorgeous through alleys overhang with trees and beautiful houses. This is a very nice area.

Wonderful staff, breakfast, room and stay!

The hotel was amazing the breakfast was awesome it was above and beyond every expectation i had.

Breakfast was pretty good, dining room service was great! Room was very nice. We enjoyed our stay in Charlotte!

The staff was extremely nice, but it appears that the owners are not investing in the property. Our room needed updates at least ten years ago. The bathroom was small, grout was brown (should've been white if clean), wallpaper was peeling. Room smelled musty. Heating vents were loud and spewed dust. Pull out sofa was in bad shape. Not what we expected from the photos. Breakfast buffet was very basic. The staff helping at the buffet, on the other hand, were amazingly attentive and thoughtful. Located in a nice area, across from a large outdoor mall with lots of food choices.

I loved the hotel. It’s a clean, quiet and convenient place and it has the best breakfast ever. The entire staff is super nice. I will recommend it to anyone.

The breakfast was not that good. In fact my daughter wouldn’t even eat it. Everything else was excellent.

Hotel stay was great with professional friendly staff that made the stay enjoyable. The room was clean, linen s and towels were at standard despite the hotel is old it’s very well manicured. It’s in a perfect within proximity to food, shopping and entertainment. The breakfast provided by the hotel is of good quality and the presentation mashes the dining experience great. Definitely staying here again.

Solo traveler. I enjoyed the great location, reasonable rate, excellent service, and good hot breakfast!

The staff were super nice. The breakfast area lady was very helpful and the food was always fresh. The rooms were large and well appointed. The shower was super.