Best Western Plus Fairburn Atlanta Southwest

Staff were very helpful the property was well maintained even under renovations.

Stay was great. I would just recommend something to manage the gnats in the room. It was a lot of them. And it would be nice if they had a service elevator. During the mornings the wait time for the elevator is longer than unusual bc you share it with the service team. Listen the breakfast was phenomenal and staff was amazing. We were in town for my son basketball tournament and the convenience of having breakfast every morning was the best!

I booked this hotel specifically because it had an indoor pool. The lobby, room, and hallways were clean. The exterior was well kept. There is a convenience store and several restaurants very close by. However, as my daughter and I were enjoying the indoor pool, a large group of preteen and early teen children came into the pool area with no adult in sight. The pool rules clearly stated ALL minors must be accompanied by an adult. These children were extremely loud and boisterous. My daughter is Autistic and has sound sensitivity issues, so she and I went back to the room. These same kids were staying in the rooms surrounding our room, and were screaming, banging doors and walls, and running up and down the hallway all night, keeping everyone on the floor awake. I knocked on the door next to our room, ask the occupants to keep the noise down, and there were only children in the room. I asked where an adult was, and they said they were in two different rooms, but only the kids were in that room.The front desk offered to change our room, but my daughter was already settled in our room. I requested two extra towels from the front desk and was told they had already given out all the extra towels they had to the family with the kids from the pool. The hotel was good, in general, but they should do a better job of enforcing their rules, especially about the unsupervised children running amuck. I know the front desk could hear the yelling in the pool, but no one ever addressed it.

Elevators smelled like marijuana. The smell was also in my kids connecting room when I woke them up. Pool was awesome.

It was a good clean room.The bathroom was amazing. The bed was extremely comfortable. Carpet through out the room even in the stairwell. Was not bothered at all when it was time to check out. Ended up walking out 30 minutes past check out time but not once did they say a word to us. Only downside was the pool closed at 9 pm and was not able to get in and enjoy it at all. This room was probably the cheapest yet best room we have stayed at.

Pool was good

Massive renovations apparently going on with many rooms empty and open on the 2nd floor with construction workers present. Room yet to be renovated with holes in furniture. Spots on bedspread. Asked to be moved to another room. Nice staff at desk. High marks for breakfast and staff. I would not recommend this hotel.

Black mold on the ceiling in my rooms bathroom. Employees weren’t rude but they weren’t friendly either. Entire room was shaking to the point I felt sick while the laundry was being done. Advertised hot tub is connected to the pool and was not hot and the jets didn’t work either.

Very clean, nice staff, nice and warm pool, easy to use laundry room, good breakfast, and easy parking. Good value and experience.

Great stay and best breakfast! It has also a nice indoor pool which is great to relax after a long busy day. Thanks to Denise from frontdesk. She was very kind and helpful. Will stay here again when visiting Atlanta.

This property had a distinct and persistent smell of marijuana especially in the elevator. The hotel ran out of clean towels when they were fully booked. Overall a disappointing experience

The hotel was clean and the staff was polite. The breakfast was okay, however, the instant coffee out of the machine was awful. Also, the smell of marijuana was evident throughout the hotel during our stay. Not sure if that was ever addressed.

The bathroom was beyond dirty. It looked like there was dried throw up in the tum and the sheets had stains on it like it was dry pee. It made my feet ball up how dirty this room was.

In the first room that I was given, the AC was broken and the room had a terrible odor. I went to ask for a different room. It was taking the person a really long time to locate another room. At one point she asked to check other people in before helping me.. I declined. My next room still had an odor and was dirty. There was hair on the bathroom counter and in the sink. The tub floor was dirty. There were stains on the pillow cases and towels as well as tears in the sheets and pillow cases. I will not be returning. There are other properties in the area.. do yourself a favor and choose another one.

Room 302 has bedbugs! Me and my 2 year old has bites all over our body.

The staff was very nice! The breakfast was great and our room was spotless!

Very clean, nice staff, nice and warm pool, easy to use laundry room, good breakfast, and easy parking. Good value and experience.

The clerks were amazing but the manager was terrible. My husband and I had to check out at 3 am because we found a bedbug in our bed. Due to no other rooms being available we had to check out and find another hotel. The manager promised a FULL refund because of the inconvenience and circumstances but when starting the refund process he went back on his word and only gave us a 1 night waiver despite not having stayed at the hotel a full night. Will never book this location again.

I love the hotel and stay each time I visit Atlanta. This time I found a bedbug on the bed I wasn’t sleeping in. The front desk took so long to address the problem, I found someone in the hallway cleaning the rooms to take care of it. I was disappointed and probably won’t stay there in the future. The hotel refused to reimburse any part of my 3 night stay and seemed extremely indifferent. Just sad.

Breakfast was good, staff was friendly, the rooms and overall hotel was nice and clean.

Totally over met my expectations. Very nice staff.very clean nice big rooms.

The hotel has inadequate sound insulation between the rooms, which is very difficult to correct after construction. There are a huge number of restaurants of many different kinds within easy driving distance (a mile or two).

I booked this hotel specifically because it had an indoor pool. The lobby, room, and hallways were clean. The exterior was well kept. There is a convenience store and several restaurants very close by. However, as my daughter and I were enjoying the indoor pool, a large group of preteen and early teen children came into the pool area with no adult in sight. The pool rules clearly stated ALL minors must be accompanied by an adult. These children were extremely loud and boisterous. My daughter is Autistic and has sound sensitivity issues, so she and I went back to the room. These same kids were staying in the rooms surrounding our room, and were screaming, banging doors and walls, and running up and down the hallway all night, keeping everyone on the floor awake. I knocked on the door next to our room, ask the occupants to keep the noise down, and there were only children in the room. I asked where an adult was, and they said they were in two different rooms, but only the kids were in that room.The front desk offered to change our room, but my daughter was already settled in our room. I requested two extra towels from the front desk and was told they had already given out all the extra towels they had to the family with the kids from the pool. The hotel was good, in general, but they should do a better job of enforcing their rules, especially about the unsupervised children running amuck. I know the front desk could hear the yelling in the pool, but no one ever addressed it.

Televisions should not be on a timer, it goes off while your watching a show

Television didn’t work. Room 407

Newly renovated. Fresh and clean rooms

The hotel was clean and the staff were friendly. The room was okay however I didn’t like the sink being apart of the room, and separated from the shower; and needless to say the one switch turn on the light over the sink and the light in the shower; so going to the bathroom at night wakes up everyone! The air conditioner was very loud but did work well. A pet peeve of mine is the height of the toilet that seems to be for children only. Breakfast was mediocre but the hotel is located in a great location.

We checked into our room and found household extension cords sticking out of a wall from an outlet we couldn't access so we have our phones and electrical devices just plugged into these cords on the floor at our feet! No other sockets next to or near the bed. We took the unplugged alarm clock off the table and moved it across the room to a rare wall socket. Craziest thing I've ever seen.

Internet issues / TV connection interrupted numerous times over one WNBA game!

It was noisy at night. Lots of thumps and bangs. Otherwise good stay.

Staff were very helpful the property was well maintained even under renovations.

The staff was incredibly welcoming upon arrival even though it was late. They continued to be welcoming and kind the rest of our stay. Our room was clean and we had everything we needed at all times during our stay. Many little places to eat, get gas, etc. around the property and we didn’t have to deal with traffic. Would definitely recommend this property for anyone looking for a place to stay in/around Atlanta!

Overall great stay. All the front desk people we encountered were helpful and attentive. The breakfast was way more than expected and the young man manning it stayed on top of things. The room was comfortable and clean.

I got there late. They gave away my room so I had to sleep in my car outside the hotel! They wouldn’t let me check in early so I went to my convention and by the time I got back, they had given my room away!!! I still haven’t had my money refunded on my credit card either so basically they just got my money and I didn’t even get to step 1 foot into my room

All good except!! 5 days later they tried to charge my credit card for $10.20, not sure why because I paid all monies up front. We didn't damage the room or anything like that. So not happy with that aspect at all. Will give them a call.

The service I received from the front desk was second to none! The ladies were very friendly and would ask if I needed anything for my stay!

Property is not even close to flexible, the staff is rude as heck. Would NOT allow an early check in or even let me and my 9 year old into the lobby even though we were stranded there at 330 in the morning!

Everything was amazing ! From front desk to the breakfast service, it’s great to feel welcome. Ms Valerie went all above and beyond. Definitely want to keep staying here more often when I want to just get away from everything!

Had prepaid reservation from Orbitz from 10 days before travel date. Upon arriving at 9pm, the rather rude front desk lady said they were overbooked amd had to bump my reservation since it was made by third party. I opened my Orbitz app, and my reservation still showed current. No advance communications about the last minute cancel of my reservation just because they wished to! I spent an hour on the phone with an Orbitz rep to get rebooked to another nearby hotel.

I would have rated this an excellent stay but we had some issues checking in. The staff resolved our problem and were patient and helpful.

Not a bad hotel. Not a great area but close to major freeways

Fairly clean and neat, convenient to get to with plenty of fast casual dining options.

The staff was professional. There is easy access to the expressway.

Great stay. We extended our stay and im glad we did staff was great and the location made it easy to find dinning and essentials.

I came to Atlanta for my bestfriends wedding and had an amazing time at this hotel. The staff are so friendly; the manager even greeted us in the morning. This hotel is conveniently located 15minutes from the airport and 30min from downtown Atlanta. We will definitely be returning !

Great location

We had a very pleasant stay. The location had easy access to the freeway are to areas that we wanted to visit.

Close by airport and downtown Atlanta

The property was clean and staff was very helpful. I didn't like the commute it was too far from shopping areas

Close to the highway, easy to find, felt very safe and very clean and comfortable… Staff was very friendly, polite, and helpful; Excellent experience and will definitely be staying here next time we’re in the area

From check in to check out this hotel was wonderful! The staff were amazing, especially front desk staff and the young lady that monitored the breakfast area was amazing!

The hotel was clean and the staff was polite. The breakfast was okay, however, the instant coffee out of the machine was awful. Also, the smell of marijuana was evident throughout the hotel during our stay. Not sure if that was ever addressed.

Great free breakfast, comfortable bed, and the bathroom was so nice I want to remodel my house's bathroom to match.

very nice, clean, great breakfast, great service

Very comfortable bed, good hot water pressure, delicious breakfast. Quiet room, great night's sleep!

Clean room, comfy bed and very friendly staff. Check in was fast and easy. Only complaint was the weird coffee machine at breakfast, not normal fresh brewed.

My husband and I were accommodated after multiple delays and cancellations during the Crowdstrike disruption to air travel. We had been awake for over 30 hours and had been standing the majority of that time. We were so grateful that early check in was available and staff was so empathetic and welcoming. Great staff, nice room, comfortable bed, and excellent breakfast!

Overall great stay. All the front desk people we encountered were helpful and attentive. The breakfast was way more than expected and the young man manning it stayed on top of things. The room was comfortable and clean.

Booked 2 rooms 3 nights. TV support loose from wall in one room. Bed support extended from under bed in other. My wife and I both hurt ankles several times on it. Breakfast was from 6-9 not 10. Not many choices at breakfast. First time ever had to put eggs in a microwave to warm. Eggs were cold from frig. Limited on towels. Asked for them but were unavailable. Hand sanitizer stations were empty.

It was an overall great stay. The room was clean and smelled clean. It was nice to have the indoor pool and workout facility. The grounds outside were nice and clean. The staff was friendly and professional. My only complaint is the Continental breakfast did many selections. The waffle machine was great as always, but the butter was frozen.