Norfolk Waterside Marriott

Clean, well maintained, comfortable.

The room was immaculate, the staff went above and beyond to assist and we're very friendly. We did not eat at the property. Valet service was top notch. Plenty of bars, restaurants and things to do in the vicinity.

Location was great but that’s it! We stayed one night. No hand soap in our bathroom. I requested soap from the first desk and I was told housekeeping would deliver it to our room. We never received it. Once we checked out and we asked about the soap. The front desk staff said oh we don’t have any!! Check out time is at 11:00. However, at 9:30 housekeeping started banging on the door asking if we needed services…why? Then, at 10:30 there was more banging on the door followed by a housekeeper entering our room with a key! I told the manager upon check out and she stated she would follow up with housekeeping and security! No apology or empathy for the inconvenience. Not to mention we paid almost $300 for this stay! If we are ever back in Norfolk we won’t be staying here.

Clean room but some highlights of a dated building or damage. The hallway had a chunk of wall missing, the toilet tank was running (sound wise) constantly, the ceiling in the bathroom was a bit rusty and had unfinished paint, little things like that. I’d say it way average, not exceptional. Staff was neutral to kind. Parking options nearby were plentiful thankfully.

Great experience all around. I arrived early and was put on a waiting list and was able to check in early!!!!