Berghaus Chalet

The house was absolutely perfect. Not only was the house itself stunning, but the location was a dream and the views were gorgeous. We stayed here for the Grayson Highlands 50m and it couldn't have been a better location.

I was informed by wife who arrived before I did, that they had to do some house cleaning. The lay out of the residence was great and the location was also. It had everything that we needed.

Overall the house was pleasant and the neighborhood quite and beautiful. There was quite a bit of frustration finding the house and getting inside. The initial email said the lockbox was beside garden hose and gave a code. I dumbly thought that was enough and began our voyage. After we ended up on the dead end road, we went to find service so I could download the additional documents. There we found the gate code for the private neighborhood and better directions. Once inside the neighborhood, the key was not beside the water hose, but on the pillar. Inconsistent between initial email and messaged documents. Once inside the house, the manual is outdated with camera location and quantity...I hope as we could never find the interior facing camera. Quite a concern there. There is inconsistencies between the farewell letter and the manual on the counter. We stripped the beds anyways though it didnt mention it in the farewell letter. However, the biggest complaint is the number of uncovered outlets and exposed wiring. These were mostly present in the "kids" areas too. The bunk bed room downstairs also had a ceiling light out. Randomly, there was a broken picture frame behind the living room tv.

We thoroughly enjoyed our stay in Piney Creek! A tradition unlike any other.

Pros: ☆Beautiful unit overall ☆Extremely responsive owner ☆Very accurate advertising ☆Easy check in process Opportunity Areas: ☆Water conservation requirements should be included in advertisement or disclosed while in refund period ☆Couch in main living room needs to replaced or swapped out with the one in the basement. It has no support. ☆Cleaners could have done a better job with the details. Examples: Refill soap dispensers with soap not water, provide at least one or two full replacement rolls of tissue, make sure hard surfaces are wiped down thoroughly and completely make beds (for some reason top sheets were left off beds and left folded on top of comforters). Overall, this was a good experience and would easily give it 5 stars if the minor opportunities listed above were corrected