A Hotel Joo Chiat

convenient but rooms smaller than i was hoping but still acceptable for its price. staff was ok but lots of phone calls went unanswered. overall value for money but not excellent.

I can only speak for the dorm rooms but the mattresses, if you can call them that, are atrociously thin and you basically feel like you're sleeping on wood. I've stayed in many hostels and this is by far the worst sleep I've had in a hostel. Also, the plug outlet for my room wasn't working, and though the front desk was informed multiple times and they said they'd send someone up to fix it, they never did. They offered to have me change beds but moving all of my stuff was more of an inconvenience than what it.was worth. If the staff say they're going to do something than do it.

Plenty of interesting bars nearby

The hotel itself is in a very good location and convenient to access the city. There are lot of shops and malls around, with the Joo Chiat Complex just next door. However, a lot of basic things needed improvement: 1) I had booked this hotel because according to brochures it had free onsite covered parking. I tried to contact the hotel through Hotels.com app to confirm the parking arrangement, but no one responded. Even after Hotels.com tried to contact them on my behalf, they did not respond. 2) They have a locker in the room, but it does not work. Apparently, all lockers have been turned off, they are just a showpiece. 3) They have a phone in the room, but it does not work. According to the hotel, only our room 226 phone was not working. 4) The room does not have any windows. To the hotel's credit, they do inform about this when booking. 5) They are aware that we are 4 occupants in the room, yet they only leave 3 towels everyday. We have to go down to collect the 4th towel as the phone in the room is not working. Although the hotel has potential to be a great one, they have only themselves to blame due to lacklustre service and poor attitude towards maintenance.

Clean room. Professional, friendly, helpful staff