Hilton Garden Inn Madison West/Middleton

Our room was nice and roomy. There were some areas of the room that showed some wear that needed to be fixed or updated. Duane at the front desk was extremely helpful and friendly.

The PM desk manager seemed completely uninterested in being of service. He claimed we could just help ourselves to breakfast. He was unaware that the breakfast they provided needed to be paid for. The next night he said they had no towels for the pool. He truly believe he just didn’t want to get them. I just told my son we would have to get out of the pool sooner so we have time to dry off. Thursday night, the pool had a few towels. Friday night and Saturday morning, the pool had no towels. At least they had about 5 towels at the front desks. They either had a hoarding problem, supply problem, or simply just managerial neglect. The pool had potential but it was unbearable cold, like lake water. I didn’t go any more than waist deep. My son spent most of his pool time on the steps of the pool. I would like to try this property again. However, the condition of the pool is my first concern as a parent. If my kids cannot enjoy the pool, then this is not the place for me. They won’t enjoy the pool if it is too cold to swim in. Hilton Garden should be embarrassed by both the temperature of the pool and the fact they couldn’t even stock the towels in the pool.

Everything was great

Everything was very good. We were able to check in early as we passed to go to our tournament games. The staff was prompt on bringing more towels to our room when needed. The breakfast staff was very helpful.

Booked thru Hotels dot com Due to blizzard in wisc on that date we were unable to travel . I attempted to post pone my reservations to a later but that was not allowed. I could purchase additional reservations but my original reservations were locked in with no changes allowed and no credit. Learned my lesson will only book direct with hotel. No more third party reservations. Discounts was appealingly but not worth it.