Hotel El Paso By IHG
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a notte
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a notte
Informazioni su questa struttura
Centrally located hotel with free self-parking, 24-hour business center, and convenient amenities in El Paso.
Animali domestici ammessi
Camere non fumatori
Ascensore
Servizio babysitter e asilo nido
Lavanderia a secco
Campi da tennis
Posizione
949 Sunland Park Drive, Parco Pacifico, El Paso, Texas, Stati Uniti d'America
Opzioni camera
1
Standard Queen Room
Dettagli della camera
1 Letto Matrimoniale
Aria condizionataFrigoriferoMicroonde
3
Standard King Room
Dettagli della camera
1 Letto Matrimoniale Large
1
1 King 1 Futon Suite
Dettagli della camera
1 Letto Matrimoniale Large
10754 ft²
3
Standard Room with Two Queen Beds
Dettagli della camera
2 Letti Matrimoniali
1
1 Queen Standard Communications Mobility Accessible Tub
Dettagli della camera
1 Letto Matrimoniale
10754 ft²
Aria condizionata
1
King Suite with Tub Communications Mobility Accessible
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
1
Standard Room
Dettagli della camera
1 Letto Matrimoniale Alla Francese
Aria condizionataDivano lettoCassaforte
1
2 Queen Standard Comms Mobility Access Roll in Shower
Dettagli della camera
2 Letti Matrimoniali
10754 ft²
Aria condizionata
1
Premium Room
Dettagli della camera
Aria condizionataCassaforteTV
1
King Suite with One King and One Futon Bed
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
1
2 Queen Suite
Dettagli della camera
2 Letti Matrimoniali
10754 ft²
Aria condizionata
2
Queen Suite with Two Queen Beds
Dettagli della camera
2 Letti Matrimoniali
3
Double Room Mobility Access Tub
Dettagli della camera
1 Letto Matrimoniale
1
1 King 1 Futon Suite Communications Mobility Access Tub
Dettagli della camera
1 Letto Matrimoniale Large
10754 ft²
3
Standard Queen Room with Two Queen Beds and Roll in Shower Communications Mobility Accessible
Dettagli della camera
2 Letti Matrimoniali
Recensioni degli ospiti su Hotel El Paso By IHG
6.7
Piacevole
Sulla base di 27 recensioni verificate
Cosa pensano gli ospiti
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Nelle recensioni dell'Hotel El Paso, i viaggiatori sottolineano costantemente una posizione comoda vicino alla I-10 e ai negozi, ma segnalano diffusi problemi di pulizia, lavori di ristrutturazione in corso e numerose strutture fuori servizio, come la piscina, gli ascensori e le macchine del ghiaccio.
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Cosa pensano gli ospiti
Nelle recensioni dell'Hotel El Paso, i viaggiatori sottolineano costantemente una posizione comoda vicino alla I-10 e ai negozi, ma segnalano diffusi problemi di pulizia, lavori di ristrutturazione in corso e numerose strutture fuori servizio, come la piscina, gli ascensori e le macchine del ghiaccio.
Le camere sono spesso datate, con un livello di rumore variabile a seconda della vicinanza all'autostrada; alcune suite sono spaziose e confortevoli. Il feedback sul servizio è misto, spaziando da un'assistenza cortese a risposte lente e poco utili, oltre a depositi inattesi o ritardi nei rimborsi. La qualità e la disponibilità della colazione variano notevolmente, con diverse segnalazioni di opzioni fredde o limitate e alcuni commenti che ne elogiano la selezione. Aspettatevi un soggiorno economico con un accesso comodo, ma con notevoli compromessi per quanto riguarda la manutenzione e l'affidabilità.
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Servizi
Diverse recensioni affermano che la piscina è chiusa o sporca e che gli ascensori sono spesso fuori servizio. Gli ospiti segnalano anche distributori automatici di ghiaccio e bevande non funzionanti o non disponibili, con alcune chiusure di strutture durante i lavori di ristrutturazione.
Recensioni degli ospiti correlate
2
Maribeth
21 set 2025
·
Soggiorno di 1 notte
This hotel is almost impossible to find as there is no sign on it. I had to go across the parking lot at Blaze Hilton to figure it out. That person said they'd be right over to check me in. It took her 10 min to come over. It is still under renovation. Pool is closed for renovation. None of this is mentioned in website, in fact website says newly renovated. Sheet had a hole in it and there was no battery in the smoke detector. IHG needs to get it together regarding this hotel.
This hotel is almost impossible to find as there is no sign on it. I had to go across the parking lot at Blaze Hilton to figure it out. That person said they'd be right over to check me in. It took her 10 min to come over. It is still under renovation. Pool is closed for renovation. None of this is mentioned in website, in fact website says newly renovated. Sheet had a hole in it and there was no battery in the smoke detector. IHG needs to get it together regarding this hotel.
2
JUAN CARLOS
20 ott 2023
·
Soggiorno di 1 notte
We stayed for one night. We arrived at around 9pm. First of all, we reserved a 2 bed room and they had the reservation for a handicap room. Got changed. They said because it was booked throuhg a third party, we needed a USD100.00 deposit. I understand, i paid them. We were told the deposit will be credited back after check out, which it didnt. I called 2 days after and they said it was going to reflect that night or the day after, which it hasnt been reflected. After we paid deposit and confirmed reservation, they put us on a third floor, but they told us the elevator wasnt working and we had to take the stairs.. by the way, the restrooms by the pool were also out of order, so you had to go all the way up, throught the stair, to use the bathroom... very inconvinient. The bathrrom in or room was in a very bad condition and the carpets were filthy. The next day. My wife and daughers needed to use the hair dryer, but guess what? Wasnt working. I went down to the front desk but of course they didnt have a spare.. also the juice machine wasnt working..i better not talk about the breakfast.. Not recommended at all
We stayed for one night. We arrived at around 9pm. First of all, we reserved a 2 bed room and they had the reservation for a handicap room. Got changed. They said because it was booked throuhg a third party, we needed a USD100.00 deposit. I understand, i paid them. We were told the deposit will be credited back after check out, which it didnt. I called 2 days after and they said it was going to reflect that night or the day after, which it hasnt been reflected. After we paid deposit and confirmed reservation, they put us on a third floor, but they told us the elevator wasnt working and we had to take the stairs.. by the way, the restrooms by the pool were also out of order, so you had to go all the way up, throught the stair, to use the bathroom... very inconvinient. The bathrrom in or room was in a very bad condition and the carpets were filthy. The next day. My wife and daughers needed to use the hair dryer, but guess what? Wasnt working. I went down to the front desk but of course they didnt have a spare.. also the juice machine wasnt working..i better not talk about the breakfast.. Not recommended at all
4
Anthony
30 dic 2023
·
Soggiorno di 2 notti
The room wasn't clean and the ac unit didn't work properly. The elevator went during our stay as well.
The room wasn't clean and the ac unit didn't work properly. The elevator went during our stay as well.
6
ALVARO
17 giu 2024
·
Soggiorno di 1 notte
THE ICE MACHINES DOES NOT WORK, THE ELEVATOR IS IN BAD CONDITIONS
THE ICE MACHINES DOES NOT WORK, THE ELEVATOR IS IN BAD CONDITIONS
2
IRENE
29 ago 2025
·
Soggiorno di 1 notte
Not very good stay. Said there was free breakfast, and there is no linger breakfast available in this hotel. Rooms Are not very clean, the couch in the room was full of stains. Swimming pool was closed.
Not very good stay. Said there was free breakfast, and there is no linger breakfast available in this hotel. Rooms Are not very clean, the couch in the room was full of stains. Swimming pool was closed.
2
Esther
11 dic 2023
·
Soggiorno di 1 notte
DON'T STAY HERE !The elevator didnt work . The shower didnt work . They put us on the 3rd floor in a run down room next to the freeway so all we heard was loud traffic. The front dest girl didn't bring us the sheets i had to go get them . The morning front desk man was rude . The breakfast and coffee were cold . The only thing good was the waffles.
DON'T STAY HERE !The elevator didnt work . The shower didnt work . They put us on the 3rd floor in a run down room next to the freeway so all we heard was loud traffic. The front dest girl didn't bring us the sheets i had to go get them . The morning front desk man was rude . The breakfast and coffee were cold . The only thing good was the waffles.
4
Vicky A
23 mar 2025
·
Soggiorno di 5 notti
Pool was closed with no open date scheduled, did not have continental breakfast as advertised, mold on the ceiling in bathroom, hair dryer had been taken off wall some time ago and after requesting another and told it was coming one never arrived during our 5 night stay.
Pool was closed with no open date scheduled, did not have continental breakfast as advertised, mold on the ceiling in bathroom, hair dryer had been taken off wall some time ago and after requesting another and told it was coming one never arrived during our 5 night stay.
2
Jose
25 nov 2024
·
Soggiorno di 1 notte
Was promised that the pool was open all weekend and was told at check in it was still open. Come to find out when we went to use it it was closed indefinitely. Requested for our room to be clean/service and came back to being still dirty when we were told that it would be cleaned. One of the receptionist was rude and unprofessional towards our family.
Was promised that the pool was open all weekend and was told at check in it was still open. Come to find out when we went to use it it was closed indefinitely. Requested for our room to be clean/service and came back to being still dirty when we were told that it would be cleaned. One of the receptionist was rude and unprofessional towards our family.
2
paulo
16 set 2024
·
Soggiorno di 2 notti
Property is in a great location in West El Paso. There were no towels available for us, the elevators were closed. The pool was closed. Only 1 of the 2 stairwells was open. The alarm on the alarm clock was set for 6 am. Our rooms weren't made up in between days and they told us that was policy. Our restroom plug didn't work with the hair dryer. This was our 3rd time staying here and probably the last time unfortunately unless Quality Suites does something about it.
Property is in a great location in West El Paso. There were no towels available for us, the elevators were closed. The pool was closed. Only 1 of the 2 stairwells was open. The alarm on the alarm clock was set for 6 am. Our rooms weren't made up in between days and they told us that was policy. Our restroom plug didn't work with the hair dryer. This was our 3rd time staying here and probably the last time unfortunately unless Quality Suites does something about it.
6
Mayra
10 mar 2023
·
Soggiorno di 2 notti
Hotel needs to be deep cleaned and updated. The door frame to my room looked as it had been broken into. The breakfast was not kept and had to run across to Sleep inn for a waffle. The coffee was empty. The swimming pool was dirty with hair balls.
Hotel needs to be deep cleaned and updated. The door frame to my room looked as it had been broken into. The breakfast was not kept and had to run across to Sleep inn for a waffle. The coffee was empty. The swimming pool was dirty with hair balls.
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Pulizia
La pulizia è un problema ricorrente, con segnalazioni di bagni e tappeti sporchi, mobili e biancheria macchiati, muffa, parassiti e servizio di pulizia saltato.
Recensioni degli ospiti correlate
4
Jailene
16 feb 2025
·
The property has potential, but there is a lot of unhygienic things that must be met to make a person comfortable when staying, room had some blood stains on carpet, sink was cracked, shower tub has a hole with a”patch” that was peeling off. Although it was affordable it made me second guess myself in picking this
The property has potential, but there is a lot of unhygienic things that must be met to make a person comfortable when staying, room had some blood stains on carpet, sink was cracked, shower tub has a hole with a”patch” that was peeling off. Although it was affordable it made me second guess myself in picking this
4
Maricruz
22 gen 2024
·
Soggiorno di 2 notti
The front desk staff was very friendly and helpful. However the building is run down, and the room was very dirty. The bathtub was extremely dirty the sheets and pillows had stains. The tables, coffee tables and microwave countertop was dirtty a d sticky like it was never wipped or cleanes. There was rat poop on the beds
The front desk staff was very friendly and helpful. However the building is run down, and the room was very dirty. The bathtub was extremely dirty the sheets and pillows had stains. The tables, coffee tables and microwave countertop was dirtty a d sticky like it was never wipped or cleanes. There was rat poop on the beds
4
Jaime
19 ago 2024
·
Soggiorno di 2 notti
Dirty bath and bed
Dirty bath and bed
4
Emilio
11 giu 2023
·
Soggiorno di 1 notte
There is dust everywhere. Sheets have not been washed. No towels. Bathroom was so filthy. Definitely has been cleaned in weeks. I wiped it down with a baby wipe and it came off.
There is dust everywhere. Sheets have not been washed. No towels. Bathroom was so filthy. Definitely has been cleaned in weeks. I wiped it down with a baby wipe and it came off.
2
Yesenia
28 lug 2024
·
Soggiorno di 1 notte
When we arrived to the hotel the room we reserved ended up being given to someone else, they told us if we don't arrived before 6:00 pm, they will sell our room. We were traveling for more than 14 hrs and we had no room afeter booked 3 weeks in advanced. This hotel smell disgusting, humidity problems everywhere, the shower and carpet, old and dirty. It's not a good place to go.
When we arrived to the hotel the room we reserved ended up being given to someone else, they told us if we don't arrived before 6:00 pm, they will sell our room. We were traveling for more than 14 hrs and we had no room afeter booked 3 weeks in advanced. This hotel smell disgusting, humidity problems everywhere, the shower and carpet, old and dirty. It's not a good place to go.
4
Brisadelmar
23 apr 2025
·
Soggiorno di 1 notte
I know that they are going through a remodel but the ceiling in the room that we had mold freckles right above the shower. The toilet still had residue on it and the SHEETS the brown cover on top were covered in white spots from who knows what. The lady at the front was very nice but nice ness doesn't take away from dirtyness
I know that they are going through a remodel but the ceiling in the room that we had mold freckles right above the shower. The toilet still had residue on it and the SHEETS the brown cover on top were covered in white spots from who knows what. The lady at the front was very nice but nice ness doesn't take away from dirtyness
2
Raul
10 giu 2024
·
Soggiorno di 1 notte
Extremely dirty room and building. Stains on furniture and bed. Towels were dirty and room had a funky smell. Seemed more like a room that rents by the hour. Never returning here.
Extremely dirty room and building. Stains on furniture and bed. Towels were dirty and room had a funky smell. Seemed more like a room that rents by the hour. Never returning here.
6
Alejandra
14 ago 2025
·
Soggiorno di 1 notte
The walls were so dirty trash on floor and in cabinets stains on couch
The walls were so dirty trash on floor and in cabinets stains on couch
2
Josafat
26 mag 2024
·
Soggiorno di 2 notti
This property definitely falls on the top of my list for filthy, unkept, and overall gross! There was roaches outside and inside the halls. The bathroom was disgusting. Toilet didn't work or flush. However the nasty stained and dirty carpet takes the prize. Honestly, I'm not even sure why Expedia does business with this property. Don't be fooled by the pictures!
This property definitely falls on the top of my list for filthy, unkept, and overall gross! There was roaches outside and inside the halls. The bathroom was disgusting. Toilet didn't work or flush. However the nasty stained and dirty carpet takes the prize. Honestly, I'm not even sure why Expedia does business with this property. Don't be fooled by the pictures!
2
JOSE
12 mag 2025
·
Soggiorno di 3 notti
The room left a lot to be desired. There was no trash can, only one in the bathroom. We killed a cockroach. There were no light bulbs. The room was very unclean.
The room left a lot to be desired. There was no trash can, only one in the bathroom. We killed a cockroach. There were no light bulbs. The room was very unclean.
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Camere
Le camere sono generalmente datate, ma alcune suite sono spaziose e i letti confortevoli. Il livello di rumore vicino all'autostrada varia a seconda della camera, con alcuni ospiti che lo trovano silenzioso e altri che lamentano il rumore del traffico.
Recensioni degli ospiti correlate
8
Veronica
21 ott 2025
·
Soggiorno di 3 notti
We were pleasantly surprised how clean and nice our room/suite was considering how the appearance was from the outside. The hotel was located at a great location and you can see that renovations are being made.
We were pleasantly surprised how clean and nice our room/suite was considering how the appearance was from the outside. The hotel was located at a great location and you can see that renovations are being made.
8
Jose
4 lug 2024
·
Soggiorno di 1 notte
Hotel was OK, clean, the rooms are spacious, comfortable and quiet (even though the location is right next to the freeway); however, the bathroom felt dated, in need of renovation. And since the hotel does not have room service, I did not feel it necessary to leave a mandatory deposit of USD $50 per night.
Hotel was OK, clean, the rooms are spacious, comfortable and quiet (even though the location is right next to the freeway); however, the bathroom felt dated, in need of renovation. And since the hotel does not have room service, I did not feel it necessary to leave a mandatory deposit of USD $50 per night.
6
Jose
16 ott 2024
·
Soggiorno di 2 notti
Have been in this place few times since it was comfort inn or suites ? Place it’s getting older
Have been in this place few times since it was comfort inn or suites ? Place it’s getting older
10
Echo
13 apr 2024
·
Soggiorno di 1 notte
Touring band on our way to Albuquerque the room fit all six of us comfortably and was quite and accommodating for all of us to get a good nights sleep
Touring band on our way to Albuquerque the room fit all six of us comfortably and was quite and accommodating for all of us to get a good nights sleep
2
Esther
11 dic 2023
·
Soggiorno di 1 notte
DON'T STAY HERE !The elevator didnt work . The shower didnt work . They put us on the 3rd floor in a run down room next to the freeway so all we heard was loud traffic. The front dest girl didn't bring us the sheets i had to go get them . The morning front desk man was rude . The breakfast and coffee were cold . The only thing good was the waffles.
DON'T STAY HERE !The elevator didnt work . The shower didnt work . They put us on the 3rd floor in a run down room next to the freeway so all we heard was loud traffic. The front dest girl didn't bring us the sheets i had to go get them . The morning front desk man was rude . The breakfast and coffee were cold . The only thing good was the waffles.
6
Tishawnna
19 mag 2023
·
Soggiorno di 1 notte
I’ve stayed at nicer motels. Everything is so out of date. Doors look like someone could come in easily. Overall cool little stay but it just need some TLC
I’ve stayed at nicer motels. Everything is so out of date. Doors look like someone could come in easily. Overall cool little stay but it just need some TLC
10
Devon
30 mar 2023
·
Soggiorno di 2 notti
A nice room for the price. Clean. Quiet. Staff was hard to find but were helpful. Would stay here again.
A nice room for the price. Clean. Quiet. Staff was hard to find but were helpful. Would stay here again.
10
Georgina
21 mar 2024
·
Soggiorno di 1 notte
Liked it was near where I wanted to go, just loud off the freeway. Should have known. But overall it was great.
Liked it was near where I wanted to go, just loud off the freeway. Should have known. But overall it was great.
10
juan carlos
14 ott 2024
·
Soggiorno di 2 notti
Nice and warm place, maintenance needed, but it´s a good option . I loved that my window was near the 1-10, but it was really quiet.
Nice and warm place, maintenance needed, but it´s a good option . I loved that my window was near the 1-10, but it was really quiet.
8
Liza
1 mag 2024
·
Soggiorno di 1 notte
Bed was comfortable. Place is nice. Mattress in pull out was dirty. Pull out couch was dirty. That place could be better maintained. Won’t keep me from coming back though.
Bed was comfortable. Place is nice. Mattress in pull out was dirty. Pull out couch was dirty. That place could be better maintained. Won’t keep me from coming back though.
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Servizio
Il servizio è incoerente: diversi ospiti citano interazioni lente o poco utili con la reception, problemi al check-in e frustrazioni relative a depositi/rimborsi, mentre altri elogiano il personale cortese e disponibile.
Recensioni degli ospiti correlate
2
Jose
28 gen 2024
·
Soggiorno di 2 notti
The manager here is the same manager as the place (Sleep Inn) across the parking lot. He was very rude!! The rooms at Quality were absolutely disgusting, dirty, stunk and the door to one of our 2 rooms didn't even lock. When we brought it to their attention it was as if they already knew the condition of these rooms. So why are they still being rented out?! This place really needs to be demolished and remodeled. The front clerk at Quality did offer us rooms at Sleep Inn across the parking lot and since it was like 1am, we took it. Getting settled into our rooms took nearly 2 hours. Then we were offered a comp but it had to be through the manager who wasn't available at that time so we went back in the morning and he refused and didn't even apologize for what we went through. Upon check out at Sleep Inn he was there and although I was being helped by the young boy at the counter, he stepped in and refused to give me a receipt! He said I wasnt allowed to have it because I reserved my room through Expedia. I have never heard of this or had any issues before, even at other Sleep Inns. He was rude and unprofessional. We will never be back!!
The manager here is the same manager as the place (Sleep Inn) across the parking lot. He was very rude!! The rooms at Quality were absolutely disgusting, dirty, stunk and the door to one of our 2 rooms didn't even lock. When we brought it to their attention it was as if they already knew the condition of these rooms. So why are they still being rented out?! This place really needs to be demolished and remodeled. The front clerk at Quality did offer us rooms at Sleep Inn across the parking lot and since it was like 1am, we took it. Getting settled into our rooms took nearly 2 hours. Then we were offered a comp but it had to be through the manager who wasn't available at that time so we went back in the morning and he refused and didn't even apologize for what we went through. Upon check out at Sleep Inn he was there and although I was being helped by the young boy at the counter, he stepped in and refused to give me a receipt! He said I wasnt allowed to have it because I reserved my room through Expedia. I have never heard of this or had any issues before, even at other Sleep Inns. He was rude and unprofessional. We will never be back!!
2
Maribeth
21 set 2025
·
Soggiorno di 1 notte
This hotel is almost impossible to find as there is no sign on it. I had to go across the parking lot at Blaze Hilton to figure it out. That person said they'd be right over to check me in. It took her 10 min to come over. It is still under renovation. Pool is closed for renovation. None of this is mentioned in website, in fact website says newly renovated. Sheet had a hole in it and there was no battery in the smoke detector. IHG needs to get it together regarding this hotel.
This hotel is almost impossible to find as there is no sign on it. I had to go across the parking lot at Blaze Hilton to figure it out. That person said they'd be right over to check me in. It took her 10 min to come over. It is still under renovation. Pool is closed for renovation. None of this is mentioned in website, in fact website says newly renovated. Sheet had a hole in it and there was no battery in the smoke detector. IHG needs to get it together regarding this hotel.
2
Karina
13 apr 2023
·
We were given a room with the mattress completely flipped over, and dust EVERYWHERE like no one had been in that room for months. Then we were given another room and the room was not the cleanest. The restroom smelled like urine, the sink and mirror were splashed everywhere, and didn’t have a single towel. Every time I would call to ask for towels they would always say they were drying and would tell me to wait 45 mins then when I would call back They would only give me 1 towel for my family of 4. Then they also didn’t have any towels for the pool. The elevator never worked and our last night there they said it was working again but the elevator would pop and would move super slow, it was so scary. The front desk was always hard to find and would have to wait a long time by the time they would show up, some of the front desk girls too were super rude and never wanted to help out with anything. Very disappointed!!!! definitely would Not recommend anyone staying here and also we will never be staying here again.
We were given a room with the mattress completely flipped over, and dust EVERYWHERE like no one had been in that room for months. Then we were given another room and the room was not the cleanest. The restroom smelled like urine, the sink and mirror were splashed everywhere, and didn’t have a single towel. Every time I would call to ask for towels they would always say they were drying and would tell me to wait 45 mins then when I would call back They would only give me 1 towel for my family of 4. Then they also didn’t have any towels for the pool. The elevator never worked and our last night there they said it was working again but the elevator would pop and would move super slow, it was so scary. The front desk was always hard to find and would have to wait a long time by the time they would show up, some of the front desk girls too were super rude and never wanted to help out with anything. Very disappointed!!!! definitely would Not recommend anyone staying here and also we will never be staying here again.
10
Jeannine
11 mag 2024
·
Soggiorno di 2 notti
Great Staff. Very Friendly. Would definitely stay again
Great Staff. Very Friendly. Would definitely stay again
2
Robert
2 nov 2024
·
Soggiorno di 1 notte
I checked into the property with my debit card that only had 95 dollars on it. The manager told me there was a 100 deposit. Which I wasn’t aware of I already paid for the booking but he wouldn’t let me stay. He was very rude. Please. Give me a comp for this trip
I checked into the property with my debit card that only had 95 dollars on it. The manager told me there was a 100 deposit. Which I wasn’t aware of I already paid for the booking but he wouldn’t let me stay. He was very rude. Please. Give me a comp for this trip
10
Devon
30 mar 2023
·
Soggiorno di 2 notti
A nice room for the price. Clean. Quiet. Staff was hard to find but were helpful. Would stay here again.
A nice room for the price. Clean. Quiet. Staff was hard to find but were helpful. Would stay here again.
6
Mario
21 gen 2024
·
Soggiorno di 1 notte
Check in and out was excellent. The staff is friendly and efficient. In the room, shower was not very clean. Hair everywhere. Bottom of the bathtub pretty much grey. The breakfast is terrible, flavor wise, staff that runs it is not friendly.
Check in and out was excellent. The staff is friendly and efficient. In the room, shower was not very clean. Hair everywhere. Bottom of the bathtub pretty much grey. The breakfast is terrible, flavor wise, staff that runs it is not friendly.
2
Jose
25 nov 2024
·
Soggiorno di 1 notte
Was promised that the pool was open all weekend and was told at check in it was still open. Come to find out when we went to use it it was closed indefinitely. Requested for our room to be clean/service and came back to being still dirty when we were told that it would be cleaned. One of the receptionist was rude and unprofessional towards our family.
Was promised that the pool was open all weekend and was told at check in it was still open. Come to find out when we went to use it it was closed indefinitely. Requested for our room to be clean/service and came back to being still dirty when we were told that it would be cleaned. One of the receptionist was rude and unprofessional towards our family.
10
Darien
10 feb 2024
·
Soggiorno di 1 notte
The staff was courteous and were a great help whenever I needed it. And there was a fantastic breakfast selection on offer
The staff was courteous and were a great help whenever I needed it. And there was a fantastic breakfast selection on offer
2
Jasmin
19 feb 2024
·
Soggiorno di 1 notte
Made the reservation under one name, and went back in to Expedia to change name. Got everything changed and at time of check in receptionist would not let us check in due to her saying that other name was still on reservation. We showed her multiple times that reservation had been changed and she still said no to letting us check in. Asked to speak to a manager and she said he wasn’t available. Asked when he’d be in and she said I don’t know. Made us make a new reservation and pay AGAIN. and assured us manager would fix issues and refund for one room. Since only one room was used and really double booked for nothing. Have been calling all day the next day and have been given the run around about the manager. “Oh he’s not in” “oh he’s at the hotel next door” “oh he JUST left and won’t be back” or plain out “what is the problem” from regular employees. Such un professionalism from receptionist and honestly just lack of care. Do better management and get people who are willing to do their job and help people out instead of making us waste $200 for nothing.
Made the reservation under one name, and went back in to Expedia to change name. Got everything changed and at time of check in receptionist would not let us check in due to her saying that other name was still on reservation. We showed her multiple times that reservation had been changed and she still said no to letting us check in. Asked to speak to a manager and she said he wasn’t available. Asked when he’d be in and she said I don’t know. Made us make a new reservation and pay AGAIN. and assured us manager would fix issues and refund for one room. Since only one room was used and really double booked for nothing. Have been calling all day the next day and have been given the run around about the manager. “Oh he’s not in” “oh he’s at the hotel next door” “oh he JUST left and won’t be back” or plain out “what is the problem” from regular employees. Such un professionalism from receptionist and honestly just lack of care. Do better management and get people who are willing to do their job and help people out instead of making us waste $200 for nothing.
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Posizione
La posizione è comoda, vicino alla I-10, ai negozi e ai ristoranti; alcuni notano che può essere difficile da trovare e alcuni menzionano il rumore dell'autostrada.
Recensioni degli ospiti correlate
2
Maribeth
21 set 2025
·
Soggiorno di 1 notte
This hotel is almost impossible to find as there is no sign on it. I had to go across the parking lot at Blaze Hilton to figure it out. That person said they'd be right over to check me in. It took her 10 min to come over. It is still under renovation. Pool is closed for renovation. None of this is mentioned in website, in fact website says newly renovated. Sheet had a hole in it and there was no battery in the smoke detector. IHG needs to get it together regarding this hotel.
This hotel is almost impossible to find as there is no sign on it. I had to go across the parking lot at Blaze Hilton to figure it out. That person said they'd be right over to check me in. It took her 10 min to come over. It is still under renovation. Pool is closed for renovation. None of this is mentioned in website, in fact website says newly renovated. Sheet had a hole in it and there was no battery in the smoke detector. IHG needs to get it together regarding this hotel.
8
Veronica
21 ott 2025
·
Soggiorno di 3 notti
We were pleasantly surprised how clean and nice our room/suite was considering how the appearance was from the outside. The hotel was located at a great location and you can see that renovations are being made.
We were pleasantly surprised how clean and nice our room/suite was considering how the appearance was from the outside. The hotel was located at a great location and you can see that renovations are being made.
10
EDUARDO I.TERRAZAS
23 nov 2023
·
Soggiorno di 2 notti
Great stay at our shopping weekend, near the outlets, sundland park, downtown, and many more, the price it is right
Great stay at our shopping weekend, near the outlets, sundland park, downtown, and many more, the price it is right
10
TERRY
25 feb 2023
·
Soggiorno di 2 notti
I was very hesitant about staying here after reading the reviews. The hotel was very clean, and appears to be recently remodeled. The staff was friendly, and helpful. The hotel sits minutes away from shopping centers. Overall I wouldn’t be opposed to staying here again!
I was very hesitant about staying here after reading the reviews. The hotel was very clean, and appears to be recently remodeled. The staff was friendly, and helpful. The hotel sits minutes away from shopping centers. Overall I wouldn’t be opposed to staying here again!
10
Avi
7 ott 2025
·
Soggiorno di 2 notti
Clean room. Easy parking. Close food.
Clean room. Easy parking. Close food.
10
Shrai
20 mar 2023
·
Soggiorno di 1 notte
Location
Location
4
Nelson De
6 apr 2024
·
Building needs updated. Pool was never open and when we took a look it looked dirty. Breakfast was cold bread was hard, no fruit at all. Room did not have smoke detector. Couch in room was dirty with stains. Had to take my key to front desk to re-program 2x and the girl that did it the 2nd time did not say a word to me even though i said please thank you have a good afternoon, did not get a word from her at all. Like the area where it’s located due to having options where to eat and shop.
Building needs updated. Pool was never open and when we took a look it looked dirty. Breakfast was cold bread was hard, no fruit at all. Room did not have smoke detector. Couch in room was dirty with stains. Had to take my key to front desk to re-program 2x and the girl that did it the 2nd time did not say a word to me even though i said please thank you have a good afternoon, did not get a word from her at all. Like the area where it’s located due to having options where to eat and shop.
10
Georgina
21 mar 2024
·
Soggiorno di 1 notte
Liked it was near where I wanted to go, just loud off the freeway. Should have known. But overall it was great.
Liked it was near where I wanted to go, just loud off the freeway. Should have known. But overall it was great.
2
paulo
16 set 2024
·
Soggiorno di 2 notti
Property is in a great location in West El Paso. There were no towels available for us, the elevators were closed. The pool was closed. Only 1 of the 2 stairwells was open. The alarm on the alarm clock was set for 6 am. Our rooms weren't made up in between days and they told us that was policy. Our restroom plug didn't work with the hair dryer. This was our 3rd time staying here and probably the last time unfortunately unless Quality Suites does something about it.
Property is in a great location in West El Paso. There were no towels available for us, the elevators were closed. The pool was closed. Only 1 of the 2 stairwells was open. The alarm on the alarm clock was set for 6 am. Our rooms weren't made up in between days and they told us that was policy. Our restroom plug didn't work with the hair dryer. This was our 3rd time staying here and probably the last time unfortunately unless Quality Suites does something about it.
10
juan carlos
14 ott 2024
·
Soggiorno di 2 notti
Nice and warm place, maintenance needed, but it´s a good option . I loved that my window was near the 1-10, but it was really quiet.
Nice and warm place, maintenance needed, but it´s a good option . I loved that my window was near the 1-10, but it was really quiet.
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Ristorazione
Il feedback sulla colazione è misto, con numerose lamentele riguardo a un servizio freddo, limitato o non disponibile e alcune recensioni che ne elogiano la selezione.
Recensioni degli ospiti correlate
2
Amy
28 mar 2023
·
Soggiorno di 2 notti
This was one of the worst Choice stays I have ever had. The person at the desk was rude and unhelpful. They never had enough (or any) pool towels. The pool was so disgusting, like it had not been cleaned in weeks. The rooms were decent but the beds had a single sheet and single cover - NO blankets at all. The bathroom was disgusting. The TV did not have a power cord. The breakfast was literally disgusting as well. The eggs were filled with water, there was never enough of anything, and literally just overall dissatisfied. I could likely go on if I talk about how the elevator felt like it was going to plumet to the ground and had zero inspection reports in it. I could talk about the lights and chips of wall missing. lights taped together with clear packing tape.... let's just say, this hotel should not even be in functioning mode in its condition. And the staff.... need to put a smile on their face once in awhile. It was so awful for my FAMILY time/vacation.
This was one of the worst Choice stays I have ever had. The person at the desk was rude and unhelpful. They never had enough (or any) pool towels. The pool was so disgusting, like it had not been cleaned in weeks. The rooms were decent but the beds had a single sheet and single cover - NO blankets at all. The bathroom was disgusting. The TV did not have a power cord. The breakfast was literally disgusting as well. The eggs were filled with water, there was never enough of anything, and literally just overall dissatisfied. I could likely go on if I talk about how the elevator felt like it was going to plumet to the ground and had zero inspection reports in it. I could talk about the lights and chips of wall missing. lights taped together with clear packing tape.... let's just say, this hotel should not even be in functioning mode in its condition. And the staff.... need to put a smile on their face once in awhile. It was so awful for my FAMILY time/vacation.
8
Kendall
3 mar 2023
·
Soggiorno di 2 notti
For the price, it was great. Unfortunately the laundry and vending machines were out of order. We had to ask for towels and extra bedding for the pull out, which the gave us right away. Clearly this place is undergoing renovations. I thought the staff was super friendly and helpful, and our room was a great size for our family of 5 in town for a football tournament. The breakfast was the best part! Nice Texas shaped Belgium waffles, eggs, sausage, cereal and oatmeal. Overall for what we paid, we would probably stay again if needed.
For the price, it was great. Unfortunately the laundry and vending machines were out of order. We had to ask for towels and extra bedding for the pull out, which the gave us right away. Clearly this place is undergoing renovations. I thought the staff was super friendly and helpful, and our room was a great size for our family of 5 in town for a football tournament. The breakfast was the best part! Nice Texas shaped Belgium waffles, eggs, sausage, cereal and oatmeal. Overall for what we paid, we would probably stay again if needed.
6
Ben
4 lug 2024
·
Soggiorno di 1 notte
We will start with the positive: * The bed was comfortable * A/C worked well * Breakfast was eggs, sausage, yogurt, bread options, cereal, and make your own waffle Bad: * They are doing remodeling which was never disclosed * The hotel was dirty (this seems to be a El Paso thing) * Fire Alarm went off multiple times from 7:45am till 8:30am. (We had left at 8:30 so not sure after) * Pool closed * Ice machine broken * Our door had no deadbolt or chain lock option At the end of the day it was a place to sleep but our family will more than likely try to never stay in El Paso as we travel. The lack of transparency is disappointing and based on the bad feel like the price should have been different.
We will start with the positive: * The bed was comfortable * A/C worked well * Breakfast was eggs, sausage, yogurt, bread options, cereal, and make your own waffle Bad: * They are doing remodeling which was never disclosed * The hotel was dirty (this seems to be a El Paso thing) * Fire Alarm went off multiple times from 7:45am till 8:30am. (We had left at 8:30 so not sure after) * Pool closed * Ice machine broken * Our door had no deadbolt or chain lock option At the end of the day it was a place to sleep but our family will more than likely try to never stay in El Paso as we travel. The lack of transparency is disappointing and based on the bad feel like the price should have been different.
2
IRENE
29 ago 2025
·
Soggiorno di 1 notte
Not very good stay. Said there was free breakfast, and there is no linger breakfast available in this hotel. Rooms Are not very clean, the couch in the room was full of stains. Swimming pool was closed.
Not very good stay. Said there was free breakfast, and there is no linger breakfast available in this hotel. Rooms Are not very clean, the couch in the room was full of stains. Swimming pool was closed.
2
Esther
11 dic 2023
·
Soggiorno di 1 notte
DON'T STAY HERE !The elevator didnt work . The shower didnt work . They put us on the 3rd floor in a run down room next to the freeway so all we heard was loud traffic. The front dest girl didn't bring us the sheets i had to go get them . The morning front desk man was rude . The breakfast and coffee were cold . The only thing good was the waffles.
DON'T STAY HERE !The elevator didnt work . The shower didnt work . They put us on the 3rd floor in a run down room next to the freeway so all we heard was loud traffic. The front dest girl didn't bring us the sheets i had to go get them . The morning front desk man was rude . The breakfast and coffee were cold . The only thing good was the waffles.
4
Nelson De
6 apr 2024
·
Building needs updated. Pool was never open and when we took a look it looked dirty. Breakfast was cold bread was hard, no fruit at all. Room did not have smoke detector. Couch in room was dirty with stains. Had to take my key to front desk to re-program 2x and the girl that did it the 2nd time did not say a word to me even though i said please thank you have a good afternoon, did not get a word from her at all. Like the area where it’s located due to having options where to eat and shop.
Building needs updated. Pool was never open and when we took a look it looked dirty. Breakfast was cold bread was hard, no fruit at all. Room did not have smoke detector. Couch in room was dirty with stains. Had to take my key to front desk to re-program 2x and the girl that did it the 2nd time did not say a word to me even though i said please thank you have a good afternoon, did not get a word from her at all. Like the area where it’s located due to having options where to eat and shop.
6
Mario
21 gen 2024
·
Soggiorno di 1 notte
Check in and out was excellent. The staff is friendly and efficient. In the room, shower was not very clean. Hair everywhere. Bottom of the bathtub pretty much grey. The breakfast is terrible, flavor wise, staff that runs it is not friendly.
Check in and out was excellent. The staff is friendly and efficient. In the room, shower was not very clean. Hair everywhere. Bottom of the bathtub pretty much grey. The breakfast is terrible, flavor wise, staff that runs it is not friendly.
6
miguel
21 nov 2023
·
Soggiorno di 2 notti
not a good service, breakfast was bad poor and it wasn´t enough for all guest at the moment
not a good service, breakfast was bad poor and it wasn´t enough for all guest at the moment
6
Bernadette
25 dic 2023
·
Soggiorno di 3 notti
Overall the hotel was ok, room for family was comfortable. Only thing was breakfast. Coffee was cold and toaster only one side worked. Had to wait to use. Vending machines were not working no Ice on 3rd floor.
Overall the hotel was ok, room for family was comfortable. Only thing was breakfast. Coffee was cold and toaster only one side worked. Had to wait to use. Vending machines were not working no Ice on 3rd floor.
10
Darien
10 feb 2024
·
Soggiorno di 1 notte
The staff was courteous and were a great help whenever I needed it. And there was a fantastic breakfast selection on offer
The staff was courteous and were a great help whenever I needed it. And there was a fantastic breakfast selection on offer
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6
Marisa
21 apr 2024
·
Soggiorno di 1 notte
Dirty
Dirty
4
Cornelius
23 mar 2023
·
Soggiorno di 1 notte
Dirty
Dirty
10
Maricarmen
30 nov 2025
·
Soggiorno di 2 notti
La atención fue muy buena, muy serviciales, hotel bonito, con buena ubicación y no se escucha mucho ruido, nos quedó muy céntrico para ir de compras, el único problema es que el baño tenia una gotera y mojo las toallas y no nos las cambiaron :( pero si limpiaron todo , yo supongo que si arreglaron la gotera, por cierto continúan remodelando el hotel. Salía agua caliente de la regadera y todo muy bien. Si me volvería a quedar ahí ❤️
La atención fue muy buena, muy serviciales, hotel bonito, con buena ubicación y no se escucha mucho ruido, nos quedó muy céntrico para ir de compras, el único problema es que el baño tenia una gotera y mojo las toallas y no nos las cambiaron :( pero si limpiaron todo , yo supongo que si arreglaron la gotera, por cierto continúan remodelando el hotel. Salía agua caliente de la regadera y todo muy bien. Si me volvería a quedar ahí ❤️
6
Humberto
19 nov 2025
·
Soggiorno di 2 notti
La limpieza
La limpieza
8
Ann Marie
9 nov 2025
·
Soggiorno di 1 notte
This hotel was undergoing renovations, but the lobby area looked really nice, and I loved the shower pressure.
This hotel was undergoing renovations, but the lobby area looked really nice, and I loved the shower pressure.
Politiche della struttura
Check-in
Check-out
Check-in dalle 15:00
Prima delle 12:00
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Servizi popolari
Animali domestici ammessi
Camere non fumatori
Ascensore
Servizio babysitter e asilo nido
Lavanderia a secco
Campi da tennis
Informazioni generali
Animali domestici ammessi
Camere non fumatori
Massaggi
Caminetto
Colazione gratuita
Smoke-Free Property
Wheelchair Accessible (Limited)
Attività
Campi da tennis
Campo da golf (in loco)
Campo da golf (nelle vicinanze)
Equitazione
Fitness Center (nearby)
Servizi
Ascensore
Lavanderia a secco
Servizio babysitter e asilo nido
Servizio di pulizia
Cassetta di sicurezza
Servizio lavanderia
Negozi
Zona fumatori
24-Hour Front Desk
Parcheggio
Parcheggio gratuito