The hotel is very nice. My wife and I travel to AA frequently to see our son and his family. There isn't enough room for us to stay at his place so we get a hotel room. My wife is recovering from cancer treatments so having a quiet place is helpful for her. As it was our anniversary I decided to book the weekend at the Vanguard. I was in a hurry to check in because we were going to go out for dinner. No one at the front desk explained what the destination fee included. No one mentioned the Welcome Gift. On Saturday morning I asked the front desk staff but they didn't provide a clear explanation. I could ride a bike (it was raining.) or I can get WiFi. The free WiFi was satisfactory. It would have been nice to know about free transportation. Twice when I requested my car the valets didn't know about it until I asked them and they checked their phone then they went to retrieve it. When we checked out I asked at the desk about the Welcome Gift. The clerk had a hard time explaining she but handed us a couple of candy bars. She said next time we check in to ask about it. I would think it is the job of the front desk to inform the guests not the other way around. We did get extra towels when we asked. She made the bed and took the trash. That was appreciated. I saw an old pass key laying on the ground when we checked into the room. It was there when we left. We enjoyed the hotel but were a little disappointed.
The hotel is very nice. My wife and I travel to AA frequently to see our son and his family. There isn't enough room for us to stay at his place so we get a hotel room. My wife is recovering from cancer treatments so having a quiet place is helpful for her. As it was our anniversary I decided to book the weekend at the Vanguard. I was in a hurry to check in because we were going to go out for dinner. No one at the front desk explained what the destination fee included. No one mentioned the Welcome Gift. On Saturday morning I asked the front desk staff but they didn't provide a clear explanation. I could ride a bike (it was raining.) or I can get WiFi. The free WiFi was satisfactory. It would have been nice to know about free transportation. Twice when I requested my car the valets didn't know about it until I asked them and they checked their phone then they went to retrieve it. When we checked out I asked at the desk about the Welcome Gift. The clerk had a hard time explaining she but handed us a couple of candy bars. She said next time we check in to ask about it. I would think it is the job of the front desk to inform the guests not the other way around. We did get extra towels when we asked. She made the bed and took the trash. That was appreciated. I saw an old pass key laying on the ground when we checked into the room. It was there when we left. We enjoyed the hotel but were a little disappointed.
