Name: Best Western Hesperia-Victorville Suites
Address: 9625 Mariposa Rd, Hesperia, Kalifornien, USA, Hesperia, Kalifornien, US
Price range: 96 $–149 $ per night
Rating: 8.9

Was Gäste sagen

Im Best Western Hesperia-Victorville Suites loben Reisende häufig die geräumigen Suiten, die bequemen Betten und die generell sauberen Zimmer. Oft wird auch das freundliche und hilfsbereite Personal und das gute Preis-Leistungs-Verhältnis für eine Übernachtung oder einen kurzen Aufenthalt hervorgehoben.

Die Lage ist günstig in der Nähe der Autobahn, mit Restaurants und Einkaufsmöglichkeiten in unmittelbarer Reichweite. Allerdings berichten Bewertungen auch von wiederkehrenden Störungen durch nächtliche Feueralarme, einigen Wartungs- und Lärmproblemen sowie gelegentlichen Problemen mit Sauberkeit oder Schädlingsbefall. Das Frühstück variiert von reichhaltig und schmackhaft bis eingeschränkt oder schlecht bestückt, je nach Tag. Erwarten Sie geräumige Suiten und freundlichen Service, aber seien Sie sich gelegentlicher Ungereimtheiten bewusst.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Der Innenpool wird von Gästen und Familien geschätzt. Allerdings wird der Whirlpool wiederholt als defekt gemeldet, und es wurden gelegentliche Schließungen der Einrichtung festgestellt.

Reinigung

Viele Gäste berichten von sehr sauberen Zimmern und öffentlichen Bereichen. Mehrere Bewertungen erwähnen jedoch versäumte Reinigung, Schädlinge oder vereinzeltes mangelndes Hygienebewusstsein.

Zimmer

Die Suiten sind groß mit separaten Sitzbereichen und bequemen Betten und eignen sich gut für Familien. Einige Gäste bemängeln die veraltete Einrichtung, Lärm von Nachbarn oder Alarmen, Wartungsprobleme und langsameres als beworbenes WLAN.

Dienstleistung

Das Personal wird häufig als freundlich, hilfsbereit und effizient beschrieben, wobei reibungslose Check-ins erwähnt werden. Allerdings berichten mehrere Bewertungen von unprofessionellem oder nicht reagierendem Service, verspäteten Check-ins während eines Markenwechsels und Schwierigkeiten bei der Lösung von Problemen durch das Management.

Ähnliche Gästebewertungen

10

Erica

26. Jan. 2025

·

Aufenthalt am 2 Nächte

The check in person when arrived was exceptional and gave us excellent service.

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2

Jasmine

22. Nov. 2024

·

Aufenthalt am 2 Nächte

The staff racially profiled me. Kept looking at me like I didn’t belong there. Then SUSAN the manager walked up to me and said I look suspicious and asked my room and name. She didn’t walk up to anyone else and I felt targeted. I was humiliated, embarrassed, emotionally distressed as I was already there for a family funeral. Then the regional manager doesn’t even care he left a voicemail and fully discredited what happened to me. He took her side and basically said the same thing. That since I didn’t walk through the interior that it didn’t seem that I belonged there. This place is horrible, racist and corporate even didn’t do anything. I will be filing a racial discrimination suit.

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2

Dionicio

30. Dez. 2025

·

Aufenthalt am 3 Nächte

My 1 year old daughter found a needle syringe shortly after checking in to our room. We brought it up to the attention of the staff who was unable to help us. We asked to speak with management and to this day still have not heard back from them. We will never come back to Best Western. A place that was meant for hospitality, but was far short of making me and my family feel safe. Do not bring your family here !!!!

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10

Tysha

29. Okt. 2024

·

Aufenthalt am 1 Nacht

When I arrived at the front desk for check in it took about 20 minutes for someone to come and assist

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10

Rosemarie

29. Nov. 2024

·

Aufenthalt am 1 Nacht

The room was clean, staff wonderful. I had left my phone charger and cord. I called the hotel and they said it was there. I am very grateful. Thank you again!

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2

Lawannishia and Arthur

14. Dez. 2024

·

Aufenthalt am 1 Nacht

We will NEVER stay at Springhill/Best Western in Hesperia ever again... We checked into out hotel at 3pm per the stated check in time. We had to wait almost 45 mins because per Lupita and Alex. The hotel was in transition from one brand name to another. After another 30 mins we finally got our keys and got to our rooms. The rooms which were just mediocre, but clean. We had an event, so we left at around 4:30 to attend. We returned to our room at around 9:30-9:45. We attempted to go into our rooms ,but our kep cards were not active anymore. We contacted the front desk only to be told when we check in 5 hours before that our card was not authorized, even though payment was already being held through our credit card company. No contact was made prior to us returning to the hotel, even though all of our contact information was taken. The front desk staff of the night was very unprofessional and discourteous. Even woth proof of payment on our end they still made us wait almost 30 mins to unlock our rooms just so we could retrieve our belongs. The excuse was that they never got authorization from our credit card even though we had proof of the transaction on our end. We have used hotels.com for years and will continue to. However we have never bee treated with such a lack of respect nor care. We have never been locked out of room. I will definitely be filling a complaint on the cooperate level after this incident. And we will NEVER STAY AT THIS HOTEL AGAIN. I will never recommend.

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10

Hannah

17. Sept. 2024

·

Aufenthalt am 1 Nacht

Excellent staff service

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2

Julie

24. Juni 2024

·

Aufenthalt am 1 Nacht

The hotel was nice we only intend to stay one night but I liked it so much that when I woke up to get some coffee (430am) I booked another night. The clerk said she would check me out and recheck us back in I thought we were all good. I left the room to go get lunch and left my husband asleep in the room. He received a call from the front desk about 1230pm asking if we are staying over and he said why are you calling me. He said yes . She said well how am I supposed to know in a snooty tone. My husband went downstairs to try to talk to the manager about the snooty employee and they said there was no manager to speak with. The young lady then proceeded to call her manager on her cell phone and my husband spoke to him over her cell phone and he proceeded to tell my husband that are stay over request was no longer going to be honest despite the hotel charging my credit card $170 at 430 am. My family was kicked out due to their staffs communication errors about stay over guests. The staff definitely needs to be retrained on how to deal with stay overs and I hope the young lady with the snooty attitude towards guests that stay in their hotel is retrained on customer service. Now I have to wait to make sure my money is returned back to my card after my family was kicked out due to their untrained staff.

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10

Arielle

30. Sept. 2025

·

Aufenthalt am 1 Nacht

Great staff, everyone was so helpful and welcoming.

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10

Moises

25. Sept. 2023

·

Aufenthalt am 2 Nächte

Really enjoyed this day. Great customer service at the front desk.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Günstig gelegen direkt an der Autobahn mit Restaurants und Einkaufsmöglichkeiten in der Nähe; mehrere Gäste fanden es ruhig und sicher.

Gastronomie

Das Frühstück erhält oft hohe Punktzahlen für Vielfalt und Geschmack, einschließlich warmer Speisen und Waffeln. Mehrere Bewertungen erwähnen jedoch auch eine begrenzte Auswahl, leere Bestände oder kalt servierte Speisen sowie frühe Schließzeiten.

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $142	16 $123	17 $109	18 $143	19 $145
20 $98	21 $105	22 $106	23 $108	24 $149	25 $115	26 $133
27 $99	28 $106	29 $104	30 $105

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $104	2 $108	3 $107
4 $96	5 $109	6 $117	7 $114	8 $118	9 $119	10 $119
11 $98	12 $108	13 $113	14 $113	15 $111	16 $118	17 $118
18 $96	19 $110	20 $115	21 $117	22 $111	23 $118	24 $118
25 $98	26 $110	27 $114	28 $115	29 $110	30 $126	31 $133

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Über diese Unterkunft

Standort

Zimmeroptionen

Suite, 1 King-Bett, Nichtraucher, Kühlschrank und Mikrowelle (Living Room;with Sofabed)

Suite, Mehrere Betten, Nichtraucher (Living Room;with Sofabed)

Suite, 1 King-Bett, barrierefrei, Badewanne (Living Room;with Sofabed)

Suite, 1 King-Bett und Schlafsofa, Nichtraucher (Living Room;with Sofabed)

Suite, 2 Queen-Betten, Nichtraucher, Kühlschrank und Mikrowelle (Living Room;with Sofabed)

Gästebewertungen

Fantastisch

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Gut zu wissen

Optionale Extras

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