Four Points by Sheraton Richmond Airport

I’m usually in the New York tri-state area, where hotel rooms tend to be smaller and come with fewer amenities. I’ve found that in places like Richmond and other southern cities, rooms are typically more spacious and better equipped, often including conveniences like coffee makers and cups. Up north, those extras are often sold separately, and coffee usually means heading to a local café or the lobby. This stay was a refreshing change. The staff was helpful, with 24-hour front desk support, and the room was clean and comfortable, featuring a large bed and a balcony with a pool view. At $800 for five nights, it felt like a great value. The weather was pleasant during my visit, and the quiet, late-night moments by the pool added a relaxing and memorable touch to the experience.

AWFUL! Due to a late housekeeping start, I wasn’t allowed to check in over 2 hours late. The lobby was full of over 10 people trying to check in. I ended up being late to the wedding that I had to attend. The shuttle situation is a little confusing. The instructions on the listing are not how the hotel wants you to get a shuttle. You have to walk about a quarter of a mile to cross the street to get to the shopping plaza. There are other hotels near the airport; choose another one. I’ve never had something like this happen before. Just awful!

The only reason I gave this hotel stars is because the staff was EXCELLENT!!! Everyone that I encountered was extremely nice and helpful. The young lady from guest services was phenomenal! To start the linens were clean and the room was overall pretty “clean”. My room was ready early which was great, but that first room was bad for so many reasons. I had unnecessarily loud neighbors to the point where I was taking my work calls in the bathroom because it was the only place where I couldn’t hear them, the refrigerator didn’t work, and there were ants because there is unsealed spacing around the HVAC unit. I asked if my room could be moved and I was initially told that they were completely booked. The young lady from guest services came up to my room to address the issues and returned 10 minutes later with a new room! The new room was free from pests and much quieter. The issues with the way the building is maintained, in my opinion, has absolutely nothing to do with the staff but everything to do with someone just doing the bare minimum in terms of repairs and renovations, but still expecting top dollar! This hotel is the true definition of trying to put lipstick on a pig! And actually some damages in the common areas like the hallways, were just out in the open like the ripped up carpet on the second floor. I would NOT stay here again, but I will say this, management should do everything in their power to keep every employee that was on shift during my first day.

Our stay was excellent. The hotel has excellent staff who made our stay very comfortable. My wife is temporarily in a wheelchair which added a new level of complexity to our stay but the hotel entrance and their staff made everything very smooth. We will definitely stay here again.

They never responded to emails regarding being picked up by the airport shuttle when we arrived. Our room was very loud as it faced the lobby and bar area and they said they were full for the night so no other options . Later on Doors slamming were also loud and the bed was extremely uncomfortable. Luckily only there for one night