Wyndham Garden Madison Fitchburg

Hotel was not clean. Carpets were dirty. Rooms were very humid and had a odd smell to them. Walls arw thin and you can hear other rooms tvs and showers very easily. Our toilet ran all night long. Breakfast was basic and nice.

The room had an odor of cleaning supplies that didn’t dissipate until the next day. Though not distressing, it wasn’t pleasant. The breakfast was adequate, and the area was safe with pleasant check-in staff. Bed was comfortable and the room was spacious.

It was okay. Being 15 minutes from Epic was nice. After leaving the AC at 70 degrees for the day, my clothes that were hanging in the closet felt damp. Parking was easy and the breakfast was decent.

Great and quiet location. Hotel common areas and the room were clean. Staff was friendly. Upkeep was a little lacking: the shower head in our room had weaker stream and most of the water still coming out of the faucet, so the tub was draining slowly; the thermostat stopped working on our second night (but we were leaving the next day, so we didn't tell the staff until checkout, more as FYI); the fitness center was down to one clean towel to wipe the equipment with when I went there early in the morning; bowls were not replenished during breakfast. Overall the amenities were nice: ample parking, clean restrooms, small fitness center but clean and nice equipments, indoor pool and hot tub (didn't have time to use them, but area looked clean), several sitting areas with nice furniture inside and outside of the hotel for relaxing and meeting with friends. Breakfast was fairly basic but a little disappointing for a Wyndham Garden: Good--hot scrambled eggs, sausage, and potatoes; several breads and pastries to choose from, 2-3 fresh fruit options, waffle maker, cereal; A little disappointing (maybe personal preference): Coffee was a little weak; Twix yogurt (too sugary for me); granola bars and instant oatmeal packets. We were in the second building where there was a banquet hall, and it was fine a wedding reception took place our second night there, but it would have been nice if they didn't go on with loud music until past 1am, when we were trying to sleep.

Avoid this hotel if you're in the area. I needed to stay one night with my toddler for a family wedding. We were driving in from out of state. I called to request an earlier check-in--even just 30 minutes would have helped with allowing us to check in and get ready for the wedding, as the regular check-in of 3p would have allowed only 45 minutes to change and get to the venue nearby. First, I couldn't even call the hotel directly--the number directs you to corporate, where I wasted 15-20 minutes sharing and resharing my reservation information with the corporate associate, only to be told that no early check-in, even a modest one, was possible. Personally, I have never before been denied a reasonable early check-in request when I have needed one, so this was surprising. We arrived at the hotel on check-in day an hour before check-in. The woman at the front desk told us that checking in even 30 minutes early was impossible. I do not believe this. In a chain hotel like this that employs enough housekeeping staff, there is no way that there were 0 rooms ready that matched the common type I booked even 30 minutes prior to check-in. Neither would the woman at the front desk allow me to complete paperwork early to save time. From the hotel employees to the corporate customer service agents, I consistently encountered rudeness and inflexibility. Also, I'll add that I hated the unavoidable, trashy electronic casino game machines right across from the only (slow) elevator. AVOID.