Hampton Inn Jacksonville East Regency Square

I

It took me almost 30 minutes to get into my room due to defected keys and improperly working door lock. First maintenance guy couldn't help, 2nd one was fantastic. Front Desk clerk did not even apologize after my 3rd request for a new key. Front door locked at 8pm, I like that but the lock should work and it didn't. Having to wait 5 minutes to be let in at 815pm is not acceptable service.

We checked in Friday afternoon. Put our luggage in the room and went to meet family members for dinner. When we got back to the room, we checked out the room and found a couple issues that we did not like. The smoke alarm kept beeping and the floor outside of the bathroom was very slippery, from some unknown substance. A few minutes later, my wife got ready for bed. As she sat on the bed, she felt something bite her on the back of her leg. When she got up, there were bed bugs where she was sitting. I informed the front desk staff and requested a room change. The staff advised me that they were completely booked out for the weekend. We checked out right away and requested a refund.

Better than expected. Great property!

Staff and hotel were great.