Courtyard by Marriott Jacksonville at the Mayo Clinic Campus/Beaches

Shuttle to Mayo and the driver is excellent and very friendly

The hotel is convenient to the hospital facilities. It has a well-equipped fitness center and a reasonably priced restaurant.

The ice machine almost never worked on 3rd and 2nd floor

This property is perfect for anyone needing to visit the Mayo Clinic in Jacksonville, Florida. It is convinient and has a shuttle every 15 minutes to every spot in the Mayo Campus. All the employees were helpful and availble. We enjoyed our stay there.

I was very happy that I could walk over to the hospitals anytime I wanted to or needed to. There's a nice shuttle that runs over to the hospital. If you dont have a car there isn't much of anything in walking distance off of the campus. The food court at Mayo is very good! The staff is very good at the hotel . ffood selection wyou also.

The hotel is well managed, clean, and on the Mayo campus which makes it very convenient. The hotel Bistro has a limited menu but the food is very good and well prepared.

The property is a bit expensive to stay at, but the trade off is it is located on Mayo campus, which is beautiful. Once you park your car you can walk everywhere, and there is a regularly running shuttle. The hotel has excellent food, and Mayo has an excellent cafeteria. The hotel has staff around the clock, and if you need something at night they can get it. The staff are all very friendly and helpful. If you are at Mayo for an issue, the last thing you want to worry about is where your are staying, and this hotel takes cares of everything, very unique.

I was amazed at this Marriott. Yes, it was convenient to the Mayo Clinic. But there are others that are not far from the campus AND more reasonable for patients and their families/friends. The fact that we found in our rooms 2 water bottles with a sign tag on them $5 was incredible. The restaurant was also very pricey. No free breakfast there! And the room rate was more than other hotels, just bc of the proximity. Mayo has free outdoor parking lots or $5 per day garages. Their cafes and restaurants are very reasonable. Also the same water that Marriott charged $5 was for a bottle twice the size was 2.98 at Mayo! We felt that Marriott was taking advantage of their location but callous about the reason people were there. Shame on Marriot

The hotel is within the Mayo Clinic complex and most of the guests are patients of the hospital some have medical devices like oxygen concentrators when we lost power the hotel didn’t have a backup generator

It was noisy from doors that made a lot of noise when they closed to toilets that sounded like torpedo launchers. You can hear all the toilets in the rooms around you. I could also hear conversations going down the hall. I rarely stay in a hotel that does not offer complimentary coffee in the lobby but this is one. The grounds outside are beautiful and very nice to walk and it’s very convenient to visiting the Mayo Clinic.

Room very clean and the staff very helpful about Jacksonville fla. And price is reasonable as well

I liked that it was in walking distance to the Mayo Clinic. It was clean, everyone was friendly and helpful.

Room was clean and comfortably furnished, quiet and bed very comfortable. The staff was friendly and helpful

Cleanliness

Comfortable beds but the room was dark and a bit smelly.

This hotel depresses me-the only positive is that it is within walking distance to the Mayo Clinic. There is no maid service and when you call, they say its every other day. If you do not call the night before, you get no maid service. The front desk clerks do not tell you about the conditions for maid service upon checking in. The bathroom smell of a mixture of urine and mildew (from the shower curtains). They charge a premium rate of $400/night for a rundown room- We have been traveling to Jacksonville to the Mayo Clinic once a month for a year and dread staying at this hotel. Like I stated before, the only thing going for this hotel is the distance to the Mayo Clinic and the convenience.

They changed our room which was nice. Our first room was dark and smelled like wet dog. You're paying for convenience. You can walk to the Mayo Clinic. Our second room was much better. It was light and we had a balcony. It smelled clean. The front desk staff were great.

Clean and convenience to the Clinic. Wonderful property on its own.

I had booked a room with roll in shower which was not available when I arrived. The fantastic front desk lady got a shower bench for me quickly. I was surprised by the lack of accessibility options. Here is a place where very ill people stay to be seen at Mayo I was very disappointed in the facilities. The rock stars were your staff. The front desk. Awesome. The little restaurant and bar in the lobby was so nice due to the attention from the staff and even the cook ! My room smelled like a locker room. Ugh. I had to spray a ton of perfume

The bathroom was filthy; two drawers in the dresser below the TV would not stay closed, the bed was saggy, and the towels were rough.

For $600 per night, I was absolutely shocked at how much this property lacked in EVERY way! The room was so tiny, with zero frills, and the TV was dated & small, unclear picture. The size of the room alone was so disappointing! However, Ms. Kim 3p-10p front desk employee was AMAZING! She deserves 10/5⭐! If you had 5 more like her, it would make a true difference. Now, the overnight woman; rude, condescending, and not personable which is required for the front desk.

I had to stay at another hotel, because they overbooked. Grear location, but hotel is getting dated

We have stayed at numerous Marriott hotels and have always had wonderful service from check in to check out. This Marriott and I know its location dictates access to the Mayo Clinic environment, but this Marriott does not stand up to its normal standards. The room had issues from the sink leaking, TV never worked, beds were extremely uncomfortable & service not good. We left before the second night we had booked based on the above comments. Very disappointed.

The main drawback is that the facility is dated. Carpets, fixtures, etc are dated. Needs some refreshing. It was clean and otherwise comfortable.

I stayed at this property due to it's location by Mayo Clinic. The price paid is not close to the value received. The property, mainly the rooms are very dated. I've stay at Windgate down the street and it is much more up-to-date and is half the price.

Comfortable beds but the room was dark and a bit smelly.

We chose this property because of its proximity to Mayo Clinic. I am sure they have a ‘captive’ audience, but the lobby, room, and restaurant are well kept. Staff was very welcoming and attentive. Rooms are spacious and beds are acceptable. We would stay again if needed.

They changed our room which was nice. Our first room was dark and smelled like wet dog. You're paying for convenience. You can walk to the Mayo Clinic. Our second room was much better. It was light and we had a balcony. It smelled clean. The front desk staff were great.

It’s old and dated

It was noisy from doors that made a lot of noise when they closed to toilets that sounded like torpedo launchers. You can hear all the toilets in the rooms around you. I could also hear conversations going down the hall. I rarely stay in a hotel that does not offer complimentary coffee in the lobby but this is one. The grounds outside are beautiful and very nice to walk and it’s very convenient to visiting the Mayo Clinic.

Excellent and attentive staff

We had a great stay at this Courtyard. It’s a very short walk to the Mayo Clinic, the staff was great, rooms were clean, and the grounds are well kept. Rafael at the front desk was kind and accommodating.

The staff at the Mayo Clinic courtyard are incredibly kind as they know the people staying there are going to the Mayo Clinic for medical issues. I saw staff hug repeat visitors to the hotel. It felt very heartwarming.

I had to stay at another hotel, because they overbooked. Grear location, but hotel is getting dated

We booked for 5 people. Tgew room had 2 queen beds only. The front desk went out of their way to find a cot.

Check in was not until 4:00 pm as stated and not a minute before. Although we were upgraded to a suite ( and I paid $ 350.00 ) breakfast was not included. Seemed like a bit of an older hotel but had many upgrades. Front lobby staff seemed a bit lacking with usually just one person helping.

Incredibly convenient to Mayo Clinic. Extremely expensive for the grade and condition of the property. Lady at the front desk was dismissive and acted like I was a bother when simply trying to check in (2/7/24 3pm eastern). The limited dining staff was outstanding and the food surprisingly good. After dinner, my wife stopped by a small table where guests could make themselves a hot chocolate. Water and marshmallows were there but the hot chocolate mix (container) was empty. My wife managed to be unfortunate enough to question the same front desk employee about getting more mix. The lady was wiping her mouth from presumably having a bite to eat (at the front desk?). She snapped back at my wife and said "it'll get refilled in a while". There were two people behind the desk and no customers being helped at the time. We soent the $350 for one night because of an early morning appointment at Mayo. But at this price point Marriott is taking advantage of people who need to be close to the clinic. It's not a beach resort. It's a lower, mid-level hotel at best with higher mid-level food and beverage staff and service. At this price point I can spend a night on the beach or in a major city. Very disappointed, but it was necessary for the moment. Not recommended.

Horrible hotel !!! I’ve stayed at other Marriott Courtyard’s and this is the Worst ever !!! A person called Chuck at the front desk is a bigot, prepotent, the worst. Dr. Bourdony

We chose this property because of its proximity to Mayo Clinic. I am sure they have a ‘captive’ audience, but the lobby, room, and restaurant are well kept. Staff was very welcoming and attentive. Rooms are spacious and beds are acceptable. We would stay again if needed.

My stay was excellent. Jenny at the front desk was so kind and helpful. I was just there to go to the Mayo Clinic and there was a convenient shuttle that dropped me off exactly where I needed to be.

Nice hotel, close to shops and mayo clinic.

I liked that it was in walking distance to the Mayo Clinic. It was clean, everyone was friendly and helpful.

Didn’t like it was on hospital grounds.

Because you can walk to the Mayo Clinic

Close to mayo

This property is perfect for anyone needing to visit the Mayo Clinic in Jacksonville, Florida. It is convinient and has a shuttle every 15 minutes to every spot in the Mayo Campus. All the employees were helpful and availble. We enjoyed our stay there.

I was very happy that I could walk over to the hospitals anytime I wanted to or needed to. There's a nice shuttle that runs over to the hospital. If you dont have a car there isn't much of anything in walking distance off of the campus. The food court at Mayo is very good! The staff is very good at the hotel . ffood selection wyou also.

Good convenient location to Mayo

Our stay was great and so close to Mayo Clinic and sites.

Perfect place to stay as one navigates the Mayo Clinic round of appointments. Short 5 min walk to most Mayo Campus buildings.

The hotel is convenient to the hospital facilities. It has a well-equipped fitness center and a reasonably priced restaurant.

Food and service was bad. Inflated prices because of proximity to Mayo campus. I feel like I got taken!

The hotel is well managed, clean, and on the Mayo campus which makes it very convenient. The hotel Bistro has a limited menu but the food is very good and well prepared.

Incredibly convenient to Mayo Clinic. Extremely expensive for the grade and condition of the property. Lady at the front desk was dismissive and acted like I was a bother when simply trying to check in (2/7/24 3pm eastern). The limited dining staff was outstanding and the food surprisingly good. After dinner, my wife stopped by a small table where guests could make themselves a hot chocolate. Water and marshmallows were there but the hot chocolate mix (container) was empty. My wife managed to be unfortunate enough to question the same front desk employee about getting more mix. The lady was wiping her mouth from presumably having a bite to eat (at the front desk?). She snapped back at my wife and said "it'll get refilled in a while". There were two people behind the desk and no customers being helped at the time. We soent the $350 for one night because of an early morning appointment at Mayo. But at this price point Marriott is taking advantage of people who need to be close to the clinic. It's not a beach resort. It's a lower, mid-level hotel at best with higher mid-level food and beverage staff and service. At this price point I can spend a night on the beach or in a major city. Very disappointed, but it was necessary for the moment. Not recommended.

Location to Mayo Clinic is excellent, breakfast at the bistro was good

The property is a bit expensive to stay at, but the trade off is it is located on Mayo campus, which is beautiful. Once you park your car you can walk everywhere, and there is a regularly running shuttle. The hotel has excellent food, and Mayo has an excellent cafeteria. The hotel has staff around the clock, and if you need something at night they can get it. The staff are all very friendly and helpful. If you are at Mayo for an issue, the last thing you want to worry about is where your are staying, and this hotel takes cares of everything, very unique.

I was amazed at this Marriott. Yes, it was convenient to the Mayo Clinic. But there are others that are not far from the campus AND more reasonable for patients and their families/friends. The fact that we found in our rooms 2 water bottles with a sign tag on them $5 was incredible. The restaurant was also very pricey. No free breakfast there! And the room rate was more than other hotels, just bc of the proximity. Mayo has free outdoor parking lots or $5 per day garages. Their cafes and restaurants are very reasonable. Also the same water that Marriott charged $5 was for a bottle twice the size was 2.98 at Mayo! We felt that Marriott was taking advantage of their location but callous about the reason people were there. Shame on Marriot

should have couple water bottles in every room for free like all other hotels

Nice property but a bit expensive. Very close to Mayo Clinic and being a patient this worked out well. Food is very good but would have preferred more options. Friendly and helpful staffs.

It was noisy from doors that made a lot of noise when they closed to toilets that sounded like torpedo launchers. You can hear all the toilets in the rooms around you. I could also hear conversations going down the hall. I rarely stay in a hotel that does not offer complimentary coffee in the lobby but this is one. The grounds outside are beautiful and very nice to walk and it’s very convenient to visiting the Mayo Clinic.