Best Western Des Plaines O'Hare

A

The pool is closed. Then there was a fire alarm pulled at night.

Breakfast was good. Free parking!

Check out was a little strange. I've never experienced something like this which is the reason I struggle in life. I have a mental disability which means I don't comprehend a lot of skills or the lack of compassion for one another in life. I over slept due to my insomnia so I go to sleep when I pass out. I was behind on checking out.Also waiting on a friend to deposit money owed to me. I was going to extend and since it was coming down to the wire I stressed out. At 11:00am House Keeping came to the door and I politely let her know I might extend. The the phone rang and I was asked to check out and I had to beg for a late checkout which I was blantely told "No". So I explained I would be down in 15 minutes. It took longer but I was packing up my stuff.i was then called again in the room where the agent was telling me I HAD to get out of the room. Which I asked if I could extend and again was told that I needed to do that that second that we were speaking as the agent continued to belittle me for not being out by 11. I was in the hotel industry all my life and never would have approached a gues of the hotel that way. When I got down she had called the police because of whatever reason and I was sitting in the lobby when the police showed up. When employees lie like she must have o have them show up. That is a huge disheartening to your guests as well as her being an employee. She then apologized for delaying the check out. She then gave me my full deposit and I left. That was

A few complaints I have are the elevator was down for a bit. We were placed on the 3rd floor and the stairs were a little rough either way my wife having an injured ankle. We had a hard time turning the tv on as silly as it sounds. Called front desk twice and it seemed like they were in a rush to get off the phone and hung up quickly twice. We didn’t realize you had to actually turn the TV on at the TV itself and not with the remote/xfinity. Took us a while but we figured it out. Maybe a note for next customers would help? Breakfast overall was good. However, the waffle mix was out and the lady running it didn’t seem to be too attentive to want to check or fill it. She seemed like she didn’t want to be there and could tell. Overall, the room was very clean and the stay was good. If the staff would just fix up on the things I listed above there is no reason this place wouldn’t get 5 Star ratings everytime.