Stanley Collection Hotel Hegra Amsterdam

The stairs to the rooms are treacherous and not mentioned in the description

Lovely helpful staff. They lift the bags up to the room for you. Stairs are a bit too steep and narrow for some people, no lift. Close to everything, very convenient location.

Nice room. Clean. Stairs were narrow and hard to use with luggage. Coffee not available until 9am.

A good place to stay in Amsterdam. If you are traveling with little luggage due to the lack of elevators in the premises. However, Paolo is a really helpful person.

Perfect location, The stairs are very narrow

Wonderful hotel. Clean. Staff was very friendly and professional. They checked our baggage for no charge. There is no elevator in this hotel - the staff brought our heavy bags up to our room. Keep in mind there is also no A/C here. Overall the hotel was exceptional and a very nice place to stay.

This hotel was excellent for its location and the helpfulness of staff. I hadn’t read the details closely enough and hadn’t seen the lack of an elevator and hence had not requested a room on low floor. We were on top (4th) floor, the staircases are circular and very narrow. We had a real ‘Dutch’ experience when our luggage was hauled via winch up the outside of building and through the window!! The area is full of restaurants and stores and all major sites are easily walkable . The view over a canal is entertaining as there is a steady stream of boats past . We would not stay again as my husband has some mobility issues but if you are fairly fit it is an excellent choice .

Property is very pretty and walking distance from many beautiful places and good food. Just keep in mind there are is no elevator to go up to the rooms.

Stairs was scary small.

Good for a quick stay if traveling with minimal bags. This hotel check in process for us was simple as we checked in during normal business hours. I could see it being a pain after hours as the office does close in the evenings. The rooms were nice. Small but for a couple of nights it worked for us. The biggest issues with this hotel are the small flights of stairs to get to the rooms. They aren’t big enough to climb by yourself, much less having to tote piece of luggage or 2. Secondly would be the A\C issues. Or shall I say lack there of. Thankfully the weather was a bit chilly and we were able to open the windows to keep the room cool. Overall not a bad stay but not sure if I’d stay here again or try something different. Oh and the coffee machine gets locked up during the nights shifts as well. Being nothing in Amsterdam opens up early it would have been nice to grab a cup of coffee before venturing out.

Great little hotel + PERFECT location —definitely looks bigger in the photos, but it was clean and well-kept. The twin beds were much narrower than U.S. twin sizes and very firm (borderline rock-hard), so something to be aware of if comfort is a top priority. That said, the bathroom was modern and spotless, and the staff was absolutely amazing—friendly, helpful, and welcoming. We had a quick stay, but appreciated the hospitality!

Perfect for us. The hotel is comfortable, clean, very close to the center and really helpful. It s possible to leave our luggages for free. Thznk you very much

Great hotel and stay! Very friendly and hospitable staff. Very clean and functional space.

Nice, clean, simple room with a beautiful location right on the canal. Everything was clean and comfortable. I stayed on one of the top floors and the stairs are very steep, so be warned if you are carrying your luggage. I also found the room to be cold at night.

The hotel was in an excellent location. Very walkable, and on a beautiful street right on a canal. However, this property needs improvement. The bathroom was not deeply cleaned with the grout being dirty, and the prior guests used towl left hanging on the back door. The walls had scuff marks and needs to be painted. The flooring was not properly aligned leaving gaps. The bed in our room (king size) was to big for the room and blocked the power outlets and made it difficult to move around the room. A queen size bed should really be in there instead. The staff were nice enough and gave us a bottle of champagne due to the dirty towel being left over from a prior guests. This is really more like a two star hotel in a fantastic location. The stay was fine, but I would not stay here again. Also, there was not AC, this was probably an oversight on my part but the room got hot in the evening with the sun coming in. Fans were provided but the windows had to be left open to keep the stuffyness and heat out. There were no screens on the windows, so my partner got bit by bugs. With the windows open the noise was also much more noticeable. With the building being historic, I don't know if the hotel could really do anything about these issues though.

Everything was lovely BUT our room. It was an attic room on the fourth floor with carpeted tiny, tiny steps that would only fit a foot turned sideways. When travellers like us are in our 70’s we should be forewarned. My husband slipped missing three steps and scraping his arm to bleeding. The room was so dirty under the bed I actually found a pill from a previous guest and don’t check the lumpy pillows - they are yellowed from sweat and drool. We loved Amsterdam and saw potential in this hotel … but would not recommend it as is.

The best part of our stay was the position of the hotel. It was perfectly central within walking distance of all the popular museums, bars and restaurants. The canal view from the room was 100% as shown on the booking site… lovely to wake up to in the morning. As others have said the stairs are very steep and shallow, but this is clearly addressed in the description so not a problem for us. If you want to stay in a period property this is to be expected. Sadly the not so good part of our stay was the inexcusable lack of cleanliness. It was absolutely awful! There was no housekeeping carried out during our stay other than a new toilet roll was replaced. We had to ask twice for clean towels. The attached photographs show how utterly disgusting the room was. Totally unacceptable. We would have moved to a different hotel if we had £3000 euros spare at such short notice.

Great stay, small room but nice and clean cozy, bathroom is very nice too

We enjoyed our stay here, it was such a central location to everything. Staff was so friendly and helpful! I especially loved the coffee at the reception. Room was clean, I don't any complaints at all! I would definitely book again.

The room was dirty - with the bed sheets, shower curtain, and floors sticky and grimy. The fans were not enough to make the room have an airflow so it was though to sleep at night. The staff was very nice though.

Etwas eng und klein aber sauber und ganz schön.

Great little hotel + PERFECT location —definitely looks bigger in the photos, but it was clean and well-kept. The twin beds were much narrower than U.S. twin sizes and very firm (borderline rock-hard), so something to be aware of if comfort is a top priority. That said, the bathroom was modern and spotless, and the staff was absolutely amazing—friendly, helpful, and welcoming. We had a quick stay, but appreciated the hospitality!

At least on Expedia it was not apparent that stairs lead to the front door, nor was it known about the ladder-like stairs to the second floor rooms. Additionally limited entry (door bell and then buzzing) as well as limited reception times were not apparent. My companion who has mobility issues just managed but I had to manage all luggage. Reception hours for coffee were posted as “every day” 9-6 but by 9:16 am the coffee machine (which was excellent by the way) was not available. The bed was very comfortable and the room and bath very clean, although small- typical in city hotels. The area is lovely, right on a canal and felt safe after dark. There was noise from the street that closed windows did not soften. We finally used a sound app to sleep.

Very good location, well designed room. Loved the view overlooking the canal.

The view is amazing, and location was perfect if you want to walk or bike around. Be advised this building is very old so single pane windows and no AC. The weather was cold so the main heat in the building was on and my room was so hot I had to get the key from management to open the window. The window has no screen and opens up to the street so I could not keep it open. The noise level is high since right on the street as well. You can hear every time another person comes in or out, or the rooms above you. The room is very small, and the lighting is not good. This hotel felt more like a hostel to me, I felt like I was staying in a room in someone's house. If you are looking for a spacious room or comfort or quiet, I would not recommend this hotel.

My check-in went very smoothly and the staff were very friendly. Even though my English isn’t very good, they were very patient and helpful. The room was quiet and the bed was very comfortable — I slept really well. The bathroom was well-equipped with everything I needed. I highly recommend this hotel!

It‘s a very well located hotel in a charming building right on the canal. The room was clean & lovely, big enough for a short stay. I enjoyed that restaurants, cafes & shops were in walking distance. You need to be aware that there’s no elevator and the stairs are quite steep and narrow, which wasn’t an issue for us however. Only thing I can criticize was that the bathroom had no heating, so it was freezing cold in there.

Great location with a great canal view.

Incredibly small family room - 4 single beds crammed into a space that is really a bed that only really has sufficient space for a double/queen bed. Certainly no space to comfortably store belongings - we had to stack open cases on the floor in front of the window facing away from the canal (which opened out onto a damp flat roofed area). Small spaces are to be expected in historic buildings but this really isn't a family room - very disappointing!

Great location and nice staff, but the room was incredibly small, which wasn't too surprising.

Checkin took way too long

Lovely helpful staff. They lift the bags up to the room for you. Stairs are a bit too steep and narrow for some people, no lift. Close to everything, very convenient location.

Our stay was incredible. Our first time in Amsterdam, so a good hotel as a base was a must. The location, perfect. Close enough to all amenities, the canals, Centraal Station & Dam Square. All well within walking distance. The staff were incredible. Any questions we had they answered so informatively, and they were always so friendly. The view!! Stunning. Just what I had dreamed of when we booked the room. 11/10. Would absolutely recommend.

Hotel Hegra staff were amazing. Special mention to Zia and Paulo for their efforts going above and beyond. We thoroughly enjoyed our stay here and highly recommend.

We had a family (2 adults, 2 teenage boys) trip to Amsterdam and stayed at Hotel Hegra for 4 nights. We had a great time in the city but were unfortunately disappointed with the hotel. Will try to provide a balanced and objective review. Firstly, the pros. I will say that the location is spectacular. A beautiful cozy street directly on the canal, in the center of pedestrian Amsterdam, walking distance from most everywhere you may want to see as a tourist. The building itself is a classic multi-story building from the olden days of Amsterdam. It certainly has its charm, but does come with some downsides, such as a narrow staircase (no elevator), thin walls (can hear other guests at all hours of the night), and scratching noises from within the walls (which may have been rodents, but I did not see any so cannot say for sure). Our biggest problem with this hotel was the very small size of the room. The 4 of us barely fit into a quadruple room. No closets or furniture besides the beds. A small foldable luggage rack was at the foot of each bed for our suitcases, out of which we lived. The walking space was limited, very cramped. Bottom line, we found the room very uncomfortable, not one we wanted to spend any time in. The management was unfortunately not receptive. The front desk is manned for only a few hours each day. I reached out to them via their website to discuss and did not get any response. On top of that it was very expensive. Poor value, would not stay here again.

Check in process was very slow after I had already did it online -had to repeat everything and took a very long time They were very accommodating in storing our luggage the day before when we arrived early -appreciated that

The staff was friendly and helpful throughout our stay. The room was on the smaller side—so if you’re expecting a large, American-style hotel, this may not be for you—but it was perfect for those who appreciate old-world charm and a location right on the canal. The hotel is well-situated, about a 10 to 15-minute walk from many major sites. The stairs are steep and narrow, but still manageable even if you have mild mobility issues—just something to keep in mind. The only downside was that staff is only available from 9:30 AM to 6:00 PM, which made coordinating check-in and check-out around flight times a bit more challenging. However, overall it was a pleasant experience and a great spot for exploring the area.

Good for a quick stay if traveling with minimal bags. This hotel check in process for us was simple as we checked in during normal business hours. I could see it being a pain after hours as the office does close in the evenings. The rooms were nice. Small but for a couple of nights it worked for us. The biggest issues with this hotel are the small flights of stairs to get to the rooms. They aren’t big enough to climb by yourself, much less having to tote piece of luggage or 2. Secondly would be the A\C issues. Or shall I say lack there of. Thankfully the weather was a bit chilly and we were able to open the windows to keep the room cool. Overall not a bad stay but not sure if I’d stay here again or try something different. Oh and the coffee machine gets locked up during the nights shifts as well. Being nothing in Amsterdam opens up early it would have been nice to grab a cup of coffee before venturing out.

I do not recommend Hegra Stanley Collection. Room 6 smells sewer. No elevator, tiny, narrow dangerous staircase with dirty carpet. The staff are not helpful and very curt. And what is not explained was city tax the charged in addition to what was paid per night. I’m not happy with Expedia for having this kind of place on their site as well.

We enjoyed our stay here, it was such a central location to everything. Staff was so friendly and helpful! I especially loved the coffee at the reception. Room was clean, I don't any complaints at all! I would definitely book again.

Our stay was incredible. Our first time in Amsterdam, so a good hotel as a base was a must. The location, perfect. Close enough to all amenities, the canals, Centraal Station & Dam Square. All well within walking distance. The staff were incredible. Any questions we had they answered so informatively, and they were always so friendly. The view!! Stunning. Just what I had dreamed of when we booked the room. 11/10. Would absolutely recommend.

Great location to tour Amsterdam from. Enjoyed the stay.

Great location in Amsterdam close to many attractions and restaurants

Great location! Convenient to tourist attractions, transportation, and beautiful canal location!

Very nice hotel with lots of character. Very close to attractions, bus, taxis and Central Station. Right along the canal with a pretty walk. Tons of great places to eat all around and not too touristy.

The hotel is near the 9 Streets and easy walking distance to Dam Square and Museumplein. It was charming and exactly the experience we were looking for in Amsterdam!

The location in Amsterdam can’t be beat!

Great location with a great canal view.

Fabulous property! Right in the middle of it all, but quiet in the evening. Room was as advertised and the staff was extremely accommodating. Wouldn’t hesitate to book again in the future.

Great little hotel right on the canal. Very walkable and right in the heart of Amsterdam.

I really enjoyed my 4 nights at this hotel. The rooms are very small but the location is great. There are no amenities in the rooms but the front desk staff will make you a coffee if you ask for it.

We had a lovely stay at Hegra. The location is right in the heart of everything: shopping, bakeries and restaurants all close by. The front desk service was wonderful and the coffee machine was an extra bonus. Rooms were on the smaller side, but they made use of all the space in a smart and efficient way. My tween daughters and I would definitely stay here again!

Nice room. Clean. Stairs were narrow and hard to use with luggage. Coffee not available until 9am.

Great stay in the classic historical building. It is very cozy feeling. There is no elevator, but the staff is super helpful in getting your bags up to your room. Great view of the canal and delightful juice and coffee machines available. Great location close to everything but not loud since it’s a straight off from main shopping areas

Loved the location and property itself. You provided a bottle of water unsealed. I guess for drinking but we didn't know the source of the water and it being unsealed. For all we knew it was filled with toilet water by a previous guest. Suggest providing two bottles of commercially filtered water in refrigerator. Also the refrigerator was not cool even though it was turned up full.

A cute little building in a good location in Amsterdam. But let’s emphasize little. The rooms were tiny with barely any flat surfaces. It was difficult moving around the bed and not really any room for our luggage. The servicing of the room was minimal with dirty cups not washed or replaced. The walls/doors/windows let every sound in or out, and being on the street, it was difficult to sleep with traffic and talking pedestrians. The staff (with the exception of Paolo) seemed disinterested in their jobs, and often turned up late, so morning coffees were not until 9.30am. I think this building is overrated as a hotel and does not represent value for money at all. Other nearby hotels offered far better value and space. Disappointed as we had high hopes here.

Good for a quick stay if traveling with minimal bags. This hotel check in process for us was simple as we checked in during normal business hours. I could see it being a pain after hours as the office does close in the evenings. The rooms were nice. Small but for a couple of nights it worked for us. The biggest issues with this hotel are the small flights of stairs to get to the rooms. They aren’t big enough to climb by yourself, much less having to tote piece of luggage or 2. Secondly would be the A\C issues. Or shall I say lack there of. Thankfully the weather was a bit chilly and we were able to open the windows to keep the room cool. Overall not a bad stay but not sure if I’d stay here again or try something different. Oh and the coffee machine gets locked up during the nights shifts as well. Being nothing in Amsterdam opens up early it would have been nice to grab a cup of coffee before venturing out.

We enjoyed our stay here, it was such a central location to everything. Staff was so friendly and helpful! I especially loved the coffee at the reception. Room was clean, I don't any complaints at all! I would definitely book again.