Kasa Downtown Des Moines

The amenities were very misleading. I selected pool and fitness center in the filtered search results and Kasa appeared as an affordable option. They are sneaky and have pool and fitness center listed in the amenities section to appear in more search results, but once you click into the section they state there is no pool or fitness center on-site. They say to get a membership at the YMCA across the street which was frustrating as I booked this rental for a pool and fitness center. The bathroom sinks took a long time to drain and some of the hand towels were stained orange.

Great location and great complex. Liked game room and meeting room. Kitchen minimally stocked. Unit sleeps six but only dishes for four. Otherwise, everything else great.

I dont like the lack of parking

I wish there were more parking options.

Parking is not provided. This was our biggest issue. There are metered spots on the street with limitations and parking garages within walking distance, but the lack of parking was annoying. Otherwise the property was fantastic! Newly updated, clean and comfortable. We enjoyed our stay, but next time I will look for a property that includes onsite parking.

Property was very nice and gave my family plenty of room. My kids enjoyed the game room and it was easy access to a grassy area for our dog. The property was relatively clean. We found a stray wrapper on the floor and some hair in the bathroom, nothing major. The biggest downside to our stay was parking. None of the parking ramps within walking distance had availability the night we stayed. Street parking was available but confusing. Thankfully it was just a short overnight stay so we had to park for less than 12 hours.

Our stay in downtown Des Moines was for an entire week. This Kasa rental worked very well for us. It was nice having the extra things like kitchen, laundry, living room, game room, etc. that you don't get staying in a hotel. Our room was located in a noisy spot. We heard the garage doors open and close often. We were also awakened by the garage pickup. Still, it was a good value and great location for us.

Spacious super clean well stocked including a washer and dryer. Nice walk to Asian botanical Although no designated parking there are parking garages and meters close by

Very spacious and clean. The game room was nice as well.

Really nice apartment in downtown DSM. Well amenities and fun game room. Bed wasn't that comfortable but I could see others liking it

The amenities were very misleading. I selected pool and fitness center in the filtered search results and Kasa appeared as an affordable option. They are sneaky and have pool and fitness center listed in the amenities section to appear in more search results, but once you click into the section they state there is no pool or fitness center on-site. They say to get a membership at the YMCA across the street which was frustrating as I booked this rental for a pool and fitness center. The bathroom sinks took a long time to drain and some of the hand towels were stained orange.

Excellent stay! Very clean apartment and safe building.

Everything was clean and organized and looks just like the photos. Perfect walking for night life or food!

Location was great. Apartment was dirty. There was a used contact in the sink a used fork on the bedroom floor. Long dark hair on the bathroom floor. The pull out bed had blood or something red splattered on the mattress. Game room was nice! Trip was good, we just had to clean upon arriving.

I was so pleasantly surprised by this property! It had everything you could want or need and the bed was very comfortable. It was spotlessly clean and communication was great, they checked in more than once to make sure everything was good. I would absolutely stay again!

Great access to Expo Center. Spacious, clean, extremely well organized. Would book again next year.

This business has multiple apartments within the apartment building at this address. The apartment that I was in needs a serious deep clean and the oven door was literally coming apart. I don’t know how anyone could consider it acceptable to rent out to a guest, in this condition.

Overall it was perfect for our team. We were able to take the skywalk pretty much all the way to the event center. Could have been a little cleaner but overall great. We will stay here again next year!

The cleanliness was not up to par at all. Ice machine didn’t work.

Very spacious and clean. The game room was nice as well.

TERRIBLE. Stayed in a unit on the first floor. Could hear and FEEL the parking garage door open every. Single. Time. anyone drove in or out. All hours of the night and morning. Impossible to sleep through, which was awful. DO NOT stay here if you actually want to sleep thru the night.

Good location for events and access to highways. More business area with high volume traffic. Noise level is high, but acceptable.

We absolutely loved our stay! We were there for Knotfest 2024. The place was absolutely amazing. Lots of room and loved the kitchen. Whenever we are back in Des Moines we will definitely be staying here.

Great property in an amazing location! Walkable to great restaurants, coffee shops, and the farmers market. The kitchen was well stocked with dishes and cooking utensils. I would definitely stay again!

Everything was great except this room is VERY close to the main entrance and the walls are VERY thin, making it a noisy stay. On top of that, someone started vacuuming the hallway outside at 7am.

Better parking and mattress we’re to way to soft

It's great to have full apartment amenities for the week-long stay.

Great location for Event Center shows. Traffic noise outside to be expected - ear plugs provided was a plus! The window was stuck open... took a lot of effort for 2 of us to close it. The king size bed was very loud and creaky - any movement in the bed would wake you.

Our stay in downtown Des Moines was for an entire week. This Kasa rental worked very well for us. It was nice having the extra things like kitchen, laundry, living room, game room, etc. that you don't get staying in a hotel. Our room was located in a noisy spot. We heard the garage doors open and close often. We were also awakened by the garage pickup. Still, it was a good value and great location for us.

Really nice apartment in downtown DSM. Well amenities and fun game room. Bed wasn't that comfortable but I could see others liking it

We called two weeks in advance to ask about checking in early since we were driving in from out of state and have a baby and a toddler. They told us that should not be an issue just to check in the app That we want to check in early. I checked early check in even though it said there was no guarantee. I called them after doing this to confirm, They said again, it should not be an issue. We called the day before, because, again, we were driving from out of state and they said that all was good, but when we called the day that we were supposed to check in at 12:30 asking if we could check-in early, they said that we could not. I was very frustrated and explained to them. That we had called week in advance and also days in advance that we had a baby and a small toddler.And we needed to check in early. Mind you, it was already 12:30 so at this point it was only a few hours before check in. The lady on the phone said she would expedite our room and make sure it was cleaned.And that we would be notified very soon so that we could check in. I had to drive around aimlessly on the freeway to allow my baby to take a nap.Since we had nowhere for her to sleep. I have traveled a lot in my life and I never have had any issue checking in early especially when it's only a few hours. We called at 3 because we never heard anything.she said it still wasnt ready. WHAT?! She said we could check in at 330. We did and the upon arrival the unit was still not ready. The rooms are not even closed off.

I have never had such an insulting travel experience. After checking in at Kasa, we were told to leave because they claimed Expedia hadn’t paid them. I spent 4 hours going back and forth between Kasa and Expedia, but in the end Kasa still kicked us out. Expedia was very helpful and quickly found us another hotel at no extra cost, but the treatment from Kasa was unacceptable and unprofessional. There was no on-site staff to assist us. I realized this is the difference compared to a hotel that offers true hospitality. The customer service was terrible and they didn’t know how to treat people.

The property had the basics of what we needed and worked well for our family. Staff had great communication. Laundry was good.

This was the best place I’ve ever stayed!!! Brand new, spotless, comfortable beds, relaxing, lots of room, great location for my conference. Great communication with a virtual desk. Will always book here when I’m back in town!

Great property, clean, easy check in, amazing price

Amazing property, great location and easy to check in and out. Loved it

Check in codes arrived last minute causing stress. No staff, just a code to enter lobby, a code to enter room, a code to check out, each found in a different old email or message. Annoying amount of time standing outside doors searching for codes on your phone.

We really enjoyed our stay! Check in and out was so easy. Great location. Everything was neat and tidy and set up well. Would definitely recommend!

I couldn’t get in, they never gave me my accesss code so I didn’t get to stay.

La comunicación con KASA fue excelente y siempre disponibles para ayudar.

Great stay! We got more than I thought got the price! Great area and it is a walks distance for many restaurants

Great access to Expo Center. Spacious, clean, extremely well organized. Would book again next year.

We loved the location - we could walk to several places, including the civic center. The neighborhood was clean and quiet, and the apartment was very comfortable and spacious.

Amazing property, great location and easy to check in and out. Loved it

Great location for Event Center shows. Traffic noise outside to be expected - ear plugs provided was a plus! The window was stuck open... took a lot of effort for 2 of us to close it. The king size bed was very loud and creaky - any movement in the bed would wake you.

We had an excellent stay at Kasas! It was super convenient being downtown Des Moines. We could walk to just anywhere we wanted to go. The room was clean and we maintained. Our service was excellent too.

We were in town for my MIL's 93rd Birthday. Perfect location - wish it wasn't so cold outside because there is so much to do in walking distance

We really enjoyed our stay! Check in and out was so easy. Great location. Everything was neat and tidy and set up well. Would definitely recommend!

Overall it was perfect for our team. We were able to take the skywalk pretty much all the way to the event center. Could have been a little cleaner but overall great. We will stay here again next year!

Our stay in downtown Des Moines was for an entire week. This Kasa rental worked very well for us. It was nice having the extra things like kitchen, laundry, living room, game room, etc. that you don't get staying in a hotel. Our room was located in a noisy spot. We heard the garage doors open and close often. We were also awakened by the garage pickup. Still, it was a good value and great location for us.