Motel 6-Kannapolis, NC - Concord

It wasn't what I expected for sure. The outside was covered with spider webs, not 1 trashcan in the room, no towels or wash rags, no microwave or refrigerator. Thank God we only stayed 2 nights smh

The room smelled smoky when we entered. There is no pool. Breakfast is just a few granola bars and pop tarts.

Safe place and cheap that can take u to Downtown charlotte not to far away.. Unfortunately no amenities, but was not my goal to use

The lady who checked us in was nice but that’s it …. I wouldn’t recommend this location pictures are not what it is …. The exterior was run-down and trashy, which was already a red flag. The interior was more modern, but that didn’t make up for the issues. The shower curtain was stained, the smoke alarm was non-functional with wires hanging from the ceiling, and despite being a non-smoking room, it smelled like smoke. Several listed amenities were either unavailable or falsely advertised. The pool was closed, the laundry room was not open for use , and breakfast was disappointing—only waffles, no juice, and a communal tub of butter that anyone could touch, which is unsanitary. They also required a $100 deposit, but instead of charging and refunding correctly, they charged me the deposit and now I’m seeing two separate $100 refund attempts. That money is still out of my account and hasn’t posted back yet, which is frustrating and unprofessional. Overall, not worth the hassle. Poor management and misleading amenities. Would not stay again.

The room was nice and renovated however the toilet was loose from the floor. The outside property was poorly cared for and dirty. There was drug active next door and unsapory people making it feel unsafe for two single women The website said the pool would be open and it was not. It is not what was advertised it is an one night dirty dive.

Room was very clean and updated. Nice bed. Would like more pillows and thicker blanket lobby was very nice and breakfast options were great

Check in was done while wearing ear buds. The breakfast was incomplete. They were out of almost everything. They didn't have coffee made and the rooms did not have a coffee maker. The room was hot and had a smell. Once it cooled off, the smell was not heavily noticeable. The facility looked as though it was being renovated in areas. The biggest complaint I have is that they tried to charge me for a direct booking two days after I checked out.

Pet friendly no pool

It wasn't what I expected for sure. The outside was covered with spider webs, not 1 trashcan in the room, no towels or wash rags, no microwave or refrigerator. Thank God we only stayed 2 nights smh

The room smelled smoky when we entered. There is no pool. Breakfast is just a few granola bars and pop tarts.

Floors I felt needed to be cleaned. Half the outlets in the room did not work.

Arrived at hotel, got to my room and there’s no shower curtain, the shower head didn’t work. My bedsheets had bugs on it, a large dark yellow spot in one corner of the bed (I took pictures), lighting in the room was very dim. I let the manager know of my room’s condition, and she advised me of no other rooms available because they were overbooked and said I can get a refund. I went to front desk and the guy refunded my money. I thought everything was ok until I saw my bank statement and they took the money they refunded me out of my account again. I went back to the hotel on 5/24 and they said it takes 3-7 business days to get my refund. I called on 6/1 and he tells me 3-7 days. I have a feeling they don’t want to give my money back. This is unacceptable and unprofessional behavior. If I don’t receive my money within 10 business days, I will report them to the BBB, I will also put it out on social media because people need to know about this place acting shady. I hope Hotel.com have a solution to this issue, I really hope this is not the kind of people they do business with. I don’t want to, but if stayinn don’t refund my money, I will have to go social media with hotel.com as well because this is not how a major company should act, you should have our backs as a consumer and not just let us deal with it on our own. Please help me hotel.com!!

Room hasn't been cleaned. Bed sheets and covers were dirty and damaged. Room smelled like smoke. No smoke detectors. Customer service was nonexistent. Toilet seat was broken. Bathroom was scary looking. Exterior of the building requires some attention

The first room was not good and my son felt uncomfortable so they changed his room. The second room has no sheets on the bed and he had to go and get some from the front desk. It turns out that the room had bed bugs. So, around 3:30am he had to go back to the front desk for another room change. The third room was okay but they need to make some upgrades to this establishment and ensure that all of the rooms are cleaned and pest free for guests.

No extra roll of toilet paper. Door was hard to open when entering the room. Room had not been swept.

Bed bugs.

Roaches

Checked in to my room, there was dirty, dead bugs and hair on the sheets, on the floor and in the towels. Asked for another room, was provided with another room that was cleaner but the lighting would not turn on, staff asked if that was fine. Shower head was broken. Will not stay again ever.

Good space, clean, easy check in.

Floors I felt needed to be cleaned. Half the outlets in the room did not work.

The new owner gave me a renovated room that had not been used yet. It was amazing! It was appointed with a new king size bed, new linens, new curtains, and new towels. The tub surround and new shower curtain were pristine. The new shower head had options for water flow and had great water pressure. The new mattress was so comfortable and had four pillows for personalized comfort. The new counter and sink with storage cabinets in the room is genius! It more than doubled the useful space in the room. I will definitely look for this hotel next time I'm in the area.

Little hot water 1st day. Hot water out 2 nd day.

Quiet

The lady who checked us in was nice but that’s it …. I wouldn’t recommend this location pictures are not what it is …. The exterior was run-down and trashy, which was already a red flag. The interior was more modern, but that didn’t make up for the issues. The shower curtain was stained, the smoke alarm was non-functional with wires hanging from the ceiling, and despite being a non-smoking room, it smelled like smoke. Several listed amenities were either unavailable or falsely advertised. The pool was closed, the laundry room was not open for use , and breakfast was disappointing—only waffles, no juice, and a communal tub of butter that anyone could touch, which is unsanitary. They also required a $100 deposit, but instead of charging and refunding correctly, they charged me the deposit and now I’m seeing two separate $100 refund attempts. That money is still out of my account and hasn’t posted back yet, which is frustrating and unprofessional. Overall, not worth the hassle. Poor management and misleading amenities. Would not stay again.

No extra roll of toilet paper. Door was hard to open when entering the room. Room had not been swept.

The room was nice and renovated however the toilet was loose from the floor. The outside property was poorly cared for and dirty. There was drug active next door and unsapory people making it feel unsafe for two single women The website said the pool would be open and it was not. It is not what was advertised it is an one night dirty dive.

Quiet and staff was great

Room was very clean and updated. Nice bed. Would like more pillows and thicker blanket lobby was very nice and breakfast options were great

Good space, clean, easy check in.

Arrived at hotel, got to my room and there’s no shower curtain, the shower head didn’t work. My bedsheets had bugs on it, a large dark yellow spot in one corner of the bed (I took pictures), lighting in the room was very dim. I let the manager know of my room’s condition, and she advised me of no other rooms available because they were overbooked and said I can get a refund. I went to front desk and the guy refunded my money. I thought everything was ok until I saw my bank statement and they took the money they refunded me out of my account again. I went back to the hotel on 5/24 and they said it takes 3-7 business days to get my refund. I called on 6/1 and he tells me 3-7 days. I have a feeling they don’t want to give my money back. This is unacceptable and unprofessional behavior. If I don’t receive my money within 10 business days, I will report them to the BBB, I will also put it out on social media because people need to know about this place acting shady. I hope Hotel.com have a solution to this issue, I really hope this is not the kind of people they do business with. I don’t want to, but if stayinn don’t refund my money, I will have to go social media with hotel.com as well because this is not how a major company should act, you should have our backs as a consumer and not just let us deal with it on our own. Please help me hotel.com!!

We stood there for about 20 minutes and no one around. We even looked in the back and no one was there.

The lady who checked us in was nice but that’s it …. I wouldn’t recommend this location pictures are not what it is …. The exterior was run-down and trashy, which was already a red flag. The interior was more modern, but that didn’t make up for the issues. The shower curtain was stained, the smoke alarm was non-functional with wires hanging from the ceiling, and despite being a non-smoking room, it smelled like smoke. Several listed amenities were either unavailable or falsely advertised. The pool was closed, the laundry room was not open for use , and breakfast was disappointing—only waffles, no juice, and a communal tub of butter that anyone could touch, which is unsanitary. They also required a $100 deposit, but instead of charging and refunding correctly, they charged me the deposit and now I’m seeing two separate $100 refund attempts. That money is still out of my account and hasn’t posted back yet, which is frustrating and unprofessional. Overall, not worth the hassle. Poor management and misleading amenities. Would not stay again.

Good people!

Staff was awesome

Quiet and staff was great

I never stay at the hotel, they 1st said I didn’t make a reservation than that my card had declined when I had already paid online and had been charged, then that it was to late to check in. I need my money back!!

Check in was done while wearing ear buds. The breakfast was incomplete. They were out of almost everything. They didn't have coffee made and the rooms did not have a coffee maker. The room was hot and had a smell. Once it cooled off, the smell was not heavily noticeable. The facility looked as though it was being renovated in areas. The biggest complaint I have is that they tried to charge me for a direct booking two days after I checked out.

For the price, it wasn't too bad. The staff was very friendly. I desperately needed an early check in and they accommodated.

Safe place and cheap that can take u to Downtown charlotte not to far away.. Unfortunately no amenities, but was not my goal to use

Quiet

I traveled with my daughter and choose this hotel based on reviews. However, the area although easy access to road is in a sketchy area. Room was clean. Our biggest problem came because the people in the room next to ours was smoking weed as well as people below us. So at midnight, my room began smelling of it. I contacted the front desk. They had no other rooms available and no security on premises to handle it. So I was left in a room with my child smelling of that. The manager did offer a refund but had no means of handling that situation.

The room was nice and renovated however the toilet was loose from the floor. The outside property was poorly cared for and dirty. There was drug active next door and unsapory people making it feel unsafe for two single women The website said the pool would be open and it was not. It is not what was advertised it is an one night dirty dive.

Quiet and staff was great

The room smelled smoky when we entered. There is no pool. Breakfast is just a few granola bars and pop tarts.

The lady who checked us in was nice but that’s it …. I wouldn’t recommend this location pictures are not what it is …. The exterior was run-down and trashy, which was already a red flag. The interior was more modern, but that didn’t make up for the issues. The shower curtain was stained, the smoke alarm was non-functional with wires hanging from the ceiling, and despite being a non-smoking room, it smelled like smoke. Several listed amenities were either unavailable or falsely advertised. The pool was closed, the laundry room was not open for use , and breakfast was disappointing—only waffles, no juice, and a communal tub of butter that anyone could touch, which is unsanitary. They also required a $100 deposit, but instead of charging and refunding correctly, they charged me the deposit and now I’m seeing two separate $100 refund attempts. That money is still out of my account and hasn’t posted back yet, which is frustrating and unprofessional. Overall, not worth the hassle. Poor management and misleading amenities. Would not stay again.

Room was very clean and updated. Nice bed. Would like more pillows and thicker blanket lobby was very nice and breakfast options were great

Check in was done while wearing ear buds. The breakfast was incomplete. They were out of almost everything. They didn't have coffee made and the rooms did not have a coffee maker. The room was hot and had a smell. Once it cooled off, the smell was not heavily noticeable. The facility looked as though it was being renovated in areas. The biggest complaint I have is that they tried to charge me for a direct booking two days after I checked out.